-
July 2022 by Jon Cheung
In actuality this should be negative one (-1) stars. It was that horrendous, absurd and infuriating.I can confirm since the merger and switch to PNC, this place is not even usable. Kaitlyn the teller refused to issue a cashier's check even though I am an account holder, have the cash in hand, payee name, and ID. All she delivered was only excuses, no solutions and she wasn't even motivated to help. Manager stepped in (finally) and still was just as incompetent and unhelpful. They even tried to gaslight me and say it's due to my account being deactivated (without approval or notice of course) because I didn't use it for a while. Again vague remarks, no specifics or policies or terms to reference. Another woman beside me was also outraged because they wouldn't cash a check. Avoid this place like covid-1000 so a real bank that serves its customers can return here. @Kaitlyn if you don't like serving customers, find a new job - same goes to the manager! Do yourself a favor and just close your account. I'm just going to let mine lapse, that's how much I loathe dealing with PNC
-
July 2022 by John Moore
Had a check from a large national company with their PNC account printed directly on the check. The check plainly had PNC Bank listed as the holder of the account. The check clearly was distributed by PNC Bank. On the back of the check are listed 4 security measures the check has in place to insure safe cashing. However, PNC refused to cash the check unless I had a personal account with them that had enough monies to cover the check! REALLY! I went to Wells Fargo afterwards and had no problem cashing the check. They allowed 25% to be taken immediately with the balance being available in 24 hours. I can understand another bank taking these measures, but the bank that created the check and who holds the account could not. Shouldn't PNC have been able to immediately verify this check and the account. How inconvenient and absolutely ridiculous not to. If they cannot honor checks written by large business customer accounts, why would anyone trust them with their own monies. NOT ME!
-
July 2022 by Yolanda Scurlock
PNC Bank in Canyon Crest THIS BANK SINCE THE MERGE HAS GOTTEN ALL NEW STAFF ! HORRIBLE, BANK MANGER IS RUDE! I was a victims of Fraud, someone make a fake check, in there name, with drew $4,050.00, the check did not have my name anywhere on it! This person wrote a check that was in a fake name, written to that fake name , and signed by that fake name and it was cashed, with no hold just removed and the name on the check didn't even match the account holders name, really ????. HOW DOES THAT HAPPEN? THAT NAME WASN'T MIND, AND IT WAS A OUT OF STATE CHECK. i was with BBVA for 20 years, before PNC bought them, crazy how they have no loyalty towards customers Obviously, i was very upset, came in with high energy, but not cussing, just angry, and the manager had the nerve to meet my energy and be rude, that was just double worst! I told her i was going to another bank, she basically said, well there other good banking insututions, basically telling me, I don't care if you go else where. This is who i am trusting my money. I have 7 bank accounts there. And to make things worse, they can't give me a time frame of when my $4050.00 will be returned. It could be 30 days or even 120, depending on the response of the other bank who was involved in the fraud. What if this was all the money i had, i would of been screwed!!! And the staff could not even be understanding that i was upset and treated me with more compassion, had the nerve to be rude. I was the victims, i had every right to be upset, mind you, even though i was speaking in a very angry tone, i was never disrespectful, just angry. Crazy, I am filing formal complaint on the branch and the branch manger with corporates, in process of closing all my accounts !!! While i wait for them up to 3 months to get the money that was stolen, Do NOT BANK HERE
-
March 2022 by cat baxter
Used to be a BBVA customer for years loved them. Once PNC took over it was awful. In 3 months I had more issues than I had in years. And the customer service was just as bad. Even though every issue was PNCs fault, and they eventually took care of it, they always acted like it was no big deal or my fault. I closed my accounts in November 2021 and now in March 2022 still having to deal with this bank due to issues they created. Issues such as putting my deposits into other accounts, returning automatic deposits, when wrong things were charged to my account they didn't want to dispute them and now a refund that was made to the account after closed, they kept the money and never even let me know. It had been mo the and I followed up only to see they had the money and never returned it as promised. Now I am fighting to get that money back from them since I am no longer a customer. They also refuse to give me any access to any of my account history.
