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November 2023 by Rachel Castle
The paint is great.Jennifer the color advisor as super helpful and kind.One of the other gentlemen behind the counter (sorry I didn't get your name) was very kind and helpful.Arch...was awful! He was rude, dishonest, bad customer service, and a bad attitude. I have never experienced this level of rudeness before from a store clerk.
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November 2023 by Rachel C.
Jennifer the color advisor is amazing, kind, and helpful.Arch...he is the clerk behind the counter. He is rude, claimed he doesn't make mistakes when he made 2 mistakes on my order on Monday. Tuesday he argumentatively demanded it was my fault...was very odd because he never was told there was a problem. The main problem was easily solved by Jennifer and another kind gentleman (sorry I didn't get his name) before Arch came into the store Tuesday morning, so that would make me think he knew there was a problem...just very odd. I have been to this location several times and Arch is consistently rude. The treatment I received yesterday was harassment and I will never work with him again. If I find out he is the store manager or franchise owner...I'll not go back and take my business to Benjamin Moore just a few miles away.
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July 2022 by Rex Gross
Stopped in for a couple of pairs of work shorts in and out in 5 minutes and the price was cheaper than I could find anywhere online . I love this place .
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June 2022 by John Schroeder
The prices are kinda high but you definitely get quality you can spend less at home Depot but you will use more the associates were helpful and courteous
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September 2021 by Kevin F.
I have to respectfully disagree about the customer service at the Riverside location. I have been going to this store for years. No matter how busy they are, they treat every customer with respect and patience. They are super efficient and your order is ready within the time frame they give you. They have given me a lot of advice through the years on projects, and I have heard them do the same for others in front of me. Also, you can tell they are very attentive to their customers in the trades and work hard to keep them moving and back to the job. Remember being in the customer service field is not always easy, so try not to judge those that serve us too harshly after just one bad experience.
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September 2021 by rodriguezfamilyx7
Worst customer service I’ve ever experienced at a Dunn Edwards in 15 years of doing of doing business with them.
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September 2021 by Karen R.
Worst customer service ever from Dunn Edwards. Don't go to this store. Go to the Corona one. They treat their customers so much better.
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July 2021 by Ghena S.
Absolutely terrible customer service. I'm very disappointed with the service I received at this store. I initially went to the Corona location hoping to find the right product for a home renovation project. I was specifically interested in viewing paint color options virtually through the instacolor visualization tool and was directed to the Riverside location. I called the store in advance and was told I did not need an appointment to use the color visualization tool that was advertised. . After driving over 40 minutes in traffic, I arrived at the store and was told the person in charge of that department was on their lunch break and would not be back for 45 minutes. I waited patiently and watched as numerous staff members passed by without even acknowledging me or offering any service, even though none appeared to be occupied. When the associate returned from her lunch break, I inquired about using the color visualization tool and was then told that I had to make an appointment, even though I was specifically told I didn't need to do so prior to making the trip over. In the end, my entire afternoon was wasted. None of the staff members seemed to care about my business or show any regard for my time.I have purchased numerous products from Dunn-Edwards, but I won't be coming back.
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June 2021 by Julie M.
Love this location! Richard and Raul were absolutely incredible. We struck out at the Corona Dunn Edwards and took a shot on Riverside and they were perfect. Friendly, knowledgeable and soooooooo helpful. Thanks guys!
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May 2021 by Erin Thomas
Really knowledgeable. They cater to professional painters so they check you out quickly.
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May 2021 by Robert Marroquin
I'm a pro painter that work with Dunn edwards paints everyday, this paint store is the worst place in the world , they take forever to tint the paint plus a really really bad customer service and I have to mention that I wait on the phone 18 mins to place my order and this same thing happen every time I use this storePlease have a manager that can do his job
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February 2021 by Michael Bradvica
If you want to use the best paint for your projects, come here!
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February 2021 by Justin G.
I have been going to this dunn Edwards for over 15 years, I had a T-shirt on my face the manager yelled at me my T-shirt off and put a rag over my face instead The Idiocracy is astonishing
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January 2021 by Liza Shinnefield
Employees are very knowledgeable. Took advantage of their color consultation services. Very helpful.
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December 2020 by Ross Davis
Employees were very respectful and knowledgeable.