-
November 2023 by Nancy S.
Fast and friendly!I had my car towed to the Riverside location for a flat tire. It was fixed at no charge in less than half an hour. I couldn't ask for better service!
-
November 2023 by Jacqueline C.
Manuel was very helpful and answered all my concerns. Got a flat last night and unfortunately drove it all the way home which ruined my tire. Had to get a new one but was thankful he guided me to one that fit my budget. Unexpected expenses are so stressful! Thanks again!
-
November 2023 by Anna T.
BEWARE ... I went there for a flat tire. I wanted it repaired if possible. I took my purse with me but left my other bag in the trunk. I didn't think they had any reason to enter my trunk. I was prepared for a trip and had pulled cash out of the bank. It was in my bag in the trunk. The the service rep came out to me and explained the tire couldn't be repaired and offered to put my spare tire on. I happily agreed because a new tire wasn't an expense I was prepared for, right before my trip. I get home and find that someone at the tire place had stolen $1300 out of my bag. I called the place and the manager was extremely rude. Told me that it was their word against mine. They have no cameras. Police report made. BEWARE!!!
-
November 2023 by Ana Katrina T
Fantastic service. Got tires rotated & needed 2 replaced. Made appt. They got me out the door in less than 30 m8n.! Very curtious & professional. Would definitely recommend!!
-
November 2023 by Allen L.
Needed 2 new tires as my front 2 were worn out. Scheduled an appointment online the morning of. Nolan gave me a call 20 minutes before hand letting me know what to expect. When I got there, he greeted me and took care of me. The crew had me in and out in 15 minutes! Would highly recommend coming here! Thanks Nolan and the rest of the crew!
-
October 2023 by RobRoy McCandless
This is the last time we'll use them. We've been going there for years, but have noticed a decided downturn in quality and service more recently. The first red flag was when I called, arranged for the tires which had to be ordered in (no big deal), and was told I'd receive a call back as soon as they arrived (a day or two, I was told). They never called back. After two weeks, I called, and was told they had tried to call me. No missed calls on my phone from them, no messages left, but if they said they called, who am I to call them a liar. While speaking with the service agent, I specifically said I had an open window but didn't want to spend and hour or two waiting with my appointment. He assured me that with any appointment, my wait would be no more than 30 minutes. When I walked in, a few minutes ahead of my appointment, of course the place was packed. I assumed the wait would be longer, which would have been fine, but I was told again that I was promised 30 minutes with the appointment. I noticed on the call sheet that I was the only appointment, so assumed that the service agent knew what he was talking about. I paid, and left, returning 45 minutes later. As I walked in the door, they were just then driving my vehicle into the service bay. I was then told the morning had been "crazy" but noticed that all the walk-ins that had been there were already gone. Maybe if I had sat around and glared more? That really shouldn't necessary. I just need to be told how long my wait will be. Of course, it was going to be another 30 minutes at least. Nearly 45 minutes later, at almost an hour and half total, my vehicle was finally ready. I was never thrilled with their prices, their discounts feel half-hearted, they always upsell you on services that you probably don't need or won't use, and you can usually find the same tires for less at a local mom and pop shop. IN addition, there doesn't seem to be much value in setting up and appointment, being lied to about how much time it will take, and being lied to again after they've already failed to meet their original quote and taking all the walk-ins before a scheduled appointment. We will not be returning to this shop.
-
October 2023 by Dennis Gabriel
Plugged a puncture in my left rear tire for free in under 30 minutes. And I didn't even buy my tires from them. Now that's doing customer service right. I know where I'll buy next set of tires from.
-
September 2023 by William Hunt
If you know which tires you want, ordering online is easy and you can select an installation time. It was about a 45 minute wait to have 4 tires installed. Helpful and friendly staff.
-
September 2023 by Brad M.
Great service and prices. The customer service cannot be beat! Tires to windshield wipers...they're beyond helpful! They'll take care of flats for free even if you didn't purchase the tires from them.
-
September 2023 by Randy Pewthers
The service was good when I took my tire in there to be repaired. But I thought atleast when they put the spare back in the trunk they would atleast put that jack away right not just throw it in the trunk and try and hide it under the trunk cover. That's just being lazy I've never had an issue at any other American Tire.
-
August 2023 by Edd Vanek
There were 10 people waiting before they were open. Even though I only had to wait 10 mins to be helped.The guy said, it would take 90 mins to fix the problem in my tire sensors. After 60 mins my car was ready.Overall, good costumer service. You can tell they are well prepared.
-
August 2023 by Martin Carranza
Had an emergency with my front tire, and they were closing, They were nice enough to still helped me out. Awesome staff.
-
August 2023 by Steve Marquez
There is not one America's tire in riverside county that can inflate my tires equally! No matter how many times i ask! As soon as i leave, the pressure sensor lights up!
-
July 2023 by Angel W.
My husband has been here before and said he had great experiences each time. He wanted to walk in but I asked him to call and they suggested an appointment because they're busy. Fair, it was a holiday weekend. An employee sold my husband 4 brand new tires and also had him pre-pay for labor too. After it was paid for, the employee said that they actually didn't have the tires in stock but the Chino Hills location did and would be able to send the four tires over soon. He said he would call when they got in but it should be the next day. This was on Friday, June 30th.Every time they said they would call, they failed to inform us of any updates. We called several times and they continued blaming the Chino store for not answering their inquiries. On July 6th, my husband called and they said they got one tire in and were waiting for three more but they'll come in tomorrow and he'll give us a call. We still didn't get a call until we decided to call after 2pm on July 8th. So they finally had the tires in! But we had called too late in the day (but we were supposed to get a call from them a day earlier...) apparently and there weren't anymore appointments available. When we asked if we could just come in without an appointment, it was implied that they were busy and changing all four tires may not get done today. My husband went anyway and saw that they were not busy at all. While checking in, he was told that the person who originally ordered our tires didn't put them on hold and they accidentally sold one of the four tires. I was absolutely livid. They told us on the phone that all four tires were there not even 30 minutes prior. Someone double checked and then told us that someone had hidden the tires so they actually had all four tires. I'm not sure why this place continues to misplace inventory and make customers panic... They were able to replace all four of my tires really quickly and my husband was out of there within the hour.I gave one star for the prices-- we also got a AAA discount-- and an additional star for the fast and good job they did with replacing all four tires. Everything leading up to replacing the tires though? The entire experience at this location was stressful. Between the inventory issues, the peek-a-boo tires being in stock and then out of stock, selling us tires they didn't have in stock, the lack of good customer service (they called once to update us when they said they'd call multiple times), being told they were busy when they were not, and we didn't get any paperwork after the process was completed (only an emailed invoice from when we paid on June 30th)... I won't be coming back here.
-
July 2023 by Elisa S.
My low tire pressure light came on Took my car into America's Tire on Magnolia in Riverside. There were a lot of people there but right away someone help me they have a station to check tire pressure and even though I didn't but my tires there they filled them to the correct air pressure for free and informed me that my tread was at the lowest level and should be changed soon to ensure I'm able to break without problems. I asked for a quote and there price was the best considering they have coverage you can add on for flats and prorate replacement they also do free tire rotation. I made a appointment to replace my tires and I was in and out in less than an hour. Every one that I came in contact with from the sales man to the tire pressure checker was courteous , informative and didn't talk down to me as a female I really appreciated that . I highly recommend this location
