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February 2024 by Mustango
Custom service is next level
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February 2024 by Liz
When there is not a homeless camp in the doorway, there are piles of trash.They need to take better care of their grounds.
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September 2023 by chris adams
I have banked with Banner for several years now and I love the personal touch that Stephanie and her staff bring to the banking experience. They are always available to help and make every experience a pleasurable one. Thank you for bringing true customer service back to banking.
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September 2023 by Cole Green
I love this bank, because it doesn’t feel like a traditional bank. I recently lost a loved one who had an account here and Stephanie, the branch manager helped me every step of the way. As a result of the amazing service, I am now a lifelong customer. Thank you Banner Bank!
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September 2023 by Tina Hambleton
I recommend Banner Bank to anyone seeking top notch banking services coupled with a truly exceptional customer experience. Their responsiveness, courtesy, and knowledge is refreshing change where customer service seems to be a lost art.
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August 2023 by Sunny Cardenas
Seriously, sick of this bank! I don’t ask for much or very needy but when I do no one can help or give what’s needed. The few times I’ve been in there it’s not busy and workers are just standing around and talking . If I want to dispute something they should do as I ask (THE CUSTOMER) not throw the work elsewhere or onto me, someone that has hardly anytime to be running through hoops just to get a solution. RUDE EMPLOYEES AND RUDE ANSWERS. This is not the first instance where they have been rude to me. So don’t waste your time and energy with them. Im closing my account.
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July 2022 by David Lopez
Always great service: It is so rare in today's business atmosphere that you find a group of people that are always personable and helpful. I've banked with large banks and small banks, but the team at the Banner Bank in Riverside are the best I've experienced. I have both my personal and business accounts. The best bank around.
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July 2022 by Sandy Berkshire
If I can give zero star that would be great because this bank at Arlington locations do not have a good customer service at all. The Spanish girl name Jesica is very rude and she is (assistant manager )she have a very bad attitude and so I asked for her manager which is the agent girl and guess what ? She is rude too!! The team in that location did not know how to run their business. Just because you think you know better at your job but you didn’t give a good customer service and you don’t take the time to listen to your customer needs to say. I know is that they had only 10 reviews from the time they been in business in that location. My friends had to close their account because how bad their customer services. We had been banking with that bank for a long time but now we will be banking somewhere else.
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December 2020 by Mark J.
The absolute worst banking institution I have ever dealt with. Communication is horrific on their best days. The right hand does not know what the left hand is doing. You get different information depending on who you speak to. I opened an account online, and the account was subsequently closed because of a clerical error. Was I informed? No! I speak to someone and follow their instructions to reopen the account. The account is reopened. However, when I try to establish online banking, I was blocked. I called online support who instructed me to contact the branch. I called the branch only to be told that they are closing my account, again! They told me it should not have been reopened by the person who reopened it. Wow! This occurred in a two week period. Please be aware that I am trying to open an account and deposit money. I have several hundred thousand dollars deposited in a couple of different institutions for various reasons. I deal with banks/credit unions/investment firms all the time. I have never had a difficult time. Banner Bank is the worst banking institution I have ever dealt with. Stay away.
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November 2020 by Jose S.
Disappointed won't say much just you will know they separate rich from poor take care of the wealthy and step on the poor with fees when they are supposedly fee's free.
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October 2020 by Azzie Firoozi
i has a very bad experience with this branch !! i wish i hadn't open this account ever , very rude customer service , the (Alison girl) was like a ROBOT without any sense of customer service , and let me not start with so- called !! manager (jade ) . i will close my account , cause there is a lot of good bank with way better customer service .
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September 2020 by Brenda Byrd
I called first and the gentleman was very understanding. I went to open my account and was treated with the greatest respect. So much nicer than any institution in recent years
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May 2019 by Ryan Ogata
Several people at bank are very nice and positive.
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January 2017 by Michael Cirocco Sr.
I just recently became a member of this bank and the staff is by far the best I have ever delt with in a bank.
