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January 2024 by Google user
We drove to Riverside from the Desert on a Saturday a few week's ago to check out Dutton Motors and couldn't be happier with our purchase of a nicely used Cadillac ATS. We arrived at around 5:45 and were greeted by Elliott, a tremendously friendly and charismatic Salesman. We test drove a couple of vehicle's and settled on the ATS. We didn't realize that they closed at 7pm. However, Elliott and Stephen in finance stayed well past 9pm to ensure we had the deal that made us happy. I HATE purchasing vehicle's!! The stress, the game's, the decisions on finances and getting the deal done. But Elliott made this experience unbelievably easy and stress-free. He explained everything regarding the vehicle and even went out to show all the features and set up everything for my wife so she understood and had the vehicle set-up for her. Afterwards, we met with Stephen in finance, another incredibly nice and personable person we had the pleasure of dealing with. Stephen explained everything in layman's terms and even assured us that he would follow through with another Credit company to see if we could get a better deal. Sure enough, Monday morning Stephen called and told me that he did indeed find another creditor with a cheaper rate, saving us monthly payments and time on the loan. My wife absolutely loves the car and I cannot recommend this dealership enough and will definitely be dealing with Elliott and Stephen again in the future when buying a vehicle for myself.
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December 2023 by Samuel C.
Excellent customer service, the team handled my transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the finance lady Mrs Theresa great group of people I will recommend this place to anyone who is looking to purchase a vehicle and still want a great customer service experience!
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December 2023 by Kenneth A.
Best company ever. They have amazing service. Amazing staff Sales department is the best ever.
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November 2023 by Bryan R.
Easy process to buy my new CT4. Both Luis and Cel were responsive, knowledgeable and easy to work with. There was no pressure and the entire process was quick and stress free. Jesse in finance was also very good at taking care of the paperwork and explaining everything. I'm satisfied with my experience and would recommend to others. Thanks.
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November 2023 by John D
Very happy with our purchase of the 1500 Sierra Denali. Luis Lopez was excellent, friendly, very knowledgeable, no pressure sells person.The transaction went very smooth, better than any dealership I’ve dealt with in the past. Excellent service.
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November 2023 by Michelle Goodstein
Ken Anderson was great and made leasing our car easy. The team at Dutton was very professional and knowledgeable. We will be sharing our experience with friends and family.
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November 2023 by Winfield B.
I was led to believe that this company. Was all about treating the customer with respect and honesty? However, I found out the hard way by dropping my guards believing they would be in my best interest on making a deal about a used car. I showed them some other numbers from other dealerships and when it was time to do business, I had another employee come over and distract me with some old negative conversation that almost made me leave and threw me off of my game plan.So, I would recommend that you find a dealership that's not with the games. Believe it or not I had planned on buying an electric Cadillac. There's other fish in the sea. And stop taking advantage of people of color.
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November 2023 by Vivian C.
if your in need of a vehicle please allow me to recommend one of the nicest car salesmen I have ever had the honor of working with Luis Lopez. He goes the extra mile to get you into the payment you are comfortable with and he is just such a wonderful guy. I thank him sincerely for all of his help. One extremely satisfied customer of Dutton Cadillac. Thanks again Luis, Wishing you much success! Vivian C.
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September 2023 by Anthony Perez
Hashim was amazing! He was informative, friendly and helpful. He provided excellent customer service going above and beyond to ensure we had a great experience. We walked away with smile on our faces!
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September 2023 by Christina C.
Yesterday my husband and purchased a new GMC Truck from Dutton. The customer service was Gold Standard! Cel our sales person not only answered all of our questions promptly, but if he didn't know the answer he got back to us immediately with the answer. Steve in finance was a super nice guy and very knowledgeable and spoke positively about the history of the business. At no time did we feel pressured to buy and in fact our process was a bit complicated because of our trade in and they made it feel effortless. They also communicated well with each other which built some trust with us. The car market is really crazy right now. The interest rate was not where we had hoped but we felt we were treated fair. If you are in the market for a new or used car go to Dutton and ask for Cel.
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September 2023 by Brittany Hartog
Honestly, I don’t know what happen to the service department here. It use to be great and that’s why we purchased multiple vehicles here. Yvonne, Erica & Art are the ONLY people that keep me here and possibly make me consider purchasing another vehicle through this dealership. I have 0 faith in the service department — advisors, technicians…they will send you on your way with out truly diagnosing your vehicles issues. A lot of excuses made and getting a vehicle back with more issues than it was dropped off with is a complete nightmare.Bare minimum things should be done. Tire air pressure, fulling assessing a vehicle, fluid checks, Communication with the customer. Being transparent, over all. I’m extremely disappointed.If you want someone to do it right, the 1st time and value honesty/integrity — I would suggest another dealership!
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September 2023 by Paul L.
I found an excellent pre-owned Yukon at Dutton GMC in Riverside.Travis, the pre-owned vehicle manager, was EXCELLENT! He was extremely accommodating, and a pleasure to deal with. Financing was quick and painless (Therese was a joy to work with).The Yukon has proven to be like-new, cosmetically, mechanically, and operationally.No need to spend your valuable time shopping the other GMC dealers in the region....go straight to Dutton!
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August 2023 by Patti Cortez
Drove 3.5 hours to Dutton Motor Company to purchase my husband his 2023 GMC Sierra 1500 Elevation. Why drive 3.5 hours? This dealerships came highly recommend by a friend who lives in the area. He recommended Danny and quickly connected us once we found something we liked. Danny was so easy going and very efficient. We were able to get everything done Via text, phone call and email. I really appreciate that he was available to us even on his time off. He made sure to answer all our questions and we never felt pressured to commit to a purchase with them. We set up a time and date to go into the dealership and get all paperwork finalized. The process was so easy and stress free. Danny made sure we were well taken care of. Thank you Danny for your patience, knowledge, time, and dedication to make sure your customers are satisfied!
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August 2023 by Kristi Watson
My husband’s company was in need of a new work truck. After some research, we set off to view the GMC Sierra AT4 1500 he had his eyes on. We met Ken who was a complete pleasure to work with! He was knowledgeable, a great listener and truly worked with our unique circumstances to get the deal done. We had a great experience and look forward to future purchase opportunities at Dutton as a result! Ask for Ken!
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August 2023 by Aaron Foley
Awesome experience buying here. Jesse Ochoa was a pleasure to work with… picked the truck I wanted, worked out the details over the phone, and everything was ready as promised when I arrived. Smoothest transaction ever!!
