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February 2024 by Oswaldo Dorante
Excellent customer service!. They take the time to listen and explain the product so you can make a good choice. Best of all, very responsive to inquiries and products arrive in perfect condition and ready to go!!. Will buy from them 100%!.
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January 2024 by Mario Gonzales
I'm absolutely delighted with my decision to choose Best of Backyard for my custom BBQ Island. The team demonstrated exceptional knowledge and expertise, readily answering all my queries and providing me with invaluable guidance throughout the process.What set Best of Backyard apart was their use of 3D drawings. This advanced visualization significantly enhanced my experience, offering a clear and accurate representation of the final product, which was a stark contrast to the basic hand sketches and less precise plans provided by other stores.Their attention to detail and commitment to quality really shone through, making the entire process seamless and enjoyable. I highly recommend Best of Backyard to anyone looking for a top-quality, custom-designed BBQ Island.
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January 2024 by Patricia Villanueva
The team at Best of Backyard BBQ ensured we had a great experience from the moment we walked in the front door. They were friendly, attentive and answered all of our questions (and we had lots of questions). They showed us all of the options and sizes available and never lost their patience with us. Pablo took extra time to design and discuss how the set up would look in our backyard. In addition, he was quick to process an 'additional' item over the phone with no issues. Pablo has scheduled our delivery for this week and we are excited to use all of the equipment (8+ pieces). Overall, we had an EXCEPTIONAL experience and we will be recommending Best of Backyard BBQ (in Riverside) to everyone. Thank you Pablo!
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January 2024 by austin tocco
Buyer beware!! Sold me a damaged grill and ghosted me for three months untill I filed a charge back. Then they lied to the credit card company saying they warrantied the grill so the credit card company would reverse the charge back. So $3,600 later and my grill I still messed up.
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January 2024 by Mark Drinkwater
Paula Lopez was very knowledgeable and helpful and friendly, definitely recommend Best of Back yard
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January 2024 by Jamie Cooley
Great customer service!
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April 2023 by Richard Dixon
Absolutely a great experience in purchasing a BBQ Island. The salesperson Pablo Perez was informative and knowledgeable about the products sold. I would definitely recommend them to anyone looking for a Top of the Line BBQ Island.
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February 2023 by anita fletcher
Pablo is great all the way from customer service, quality components, good price, quick installation and set up. Thank you Pablo for everything.
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October 2022 by Austin Moccia
Our entire $3,000 order was delivered destroyed. "Eric" from this company totally disappeared when notified.We are in the process of a claim with the California Attorney General for fraudulent business practices.Sidenote in response to the seller below--the person who signed for our order was not me and was told to do so by the shipper. That is, literally, fraud on thebbehalf of the seller/shipper. Erick showed zero interest in resolving this issue until we posted a review detailing our awful experience with this company and its "shipper" which Best of Backyards is attempting to use to absolve itself of any responsibility for.
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September 2022 by Rosendo Araque
Took them a drawing of what I wanted to bedesigned for a custom bbq island and they wentabove and beyond. Great team, awesomesuggestions, and fast delivery, they made mydream bbq island come true.
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July 2022 by Ed Peck
I have been shopping all around for an island BBQ. I found this place in Riverside ca. and decided to check it out. The store is great, there are lots of BBQ’s to choose from, great selection, the salesperson Pablo was great on helping me with what I wanted.Then I asked the big question if they delivered to Lake Havasu Arizona, the answer was yes! So I decided to modify my island which took a little extra time to build but was all worth it. The Communication was always there. The Installers where fantastic which was hard that day cause of the Temperature being 119° but they survived. Great Job.
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October 2021 by Ricardo Roman
This place is great for a variety of your BBQ building needs. Great customer service. They follow up with any questions or concerns you may have. I'm looking forward to having an outdoor kitchen with my new grill.
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October 2021 by Euri Glez
Purchase products from this company on august 28 and still waiting for the product.they have change the delivery dates 3 different times,also calling the company no one answers the phone,the worst customer service.
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August 2021 by Kristina Kanda
Pablo and Erick are very knowledgeable when it comes to customizing a bbq island. I was able to sit and talk about a design that fit my budget with appliances that had the functionality that I needed. They just delivered everything today and the delivery team was very professional. They were early and ready to go. They had patience with me as I decided the best placement of the island. (I changed my mind a few times) and ultimately got everything placed perfectly for us. I would definitely recommend this business. The guys there are reliable, knowledgeable and have great customer service. And they build beautiful islands. Thanks guys for all of your help in our transaction.
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May 2021 by Dan J.
They have very good products but their quotes of delivery times is way off!! Staff is extremely poor at communicating with the customers. They promise to call you about order status but never do. You have to continually call yourself and inquire about the status of your order, even after the manager say they will call you. Also they have no control of the delivery time from PCM products and this hurts their relationship with Best of Backyard customers. Not happy with my experience at all and would caution any other customers to be careful.