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July 2025 by Óscar C
My experience was very good
Thank you Mrs Stephanie I believe she's the manager.
She was very nice, great customer service.
My situation got fixed with great atención.
Thank you again.
I give 5 🌟 stars 🌟
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July 2025 by Jose Ceniceros
Well to be honest this customer service is getting better and better.
Today Wednesday Jul 23, 2025 i stop by the bank around 3pm to get help with a check, and happen again!, the manager Stephenie and Kimberly give me the right time and the great customer support.
Thank you very much!!!
Please keep the service like that!
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March 2025 by Kevin O'Toole
Is anyone else sick of conglomerates that can't even update there Google and Apple map locations and store hours. This place is not opened on Saturdays:( thanks for wasting my time. You must be better than me.
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January 2025 by Eugene Brown
these guys are sick!!! they do not cash their own check! they literally had to call someone to verify heir own check to cash and the lady who verifies checks went to voicemail. what a pathetic system and a cheap low class bank. i'm glad i bank with a real bank and not these racist losers.
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July 2024 by francisco barba
The worst I have had in the USA. What a pity. This institution is a disaster. from Manager Miriam at this branch.
Before at BBVA, Blanca helped me, what a difference!! but now it's disgusting. - less star... they don't even deserve me to write this message. But if it's of any use, then burn whoever deserves it.
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May 2024 by Veronica Santellan
HORRIBLE BANK! ??
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July 2022 by Jon Cheung
In actuality this should be negative one (-1) stars. It was that horrendous, absurd and infuriating.I can confirm since the merger and switch to PNC, this place is not even usable. Kaitlyn the teller refused to issue a cashier's check even though I am an account holder, have the cash in hand, payee name, and ID. All she delivered was only excuses, no solutions and she wasn't even motivated to help. Manager stepped in (finally) and still was just as incompetent and unhelpful. They even tried to gaslight me and say it's due to my account being deactivated (without approval or notice of course) because I didn't use it for a while. Again vague remarks, no specifics or policies or terms to reference. Another woman beside me was also outraged because they wouldn't cash a check. Avoid this place like covid-1000 so a real bank that serves its customers can return here. @Kaitlyn if you don't like serving customers, find a new job - same goes to the manager! Do yourself a favor and just close your account. I'm just going to let mine lapse, that's how much I loathe dealing with PNC
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July 2022 by John Moore
Had a check from a large national company with their PNC account printed directly on the check. The check plainly had PNC Bank listed as the holder of the account. The check clearly was distributed by PNC Bank. On the back of the check are listed 4 security measures the check has in place to insure safe cashing. However, PNC refused to cash the check unless I had a personal account with them that had enough monies to cover the check! REALLY! I went to Wells Fargo afterwards and had no problem cashing the check. They allowed 25% to be taken immediately with the balance being available in 24 hours. I can understand another bank taking these measures, but the bank that created the check and who holds the account could not. Shouldn't PNC have been able to immediately verify this check and the account. How inconvenient and absolutely ridiculous not to. If they cannot honor checks written by large business customer accounts, why would anyone trust them with their own monies. NOT ME!
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July 2022 by Yolanda Scurlock
PNC Bank in Canyon Crest THIS BANK SINCE THE MERGE HAS GOTTEN ALL NEW STAFF ! HORRIBLE, BANK MANGER IS RUDE! I was a victims of Fraud, someone make a fake check, in there name, with drew $4,050.00, the check did not have my name anywhere on it! This person wrote a check that was in a fake name, written to that fake name , and signed by that fake name and it was cashed, with no hold just removed and the name on the check didn't even match the account holders name, really ????. HOW DOES THAT HAPPEN? THAT NAME WASN'T MIND, AND IT WAS A OUT OF STATE CHECK. i was with BBVA for 20 years, before PNC bought them, crazy how they have no loyalty towards customers Obviously, i was very upset, came in with high energy, but not cussing, just angry, and the manager had the nerve to meet my energy and be rude, that was just double worst! I told her i was going to another bank, she basically said, well there other good banking insututions, basically telling me, I don't care if you go else where. This is who i am trusting my money. I have 7 bank accounts there. And to make things worse, they can't give me a time frame of when my $4050.00 will be returned. It could be 30 days or even 120, depending on the response of the other bank who was involved in the fraud. What if this was all the money i had, i would of been screwed!!! And the staff could not even be understanding that i was upset and treated me with more compassion, had the nerve to be rude. I was the victims, i had every right to be upset, mind you, even though i was speaking in a very angry tone, i was never disrespectful, just angry. Crazy, I am filing formal complaint on the branch and the branch manger with corporates, in process of closing all my accounts !!! While i wait for them up to 3 months to get the money that was stolen, Do NOT BANK HERE
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March 2022 by cat baxter
Used to be a BBVA customer for years loved them. Once PNC took over it was awful. In 3 months I had more issues than I had in years. And the customer service was just as bad. Even though every issue was PNCs fault, and they eventually took care of it, they always acted like it was no big deal or my fault. I closed my accounts in November 2021 and now in March 2022 still having to deal with this bank due to issues they created. Issues such as putting my deposits into other accounts, returning automatic deposits, when wrong things were charged to my account they didn't want to dispute them and now a refund that was made to the account after closed, they kept the money and never even let me know. It had been mo the and I followed up only to see they had the money and never returned it as promised. Now I am fighting to get that money back from them since I am no longer a customer. They also refuse to give me any access to any of my account history.
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February 2022 by Carol
I just finished what I thought would be an impossible task, I know this because I spent all yesterday trying to get it done on my own Rene and Magdalena together helped me solve a huge problem, and were kind and professional the entire time. Thank you, thank you, thank you for knowing how to get this done!!!
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December 2021 by Jason Reed
Just when you thought that it can't get any worse, they did. Pnc is horrible!
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August 2021 by Jason R
Their merchant services department is horrible, I sent my equipment back with proof and they are still charging me every month. Do your homework before committing to payment processing through BBVA
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August 2021 by hector hernandez
The branch manager Bashar refuses to cash any checks for our company because him and our boss had a personal disagreement.
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June 2021 by rharrison scott
The wife has been doing business with BBVA since it arrived in Canyon Crest. This past week she deposited a check from her daughter for $300 into her checking account. Deposit receipt in hand, she checked her account online later the same day and discovered that instead of a $300 deposit, $300 had been deducted from her checking account. When the problem was brought to management's attention, they acknowledged the problem and stated that the issue would be resolved by by noon the following day. The next day, $300 was credited back to her account but the deposit she made had not. Instead the bank deposited the funds into her daughter's account so now she has $600 in her account that wouldn't be there had BBVA handled this correctly in the first place. This morning, instead of redirecting the original deposit into the wife's account, she was was again billed for $300. I know stuff happens but the incompetence in this instance is overwhelming.
