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November 2023 by Jackie S.
It was a very nice experience. The representative was very pleasant and helpful. I got what I came there to do. Thank you Citibank.
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November 2023 by Ka'liyah D.
Worst bank in the history of banks ,never bank with any Citibank take my word for it savings and checkings either or ,I've had many bank accounts none worse then this bank
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October 2022 by Catalina V.
I went in on Saturday. Has an appointment but got there late. The personal banker took me right in. Got a CD done in less then 30 mins. The people at this branch are so pleasant and helpful. They respect your time. Thank you.
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September 2022 by Eva H.
Worst bank ever. Worst customer service. No one should bank with them. I had the worst experience It just a wast of time.
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April 2022 by Robert M.
Worse bank ever. Have been waiting for a call from the branch manager or distist manager for a couple days now. Spoke to a customer service representative in regards to fraud. They said only the branch can grant provisional credit. Asked to have one of these 2 associates call me. Still no call and still no provisional credit. Close your accounts and run to another bank. The rules in regards to fraud is not like other banks. It could take 2 cycles to get credit. [2 months] I have a police report and photos to show it is fraud, but they still make me feel like I'm lying. Worse customer service ever!!!
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February 2021 by Thom S.
Snotty millennials with zero customer service skills. Terrible experience at this location.
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October 2020 by Steve N.
Is Citibank out of business? No one answers any of their website phone numbers. The automated system also says Citibank is having technical difficulties. All branches in Corona, California are closed and their website does not even state if any of their branches are open, or if so, which ones.
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September 2020 by Rosa G.
Terrible customer service. Went in to setup an appointment for a business loan and was told someone would get back to me with in 24 hrs to set up an appointment. It's been past 48 hrs and I have yet to hear from anyone.
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July 2020 by Cecilia L.
I have been coming to this bank. All tellers are patience and professional. They are eager to help and solve your issues. Of course, it is a bank. All banks are govern by Federal, State laws. Many people think as long as I open account here, I am the king and queen. The bank employees are human being, too. Be nice and smile.
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October 2019 by Emma M.
Michelle at window 6 knows whats up!. GO TO HER IF YOU NEED HELP! Shes friendly and super quick to help! Knows what shes doing
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September 2019 by Imp I.
THEY MAKE IT DIFFICULT TO DO BUSINESS WITH THEM.....There are not too many locations here in Riverside, so I have to travel a long distance to conduct my business with this bank. I have a personal and business account and about a year ago, I used to make night deposits in a receptacle on the side of the bank which was very convenient. They closed this....and I was told that all deposits have to be made via the ATM machine. Just about every time, I tried to make a deposit in the evening, the ATM machine would reject one or two checks so I have to make a long trip again to deposit them with a teller. Secondly, this stupid ATM machine will reject more than one transaction if you try to do it in two different units...once again, I have to make a long trip to come back and deal with the tellers. I think I will switch to a better bank.
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July 2019 by Reberta H.
I love this branch as soon as I enter the door the banker always looks up and gives me a big smile. that really means a lot to me and all the tellers are friendly & courteous. Thank you Citibank!
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June 2019 by Deborah S.
I put 1 star because I had to... this is THE WORST BANK and banking system anywhere!! I cannot go into everything they did to me when my husband died because it's to sickening to replay but suffice it to say you had better watch your money like a hawk if it's in Citibank... the latest they've done without notification is to start pulling a 25$ A MONTH fee on my baby's savings account that had a total of less than 400$ in it!!!!! This corporation and these people are thieves and crooks.... GO ANYWHERE ELSE!
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April 2019 by Josh S.
I logged onto my account one day and much to my surprise, Citi closed my account. The reason they gave me is that it was closed due to "significant amounts of cash transactions were made". WHAT???? So because we made large cash deposits the account was closed??? What kind of a bank does this? Ohhh I get it, Latinos aren't allowed to make cash deposits without it being suspicious activity. Unbelievably terrible institution. Do not do business with Citibank.
