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November 2023 by Michael M.
This place has gone downhill big time!!! It use to be the top spot over here, now it's full of people that have no clue where any of the stuff is in the store they work at, oh and don't even think about asking the butcher a question cause if it's a question butcher would know then they don't have a single clue to what you asked
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April 2023 by Nicholas F.
Left my wallet in the shopping cart and the workers who were outside to return the carts turned it in and made sure it was safe. Great people
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January 2023 by Edward H.
As long as the unhoused people use the parking lot as a full time RV lot, we have changed stores. We have been coming here for over 40 years but rarely anymore. The extra mileage to the new Staters on Van Buren, or Eastvale Albertsons is so worth it.
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May 2021 by Noreen S.
I hate this place! Not only is the food overpriced, but every single thing I've purchased from here tastes like trash. EVERY SINGLE THING HAS BEEN DISGUSTING. the deli should be shut down for poor food quality and even the frozen food tastes off. I hate, HATE, HATE THIS 0LACE!!!!!
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April 2021 by J T.
Seriously the worst stater brothers besides the one in Rubidoux. So ghetto all the time. Workers are so young they don't even know what customer service is. The baggers are the worst! Are they even trained? They always put chemicals with food, like what even?? I tell them every time to put EVERYTHING in a bag... What don't they understand about this???? They leave half of the food out of the bags and loose in my cart. I don't want to carry my food in my house by hand you idiots, I want it ALL in freaking bags!!! They just throw everything in a bag until it's full to the top, who cares if it weighs 20 pounds, at least you filled to the top right? Idiots. Complete and utter ignorant naïve idiots working here. And they are always gossiping amongst each other's like they're still in high school. This is a JOB working with public...no one wants to hear about your baby mama drama or your drunken episode from the other night. Bag my s*** correctly and shut the hell up. There are always only two registers open during rush hour, and what do they do?? Open two more express lanes! What the f*** managers? Do you not see the 15 people in line with 50 things in their cart? Opening express lanes doesn't do s*** you morons. Heaven forbid you want something from the meat counter. Y'all act like we're such a bother and burden because you have to stop doing what you're doing to help you as a customer. If it wasn't for the customer you wouldn't have a job you dumbass. Maybe if you didn't have such crappy cuts if meat in the prepackaged area, we wouldn't have to go to the meat counter to get our meat. It's no secret that you hide big a** pieces of fat on every piece of meat face down to hide it, so when the customer gets home they discover they only have half the meat they thought they bought. The other half is pure fat. And we're not talking about the fat that is left on for flavor either. Seriously this is the reason why I drive the extra 15 minutes to Eastvale and pay three times as much money to shop at Vons. Will be boycotting this location because I seriously cannot stand it any longer. Been shopping here for 20 years and I'm totally fed up with every aspect of this place.
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March 2021 by M M.
Very rude cashiers and baggers, they do not know customer service. But the store itself is clean, always seems to be stocked, the milk is always messy, and they don't want to bag anything, they just put it in the cart, you have to tell them more than twice to bag every item.
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February 2021 by Teri W.
Now that they have reset they are no longer carrying anything we need. Did away with all our favourites. Good thing a Walmart is close by. Staters you suk
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December 2020 by Ellie J.
This review is primarily regarding the service. Very rare you'll find good customer service here. A few of the checkers are pleasant, a lot of employees are more concerned with chatting than working, including the managers. The ones I've personally interacted with are usually pretty rude and very unhelpful. Better off trying a different store unless you enjoy poor service. Only bothering to give two stars because while service is pretty awful they usually tend to keep a pretty good stock the times I've gone at least. Not a huge fan of their produce however.
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September 2020 by Chris V.
Disturbed. Last time I buy groceries with the family. One of the male workers have committed multiple cases of sexual harassment yet the managers safeguard them. Managers are constantly abusing and yelling at employees in front of customers. The overhead isn't meant for screaming, tired of going through my shopping list and getting scared everytime the manager screams.
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June 2020 by Shannon R.
