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March 2025 by THELMA G MARTINEZ
I had a problem with a deposited check and it didn't show up on my statement and it showed that I was overdrawn, which was wrong. But anyway, I went to this branch for help and the teller called the supervisor and then the manager, and neither of them did anything, because the supervisor was nice but not helpful at all, she said that I had spent all the money and that was why I was overdrawn, which I knew was not the case. In other words, they don't use common sense and don't look for more information. The manager was a bit heavy, with no ethics to respond, rude just by looking at her and both of them didn't have any intelligence. Maybe the teller was more intelligent and said things with more common sense. This is the second time that people from that bank have disappointed me. Could it be that they are not academically prepared and are only bosses because of the time they have been working there? But anyway, they would have already acquired banking knowledge, ethics and experience. They couldn't even project tranquility as a customer should, even more so when it was the bank's mistake and not mine. I think I will never visit this branch again. And I suggest they hire young staff with ethics and good customer service at least. The manager is the worst thing they have.
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January 2024 by Jannat Threading & wax center
Just close my business account! I deposit check $2000 they hold my check not release to me and nevar give to me ( some kind a fraud )! They hold my $2000 for no valid reason! I went branch 20 time no one able to help ! They don’t return money to my client and never refund to us ! Hope Citi bank see my review to help poor people !
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December 2023 by Jannat Threading \u0026 wax center
Just close my business account! I deposit check $2000 they hold my check not release to me and nevar give to me ( some kind a fraud )! They hold my $2000 for no valid reason! I went branch 20 time no one able to help ! They don’t return money to my client and never refund to us ! Hope Citi bank see my review to help poor people !
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October 2022 by Elisha A.
We can always count on Citi bank to have ONE teller working and some sort of line. It's always a 20-30 min process for a simple deposit . And it's not just this Location it's every Citi bank location in my experience . All slow !
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April 2022 by Isabel Horta
I came to the branch at 1 pm on a week day, and waited for over 15 minutes and 0 bank tellers were at the windows.
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November 2021 by Ms A L.
If I could give a -10 I would. Martha Macias the vice president and her associate, were very condescending. They belittled, embarrassed, and discriminated against my mother and myself, regarding our accounts! I see why they have such a low rating. They have very poor customer service and I will be closing my account with them. After I filed a complaint to their headquarters the brancg filed an elderly abuse charge, which is utterly ridiculous I WILL BE SEEKING LEGAL ACTION
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August 2021 by ibrahima basse
Am homeless with $51000 frozen at Citibank . Martha called the fraud department and had them freeze my money and kept it. That was may 7th after they closed my account I waited 60 days for my funds returned as per the letter said. Instead am still waiting to this day every time I call I get a different response most of the time they just hang up or keep me on hold forever. That’s the corporate response from someone who decided to go the easy way by telling me to go screw myself inthe picture. The following day after I received the letter saying no money is at Gigi for me a supervisor tells me that they emailed the back office and that my funds were still in their hands. Beware don’t open an account with citibank. My account was only open for 2 days and was blocked the same day. K never used the account they say I wired the money.
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June 2021 by Able Anderson
Martha is a very bizarre manager. She will talk bad to you and make your money disappear. It's been 13 days since Martha had called the fraud department in front of me and made them freeze my money and block my account. She put herself in a god like position on my account and will not talk me where my $50000 is or what she did with it. So much animosity made me think I was negotiating a war treaty just to open that account.
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June 2021 by onze basse
Very poor management . Martha is very prejudice and will get your money frozen for 90 days. Do not deposit your money into her bank she’s crazy for real
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June 2020 by Scott Garrison
This isn't open and on google Maps it says open.. I want a teller ..last time Central computer was down
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February 2020 by James Phillips
They would not cash a check written from Citibank itself. Told they were not qualified to cash go to another Branch the would be able to cash.
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December 2019 by Brad Randall
Chase bank is just down the street. Later Citibank and all your fees.
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July 2019 by David “Davicito” Padilla
Bank tellers were extremely nice and helpful to me...Ridiculous if anybody gives them below 5 stars!
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July 2019 by God Is Great!
They say one thing and Custmor service says another. They don't know right from left.
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January 2019 by David P
Bank tellers were extremely nice and helpful to me...Ridiculous if anybody gives them below 5 stars!
