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March 2024 by Araceli Gomez
Amazing customer service!
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March 2024 by Britnye
So we moved out of smart stop, or are trying to at least, because of a rude manager who is just reckless and completely root of never experienced such rudeness ever. But then we go right here to CubeSmart and we meet a young man I think his name was John I don't remember Jay something like that but it was something he works at night time he was a great kid no problems knew his stuff, cut to the chase a real direct shooter we like that. Let us see our storage unit beforehand seems clean more than willing to access the double entrance for us, and mind you that takes putting in some work, if we got his name wrong we apologize but I will fix the post later and edit it with is proper name. Because he deserves credit for it. The guy's great head on over to Arlington and Van Buren cuz CubeSmart is where you guys want to be. Plus they got the most awesomest puddles when it rains and you guys can go splashing in your car through it. Just kidding I only do it in my truck.
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March 2024 by Glenn Northway
Professional & friendly staff
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March 2024 by Veronica Martinez
Very sketchy areas with suspicious people but the unit served it's purpose and my items were kept safe.Keep in mind these are outside units so the weather elements will be evident on your storage items.
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February 2024 by Roman Rios
Great place, very clean, but a bit pricey
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January 2024 by Angelito
Bad experience and dirty
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December 2023 by cynthia Olmos
Justin was great customer service!
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October 2023 by Mrs Brown
Our family rented from Arlington-Riverside Cube Smart off and on for three to four years before leaving. They FINALLY got some issues rectified, but not until after YEAAARS of homeless living on sight, break-in after break-in (we suffered two), and NO SECURITY outside of the on-sight managers. Customer service was GREAT when the office was open, and especially when Markie & Vianca were there, but getting answers from upper management was tough. Cameras were often broken or non-existent in certain rows, and they stopped taking partial payments, which really helped if bills began piling up as they do sometimes in life. Upper management seemed to care about the bottom line “more” then the customer at times, so if you do rent on the Arlington location and have a situation, collect LOTS OF PROOF, to help your case. New management & security is in place now (since about mid-September) and “looks” promising. Homeless are gone and break-ins have slowed, so if you have to or want to rent there things should be and stay better now! Good luck!
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October 2023 by Fatima padilla
Justin was super helpful & friendly, definitely made our visit welcoming. Was super communicative & briefly explained how easy it is renting these units, the prices offered are also a deal I couldn’t pass on. it’s clear this facility hires only the best for their staff!
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October 2023 by Jennie Limón
Justin Hernandez is amazing. He helped me figure out the exact unit size I needed and how to set up autopay for the payments. He was super quick to help me out even tho he seemed to be really busy with paperwork. He is super professional, highly recommend this store.
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October 2023 by Damara Senisais
Ron made my experience amazing. Ron described what went on and the steps to take when my storage was broken into, he moved me into another unit safely, and helped
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October 2023 by John H.
Justin... The 1 and only... Explain to the Wife and I about this month 50% discount for this month of OCT. When locally there are at least 4 other Storage places price that are 50% higher than CubeSmart... BTW... The 50% discount apply to every month also... The Man... Justin deserves a raise $$$ for his good works. Again Thank You Justin...
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October 2023 by crippin face
My unit got broken into twice there in two years. Homeless community in the area. Very bad experience ‼️ lost very sentimental stuff that could never be replaced.
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August 2023 by Daniel Voll
The GM and his staff at the CubeSmart self storage on Arlington are awesome. Highly recommend there facility. Upfront, friendly and the prices are some of the lowest I've seen. They offer different insurance options to fit any budget and units in good shape. Can't ask for much more
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August 2023 by Hany Botros
My boat trailer's wheel got stolen after it was jacked up, no compensation for that, and they failed to have my next spot tenant to move their car so I can maneuver my boat back into my spot during to how they were parked. Also didn't refund me for my 2 months lost time for not being able to store my boat, they rarely answer the phone at the storage facility and if they ever do they never call back with updates!Also the roads are very narrow and has huge pot holes and they never care to fix them, so typically you will hit bottom with your trailer or RV! My advise stay away and find somewhere else that is secured and provide proper service.