I live a block away and still choose to drive out of my way to the Staters on Limonite near Camino Real or Vons in Eastvale. There is no selection at this store because the store is so tiny, not keeping up with the times or competition because they are wedged in between smaller businesses and can't expand! This store is beginning to feel like a mini mart! New products come out so they get rid of something else to make room, OR they just don't make room for new items coming out on the market. They don't sell Canadian bacon! What kind of grocery store doesn't sell Canadian bacon? The "Bakery" is a wall of various prepackaged baked goods, that's it! Tons of homeless people hang out in this shopping center, almost sure to be harassed on your way in the store. Yah, the groceries are grossly overpriced but the final straw for me was when I had to take my 3 year old to the restroom there!! Holy Moly! I've been in outhouses and rest stop bathrooms that are better maintained! Clean your disgusting bathroom for your customers sake! I walked in there with my daughter and a horrendous odor slaps you in the face, smells like a raunchy road trip hole in the wall gas station, if you will. Not a hint of cleaner fragrance what so ever, toilet was disgusting, sink was disgusting, floor was filthy. I had to hold my daughter in mid air to let her pee while holding my purse because there was nothing clean in there to set my purse on!! I'd love to see the condition of the employees restroom! Provide a clean sanitary restroom for your customers because what you provide is unacceptable and a HEALTH HAZARD, especially during a pandemic! Horrible!
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June 2020 by Regina M.
We've been coming to this stater bros for years. We go a couple times a week, everyone is really nice except Jackie in the deli department. She was rude to my mom not once, not twice but today was the 3rd time. The first time my mom was just getting potato salad and Jackie rolled her eyes and my mom was like what's that other Salad, the lady ignored her, my mom asked again she ignored her so she gave up then she back up to look at the sandwiches and an Asian guy walked up and she was rude she was like what do you want and he was like do you have any sandwiches and with attitude she said no, not now so the guy just walked away, im not even joking a white family comes after the Asian guy and Jackie was like how are you? How's your day! If that's not Racist what is. My mom is darker, not light like me at all. That was the first time, we talked to the manager he said he'd handle it. The second time she got an attitude my mom just walked away not wanting to deal with it. Today my mom went because she wanted chicken, the lady told her 25 minutes probably so she won't order but my mom said ok ill wait, she went to look around and went back 10 minutes later and at that time she was giving the fresh chicken to a white guy that had just walked up and my mom was like I ordered my chicken first and you said you didn't have any and she was like we'll drop it into the fryer right now (that's when i walked up) and my mom was like Ive been walking around for 10 minutes and your saying you'll drop it into the fryer now but you're giving this guy his chicken now the lady just rolled her eyes. I told my mom go talk to the manager because its obvious to me that she's racist, my mom was almost in tears and she's not an emotional person. But how does that look that she's rude to someone with darker skin and nice to white people? I am just shocked that this hasn't been handled and that she's aloud to act like that. We complained to the manager again and he said he'll supposedly handle it. When I got to the parking lot I burst into tears that I have to worry about my mom dealing with racist people. Now she can't ever get chicken or a sandwich because she'd have to deal with her? Look at the cameras and do the right thing. We tried calling corporate but they're closed. But we will be calling back. If all else fails I will be posting this on my Instagram page and anywhere I can. Enough is enough. There is too much hate in the world.
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March 2020 by Steve S.
Update. Please train your staff how to bag groceries. They put the fruit on the bottom and they get smashed. They stuff junk in the bag with the eggs which crack them. It doesn't take rocket science to figure out how to bag groceries the right way.
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December 2019 by Yahir G.
I opened the refrigerator for the fairy section and their was a strong odor of marijuana
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September 2019 by Susan E.
This store has the worst customer service that I have ever experienced! I shopped at this store on several occasions and have complained the to store manager on duty Guillermo and he doesn't seem to take me seriously. The cashier Alicia S. doesn't greet the customers nor cannot even say Thank you! When she has to bag the groceries she thinks it's okay to bag meat and produce together and even though I bring more than enough bags, she still over fills the bags. The courtesy clerk Elizabeth has the worst attitude. I asked her not to bag non food items such as dog food or cleaning supplies with food items and she started taking out the items from the bags and dropped, not placed, them on the bottom of the basket. WHO TRAINS THESE PEOPLE?
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August 2019 by Elva V.
Extremely Disappointed. Shopped here for over 20 years and it's sad to see the managers and supervisors turn it into a dump. Witnessed a worker quit while crying due to racial discrimination from management. Witnessed racial discrimination towards a CUSTOMER. Witnessed on multiple occasions management yelling at workers. Witnessed homophobic slurs from management. Witnessed unfair working ethics during extreme heat wave, denying water breaks and "cool off" time. I will start taking pictures for evidence since no one is creating a better work environment. Taking my business elsewhere, having all my friends and family shop elsewhere. Stater bros and union is made aware now of conditions. Any ongoing horrible work ethics will be considered Negligence, ESPECIALLY denying FEDERAL employee rights or threatening unemployment. I won't let my voice be unheard anymore and everyone must be made aware.