-
February 2022 by Carol
I just finished what I thought would be an impossible task, I know this because I spent all yesterday trying to get it done on my own Rene and Magdalena together helped me solve a huge problem, and were kind and professional the entire time. Thank you, thank you, thank you for knowing how to get this done!!!
-
December 2021 by Jason Reed
Just when you thought that it can't get any worse, they did. Pnc is horrible!
-
August 2021 by Jason R
Their merchant services department is horrible, I sent my equipment back with proof and they are still charging me every month. Do your homework before committing to payment processing through BBVA
-
August 2021 by hector hernandez
The branch manager Bashar refuses to cash any checks for our company because him and our boss had a personal disagreement.
-
June 2021 by rharrison scott
The wife has been doing business with BBVA since it arrived in Canyon Crest. This past week she deposited a check from her daughter for $300 into her checking account. Deposit receipt in hand, she checked her account online later the same day and discovered that instead of a $300 deposit, $300 had been deducted from her checking account. When the problem was brought to management's attention, they acknowledged the problem and stated that the issue would be resolved by by noon the following day. The next day, $300 was credited back to her account but the deposit she made had not. Instead the bank deposited the funds into her daughter's account so now she has $600 in her account that wouldn't be there had BBVA handled this correctly in the first place. This morning, instead of redirecting the original deposit into the wife's account, she was was again billed for $300. I know stuff happens but the incompetence in this instance is overwhelming.
-
January 2021 by Gregory Briggs
I wish there were more of you, more specifically the Victorville-Hesperia area.
-
June 2020 by Chadd 2 Badd
Get a bank who works with you. BBVA has always been the most pleasurable bank I’ve ever dealt with. Understanding and fair. Never rude agents as a matter of a fact they seem overjoyed to be helping. Bank with them or stay at the bofa or wells and let them steal from u with fees and craziness. BBVA is a thanksgiving dinner compared to the fast food banks and u can the name them how u want.
-
May 2020 by Brodaeous M.
This bank is awful. I had been with Wells Fargo for my business accounts for 15 years. WF really let us down with respect to the Covid-19 PPP application. Went to BBVA. Met my business rep. Sounded good, they said everything would be wonderful. I start depositing checks and initiate a wire for $20k. They put holds on all my deposits for 5 business days (can be 7+ calendar days). I complained, saying how am I supposed to conduct business if all my money is held for 25% of the month. I get it I am a new account, so I just needed to know WHEN this will relax. Maybe 2 weeks, maybe 3 months is what I was told... I told him that's a deal breaker, I need to know exactly how long as I have payroll coming imminently and i already changed the funding source to them. They did not care, nor have any offers of a way to help. Manager called a little while later and opened up with "I'm only going to tell you this once so listen closely". That's the best kind of customer service right there! I told him I didn't like the way he's talking to me and he replied with I should find another bank so I told him to shove it and I will do exactly that! Didn't even make it a month, had problems right out the gate with depositing my very first $. What a horrible business bank, and unbelievably bad management.
-
April 2020 by Sabrina T.
Understanding that COVID hasn't been easy on anyone, I understand the necessary changes to protect the safety of customers and employees of the bank. Having said that the drive thru is the only method of accessing this bank due to cash or atm machines being down CONSTANTLY. There is always an incredibly long line (understandable) but what isn't understandable or acceptable is closing the drive thru early when that is your only method of providing service to your customers at this time. Setting up cones so we can't even go into the drive thru in excess of 10 minutes of closing when NO ONE is in the drive thru does NOT provide services through your opening hours of 9-5. Some of us that are still working are rushing to get there after work to be disappointed with this action to call and be told that they are still helping people in the drive thru which was untrue since I was parked in front of the exit, staring right at it. Debating the matter doesn't make it any better or provide for a positive customer service experience!
-
April 2020 by Noe Villeda
Pésimo servicio de la cajera que se encontró hoy en el autoservicio se tardó horrores ... ahora comprendo porque no sabía....a pesar de que equivocó en hacer un envío lo hizo en dos y a mi mi cobro el segundo...reclamándole porque para ella muy fácil diciendo si quiere lo cancelo después de tardarse media hora
-
October 2019 by Helen Sophie Swayne
Thank you, great service!
