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March 2024 by T Scott
If I could I would give this store a zero star rating due to there poor custom service and rude attitude I would. I am a CClub member and am entitled to receive a free pair of earrings each month…their website clearly states that if the product is valued at over $17 the product price will be discounted and I could pay the difference - the sales associate obviously didn’t know how to do her job because she refused to let us purchase anything over $17. She claimed that the program changed despite me pulling up the website while in the store and showing her the policy. She was rude and disrespectful and shouldn’t be allowed to work with the public. If she didn’t know how to ring the transaction she should have just said that instead of telling me I was wrong and being disrespectful.
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December 2023 by Darcy Panceroff
Store says Open at 11 am.. 11: 31 and not open. Don't answer the phone. Brought my granddaughters here while I was in town. Very disappointed.
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August 2023 by Heather Radloff
I used to like this store. Now it’s so overpriced for costume jewelry and one employee too busy doing piercings. Sadly my last time shopping here.
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July 2023 by Vanessa A.
I got my cartilage pierced and Jessy was the one who helped me, I was nervous about getting it but she had made me feel really comfortable, I also got all my other piercings done here and all the staff is wonderful if your looking for a place to get a piercing this is definitely the place to go and they always do a amazing job!
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May 2023 by Ron C.
We took my 6 year old Grand daughter to get her ear's pierced on Sunday, May 21. Jessica, Isabel, and Belen assisted and were patient with her because she frightened. These 3 Ladies were AMAZING and I can't say enough about them. They were kind and not annoyed when my Grand Daughter (Riley) continued to flinch and squirm. We were excited when they got the job done and so was Riley. Thank you so very much.
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May 2023 by Kaylin C.
Went to Icing today and was helped by Jessy who was very kind and knowledgeable and provided excellent service. She did an amazing job piercing my sisters ears, they look great and my sister is very happy with them!
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May 2023 by Randi Anderson
Maddie, located at the Riverside Claire’s , is truly an angel! After my three-year-old daughter got her ears pierced at a different location on Saturday, her earring fell out by Wednesday. Upon calling the original location, they provided me with misinformation and informed me that I would have to pay for another piercing. However, when we visited Maddie today (Thursday), she was able to reinsert the earring with ease without needing to re-pierce the ear. Maddie turned a previous stressful and frustrating experience into a pleasant one with her excellent customer service and impressive skills. She is truly great at her job!
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December 2022 by judy barcenas
I made a 10:00 am appointment for ear piercing. Another person who had no appointment was taken before me and I decided not to wait and left.
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March 2022 by Cuqui Limon
Associate refused to pierce my daughter’s ears because she was the only one in the store she had 20 minutes to closing and would not budge even after I told her it was my daughter’s 14th birthday and we rushed over after work. Total birthday blow out Claire’s your associates and policies are no good.
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March 2022 by Raquel B.
My 8 year old daughter had her ears pierced from here. One of the main complaints I have is that the package that is offered is regarding healing time. I was told by the lady that was doing the piercing that I can purchase the "fast in three day healing package" or the "2 week healing package?" My issue is that this is bogus. You should have all your customers healing quickly and it shouldn't be added as an alternative package. I'm a registered nurse working in the emergency room I'm perfectly aware that there is no such thing as a solution giving you a fastest healing time. The fact that they use this for parents to pay more is showing a lack of care of their patients who are majorly "pediatric". The solution they gave my daughter was horrible. It seemed to make her ears more infected and inflamed. Due to this, I purchased iodine and cleansed her ears only for one day with that product, cleaning once a day with alcohol, that worked quickly. The product they gave seemed to cause her ears to become inflamed. The ears are now healed but I had to completely change her "backing" to the earrings because although I purchased "gold earrings" her ears reacted to the backing like if it was "nickel". The experience was fun for her because she begged me for ear piercing but the way this company conducts their business is unethical. They should give all customers getting ears pierced from them the same disinfecting solution and not use it as leverage to make more money. They should want all their customers to heal quickly regardless of monetary gain.
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January 2022 by Sergio Martinez
Store hours are not accurate waisted time coming here
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December 2021 by Jason “Jboggie” Urias
My 10 year old daughter Torrance got her ears pierced that day we went to Claire's and we were very happy to get wonderful service from the assistant manager that did the piercing. I forgot her name but she was really good.
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August 2021 by Marsha J.
Diana was extremely helpful, knowledgeable and professional when piercing my daughter's and my ears for additional piercings. She was very patient and provided great services! She is definitely an asset to your the Icing/Claire's brand!
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July 2021 by amber arroyo
Super rude, no appt no ear piercing and no I do not need to have any signs mentioning that. And the person ahead of me got earrings she didn't even ask for... NEVER AGAIN VERY RUDE AND POOR CUSTOMER SERVICE
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May 2021 by Frank Patton
Only one person working the store, it's always pretty busy so the wait time to be checked was about ten minutes. Good thing nobody who was there wanted their ears pierced or I'd probably still be there!