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March 2024 by Cecilia Almanza
Xaelilt was amazing help and very informative and super pleasant! Thank you for your help and care! What an amazing employee. Thanks Americas Best for not only being the Best but staffing the very best!!!
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March 2024 by Jazmin Nazario
I visited ABC&E last week but not before I spoke with Xochitl on the phone. Xochitl explained to me the most convenient way to make the most of my vision insurance; "make the insurance work for you, not you work for the insurance" her words. I paid about $145 for two pairs of glasses (a basic backup pair and a thinner anti glare pair for everyday use) . I appreciate Xochitl's honesty and great customer service; she definitely goes above and beyond to make sure one leaves satisfied.
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January 2024 by Beth Martin
I had a great experience at America’s Best Eyeglasses in Riverside! Michele was very helpful and patient while I tried on so many pairs of glasses, and Xochilt saved me money by explaining all of the cost options available. I’d highly recommend this store for your glasses needs!
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December 2023 by Salley Fuller
I have been a cust here (Madison St, Riverside, Ca) for many years. Today I went in to p.u. my new glasses. While I was waiting, I rec'd a text from my bank that my acct was hacked, so far $600. charges! I'm on fixed income, had a heart attack 3 weeks ago and was very upset. When I told the man who came to help me that my prescription didn't seem right...he took it personally, got this heavy piece of equip to put on my face and wasn't very gentle about it...I tried to adjust it and he asked, "are you upset"? I said yes, bc my acct was hacked and I need to get to the bank and now my glasses aren't right.. his response was "don't take it out on me"!. I left, I guess there's no respect for elderly anymore. I don't ever want him to help me again. My glasses are still there, paid for.
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December 2023 by Miah Hernandez
CARLOS in the Riverside location !!!! Omg he is amazing I love how professional he is !!! He went above and beyond to make sure I was happy and corrected all the mistakes made by a previous store. I was ready to just cancel it all and get my money back but Carlos was absolutely a doll he was amazing even when I called very upset about the glasses and he solved the problem no issues. Thank you again Carlos you are the best !!!!
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December 2023 by Cindy Lara
I visited the Riverside location and staff was amazing! The first time one staff member was super patient with me and showed me all my options and unlocked all the glasses I wanted to try. I didn’t grab her name. When I returned to my scheduled appointment Xochitl helped me out and she was amazing! She was very patient and helped me figure out all my financial options. Would definitely recommend their location!
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December 2023 by ItsJV
Great place to get some glasses or contacts!! The customer service was amazing, Thank you Xochilt for helping us, we greatly appreciate it! everyone was so nice and patience, all of our questions were answered. No other place is better than this!!
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October 2023 by Noemi Ochoa
I was absolutely blown away by the customer service I received my most recent time going to America's Best. The staff were warm, accommodating, and patient. When we sat down to calculate costs, Carlos was incredibly helpful in finding my vision plan even though I did not have my insurance card on me! My glasses were also ready only a few days after my visit!
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October 2023 by LED_HandymanService SoCalifornia
Racism business model, Spanish customers first and how fast they can get them out the door is wrong ?. The employees stated that under HIPAA they can’t give out any information. But the Manager “Carlos” has just stated that they help people based on HOW FAST THEY CAN GET THEM OUT THE DOOR ? Carlos criticized me for not coming with the prescription from the Doctor. Several people came in behind me for glasses and it was not until I complained that we got service. Even other people with appointments stated to me that they didn’t like the way this office was ran or the attitude of the employees and/or manager Carlos. This office likes the Spanish people more than people that speak English, which shows RACISM TO OTHER CUSTOMERS, if you are Spanish the employees will help you First. Since me and my wife are a mixed couple we feel Carlos likes only Spanish speaking customers and his employees follow this model. You can feel the difference and the hostility towards black and white customers FROM CARLOS AND THE EMPLOYEES.
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October 2023 by Trey Seal
I had a wonderful first time visit over here from the optometrist to the Eyewear. Xochilt was immensely helpful when it came to breaking down my insurance covered and helping me to pick the right pair of glasses for me.I will definitely be coming back
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August 2023 by Janette Samaniego
Always a pleasant experience coming here. But today Carlos really helped me out, he made some quick phone calls, looked up some information and had me out of there in no time. He was super friendly and made my appointment early the very next day. Thank you Carlos!
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August 2023 by Roger Garcia
Excellent staff. They do not try to oversell.I had an eye exam and sat down with a Speacilist all within 45 minutes. Great place to go.Riverside Store on Madison Ave.
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August 2023 by Danielle Causey
We always have such a great experience each time we come in the office. Today we had the pleasure of being helped by Xochilt as well as Michelle. They were both so helpful and extremely professional. I am grateful for their help. You have some great team members. Thanks again.
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August 2023 by Edwin Sanchez
This review is to simply thank xochilt for her patience.It was my first time wearing contacts, and she was very patient.I didn’t end up not getting them lol, because my eyes are too sensitive and I’m a bit anxious type.But overall, very nice individual. I ended up with glasses, and she was very helpful. Explained the difference between anti reflective and non. Broke down the costs. Helped me pick out glasses. And etc….Thank you.I know as a social service worker, it can be draining helping people continuously.So if you are the boss reading this review. Please appreciate your employee’s.
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August 2023 by Arisia T.
I was able to get an appointment for my daughter really fast, the staff was courteous and helpful and Getsamany had such a wonderful , kind and helpful demeanor! She was awesome!!
