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August 2023 by Aidan Montes
We had a good experience with the rep that helped us which was Hassan. He fixed all of our issues we were having and would highly recommend him and the AT&T store in the Galleria Mall.
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July 2023 by Google user
We had a good experience with the rep that helped us which was Hassan. He fixed all of our issues we were having and would highly recommend him and the AT\\u0026T store in the Galleria Mall.
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July 2023 by Y. Zahedi
By far the most amazing At&t. Hassan is also the absolute best. We have been to so many at&ts across the country dealing with phone issues and spoke with at&t customer service multiple times. Hassan was the only person who truly figured out the problem. They are so so helpful and super knowledgeable. Highly recommend coming here!!
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July 2023 by Joey Ackley
Hassan worked meticulously for literally hours jumping through hoop after hoop for me to help me get a new phone when mine died without being forced to pay an absurd amount of money.He knew all the work arounds so I could keep my phone number and was just a competent employee, which is rare these days.The hardest I've ever seen any phone store representative work and he knows his stuff.Give the man a raise, he's way too valuable an employee to lose.
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June 2023 by orlando solano
Everything comes down to an amazing team from Alfredo Arreola, who went out of his way to help and the management of the Riverside store (3502 Tyler St,103), lead by Lucia Perez, both were able to satisfied what we needed and walk out of the store with a big smile ... proud and blessed to have an AT&T store with so much professionalism in our neighborhood... keep up the good and amazing work.
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March 2023 by John Valdez Sr.
Finally had to break down and buy a new phone. I always use the outlet in the Tyler Galleria. They have great and friendly staff. Enjoyed my time spent with staff not only polite but engaging and sincere. Thanks AT&T. Peace Big John
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February 2023 by Emmily M.
I went in to get my old iPhone 7 unlocked the first time I went in Brianna told me it was already unlocked when it wasn't. So I had to go back Diana was the one that helped me. It was supposed to be a simple request to unlock instead she did not know what she was doing and kicked me out of the account for 30 days. Then had the audacity to say I must of locked myself out. When I was telling her I have not tried to unlock it she was rude to me and kept rolling her eyes saying she didn't know what was going on but it wasn't her! The girls there are the most disrespectful and unhelpful I have ever witnessed in customer service. For the amount we pay for AT&T service they should train their staff in proper customer service etiquette and how to do there job properly to help customers.
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November 2022 by Judith N.
If this is the ATTStore at the Tyler Galleria then I'm giving a shoutout to sales associate Jesse Kelly who was friendly, patient, knowledgable and pleasant. He answered specific questions about my iPhone8 and also the 'no service' issues I've experienced in parts of my home. He offered information with a kind pleasant temperament and made me feel appreciated and listened to. This kind of customer service is priceless. Much appreciated!
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October 2022 by Tenechia White
Jesse was amazing! We saw him three times in one day. He was patient and very knowledgeable. This will be our only store, unless Jesse quits or relocates to another store.
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October 2022 by Oscar Mejia
Jesse is the best he helped my wife and family and I get new phones upgraded he was very kind and a lot of fun to hang out with while everything was being processed we greatly appreciate the effort and the way we were treated at
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July 2022 by Natalie Martinez
I went today because my iPhone decided to die, Hassan was there and thank the lord he was. He made the whole experience amazing. Not only did he take care of my phone needs he was kind and patience with my kids and let them watch cartoons on his tv. My phone took longer than I would have liked transferring and I have really bad anxiety in public places, he was so kind and understanding. Overall it was a great experience because of Hassan! 10/10 recommend this location. He’s awesome.
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July 2022 by Delores Kyle
Hassan helped us set up Directv Stream in store and he was great
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May 2022 by Edmund Delucas
Best customer service thanks to hassan very friendly been coming here for a while other att stores aren't great as this one,would highly recommend friends and family to this store because of him and his teammates ?
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April 2022 by Myisha Buggs
It was an error Hassan at this store was amazing and the best text person in customer i ever dealt with . He IS TOP TIER he gets a 20 any service he would present i would listen
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April 2022 by Alicia Weatherford
Very friendly Rep but not a lot of choices in store. I was looking for headphones .. There are some but not a whole lot... Which is understandable, it is a cellphone store
