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October 2023 by Dave Evans
Very friendly and helpful! They worked with us to find a good solution to our needs!
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September 2023 by Lalo H.
The staff was great .. except 1 issue. I called to extend and an older guy wouldn't give me the same price for another week.. I show up to drop it off .. then I ask why they couldn't give the same price to extend and he says okay let's do it same older guy..why waste my time I had to come in and schedule someone to go out of their way to pick me up. Just extend same price over the phone! But the other ones were great. Younger Asian guy was great! Price was good!
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June 2023 by Wei Hsiang Lin
Big shout out to Shane Holt. We rented a car in Phoenix with one of our tires having tire pressure lower than the others, not too surprise when we arrived in CA, it’s getting too low and we were worried about our safety if we keep driving. We searched for the closest budget location and came here. Mr Holt was super friendly and showed he shared the same concerns about our safety, and helped us change our vehicle smoothly! Really great guy!
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June 2023 by Oscar Dominguez
The service here is amazing they make you feel like a superstar both attendants were very helpful and professional. I will be back again and again.Thanks guys for not being like the rude fools at Thrifty in Ontario Airport and restoring my faith in car rental companies.
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April 2023 by Laura Fitzharris
I reserved a minivan from this location for pickup on Friday morning. On Thursday at 5 pm they notified me that they weren’t going to have a vehicle for me. They told me to try the Ontario airport location as they have more 7 passenger vehicles. I asked them to cancel my reservation and refund the money I already paid. They told me that since it was prepaid they couldn’t refund it. I spent the next hour fighting with customer service because they were fine with rebooking me to the other location but it was going to be an additional $140 to pick it up at the airport 25 miles away. I eventually got rebooked to the airport location. When I arrived to pick up the minivan they told me they didn’t have any 7 passenger vehicles available and they would give me a 5 passenger car and I could come back the next morning and maybe they would have a 7 passenger vehicle available, but no guarantee. After fighting them for a while a 7 passenger SUV appeared and I got that. There were enough seats but it was very uncomfortable for the passenger in the back row. There were also issues with the return date that they tell me I will be refunded for, but currently I have paid more for my rental to get less space and I had to drive an additional 25 miles each way to pick up and drop off the car.
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January 2023 by Justin Ursich
Indian dude tried to intimidate me. Very rude. Filled tank of gas to full and he said it wasn't. Rude awful service. Never will be going here again.
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December 2022 by Joe Durkin (Big joe)
Great service great luxury car easy return great price.
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December 2022 by William Jones
I travel for business, and most of my work is long-distance, so my wife and I are regular customers at this location. Having previously rented with other companies and sites, I have had one of, if not the best, car rental customer service experiences at this location. Checking in is as smooth as checking out, and the vehicle selection is excellent.Shane, Jack, and the rest of the staff are always welcoming, and do their best to accommodate my needs whenever possible. I look forward to continued business with Riverside Budget and will continue to refer others to this location.
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December 2022 by John Elliott
I had to wait to give this review, unless I got a random "service charge" to my credit card.Never had an issue with a Budget rental branch. This is the first. Pre-paid online and arrived at pick up date and time. The employees weren't professional, I believe they are students at the nearby UCR, and the representative working with me may have been hungover. The car we received was at half tank and smelled like strongly of cigarette smoke. The representative noted it and the scratches. We filled the car and got air fresheners but the cigarette smoke still gave me a headache.When dropping off the car, the same representative inspected the vehicle and stated the car needed to be filled. I showed him a picture of the tank gauge as we left and he dropped the issue looking kind of angry that I would even question him. While waiting for a receipt, another representative pointed to my stomach and stated "your big tummy is poking out, need to lose some weight". I do have a big stomach, but why in the world would you say something like that to a customer?! I'm still happy with Budget because of their prices, deals, and easiness of its website, but this branch is one I will never go to again and recommend no one goes to.
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October 2022 by Dave M
Make sure to record every scratch on the car - best to record a video as well. Rented a car with a number of scratches, dings, and misaligned bumper. At the start of the rental, the guy walked around and only put a few X's. I had to demand I add more to the sheet.When I returned the car, he tried to say I caused a large scratch. On the paper, I put a single X and he tried to say there should have been two X's in the same area. I told him to don't be ridiculous (used an expletive) and he relented. Thankfully I had a copy of my slip and I had added at least one X in the area or I would be paying for someone else's mistake.Never going back to this Budget location again.
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October 2022 by Lucas
Very kind and extremely helpful staff. We rented a car there, and brougth twice a car back which we rented one way, were very impressed by the great service and flexibility! Very clean car and facilities and so very friendly people☺️ thank you for this experience!
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October 2022 by Zoeann Bode
This place is always busy. With the gas prices so high&repairs on your own vehicle. My daughter always rents a car from Buget when she has to make a long trip. They also take AARP for 30%off on your rental. Cool ?
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July 2022 by Xiomara Escobar (cece)
Great Customer Service. I Will Definitely Consider Budget For My Next Rental.
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May 2022 by Maria rivas
I really love that car and feel so comfortable and travel and have saving gas which it perfect ? ??.. can’t wait to using it again Thanks you Budget Car Rental you guy are the best ??
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May 2022 by Brian Toro
Really great price for a one way cross country rental..... BUT...- insurance options are setup so you have to pay for all these items you don't want or need. Resulting in insurance that added 50% to the total rental cost.- the van I was rented had unrepaired accident damage and ultimately unsafe to drive. Unfortunately I didn't find this out till I was on the interstate and struggled to drive straight alignment damage and couldn't drive above 60mph from the vibration.You get what you pay for.
