-
September 2023 by Haydee Campos
RACIST. I was in the merchant services line, There were 2 people in front of me and 4 people in the regular line. I was next and the Asian man that worked September 13 at 4:30pm told me I needed to wait and let the 4 people in the regular line be helped before me (white people waiting in the regular line) I would understand if it was 1 and 1 at a time from each line but 4 ? Plus I was in the Merchant services line, then why even have it open, why not just make it into 1 line all together?? I was the only Mexican there and CLEARLY it was discriminatory behavior. Disgusting! They need to hire non racist.
-
September 2023 by Steve Az.
Dora, the branch manager, is rude and has a bad attitude.I'm curious whether anyone from Bank of America management is checking the reviews because I saw several complaints on Dora more than 8 months ago and it seems she still acting the same.It's about time to do business with Chase or Wells Fargo
-
May 2023 by Jr. R.
Walked in to withdraw denomination's not available at the atm on Saturday only to see what everyone always comments, one teller helping customers and the lady in the lobby not really showing a care in the world just standing at her island station, no smile, no greeting, no care for people in line. 20 mins waiting in line and finally another girl finally opens up her window with a checked out attitude and no name tag (teller #6 per the receipt) Get it together BofA.
-
April 2023 by Daniel Guevara
Came into the financial center for a simple wire transfer and it took approximately 2 hours to get this process done. Severely understaffed and not very efficient
-
March 2023 by Jonathan Gonzalez
25 minutes to cash a check only one clerk with a long line
-
November 2022 by Sandra D.
My mom was told she could bring me in on a walk in basis to figure out a lock box. When we walked in there was about 4 people in line. My mom had previously been told it was as quick as showing an ID and signing a document to get set up as a co-owner. According to Dora "do you staffing we couldn't be seen today or tomorrow". She was very polite about telling us she couldn't help us without an appointment. 90% of the customers have an appointment apparently. Which we understand, that being said maybe BofA needs to staff appropriately. My mom is retired. She lives in Mexico most of the time. She explained this to Dora at which point she told us come back with appointment again before marching off. Thanks a lot for nothing Dora. It's nice to work in a field where walking around with an iPad gives you a little authority. I understand a busy day. But I also understand having empathy. 5 minutes out of your day could have changed the whole experience. Happy Holidays Dear.
-
November 2022 by Joshua Park
Average bank in Mission Grove...
-
October 2022 by Neil Safai
I went to the bank to cash a $2500 check the business teller handled my transaction I requested cash and towards the end I decided to deposit $100 to my checking account and the teller count the money and handed me the $2400 and I left , couple of day later I was looking at my on line services and I noticed that the teller made a mistake and not deposit the $100 in my account and also showing that I took another $100 from my account! I went back to the bank on September 30 talked to do branch manager and I asked for the mistake and they told me everything is done correctly and the teller accounting is balanced and they assure me that they handed me $2600 which was not true they should have camera that shows the transactions very clearly, now I am short $200 in my account and also she told me that she is going to call me back on Saturday October 1 and never heard back, I am a customer of Bank of America for 40 years , please everybody make sure to watch your transactions, either I am wrong or the bank but I don’t understand how at the end of the day their books is balance and I am short $200 from my account , never happened before!
-
October 2022 by MUHAMMAD SALIM
Branch manger Dora very rude. Not willing to help. Will not recommend any one. Better to choose another bank or another branch of Bank of America
-
October 2022 by Susan Wagner
Convenient hours,friendly staff and well staffed.nowait time.
-
August 2022 by Nivedita Kanrar
Went twice in August 2022. I heard that the bank has recently had staffing issues that has made service slow, but both times I went this week, services were very quick (for complex things!) and I had a great experience. I went first thing in the morning both days, so perhaps that worked in my favor.Robert at this branch is EXTREMELY helpful! Robert helped me with mobile banking and gave great deals and advice for students+travelers.My requests were processed EXTREMELY efficiently as well. Great service!
-
August 2022 by Phillip Ascencio
I had made an appointment on a Saturday since that’s the only day I have a chance to do so since I work the same hours as the bank and I come show up and no one is at the bank even though they approved my appointment
-
July 2022 by alex kuang
Hot garbage, the employee makes you call the customer service phone on your own because they can't do anything. I was put on hold for an hour while they were just sitting there. It was a simple task to verify so identification and that was too difficult for them.
-
July 2022 by Andy B.
I stop by this location frequently because the one near my house has been shut down since the pandemic started. The tellers here are always efficient but do the bare minimum of customer service. Makes you want to ask the teller, is everything okay? Lack of personality and appreciation for ones business will have you voting for dealing with only ATMs or taking your business elsewhere so you can feel the appreciation. The tellers business card showed a name Alyssa Hamilton. Put a smile on Alyssa!
-
May 2022 by Raymond J.
The absolute worst customer service I've ever experienced with a bank. By far the most unpleasant people in Riverside. Starting with the clerk Alyssa to both of the managers who kept giving me the wrong information. NIGHTMARE ON ALESSANDRO
