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April 2024 by Socorro Vasquez
I used the kiosk the girl working there told me to. I gave myself great service.
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April 2024 by Keith Matthews
Now you must order from a station, un manned. Then much of the order was forgotten by those putting it together. Asked for extra salad dressing & now they charge for it.We are now stuck with this mess because of Governors increase in labor costs. I think this could be the demise of CA fast foods!
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April 2024 by Sharon Moreno
Went into the el poyo Loco at the riverside plaza standing waiting for the cashier to take my orderWith a stern voice wasn't even polite about says we only take orders for seniors and disabled at the cash register you can use the kiosk to place your order I just oh I'm a senior can I place my order at 5he register then she rudely said that's what I just said .I walked out I'm not going to spend my money in a place with someone talking to me like that when I only was polite to this person horrible customer service I work in retail I never treat my customers this way never will I ever come back
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April 2024 by JoeB Killa
Chicken is always cook great it’s there service that needs work. They always forget something I paid for . Their churros are always hard . And they have to learn how to properly make their famous Green salsa it’s always watered down and don’t taste like Salsa it’s nasty . Cmon u are getting paid pretty good now and this is the service you provide smh ?????????? I don’t want my money back I just want yall to improve
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April 2024 by mark kalish
Just not as it use to be hear,Smaller portions, cold food, over priced,I get hosed enough during the week, but when I go there to grab myself some dinner on my way home,It's awful,,!!
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April 2024 by Dhiraj Gautam
Food was great but there is a place for improvement in courtesy and service. Ordered 6 items and received only 5 while online purchase and in-person pick up. Returned back from parking to fulfill the remaining order. I did not see any politeness or sorry for the incomplete order. Waited for the remaining order then left with good food.
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April 2024 by Vicente Campos
YummmyChipotle burrito.Gracias José for your help.
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March 2024 by Marlene Valentine
We came in for lunch and we were greeted by Jose! He was so kind and professional, he came to check up on us as well. He’s running a very positive place with an outstanding customer service! shout out to Jose!
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February 2024 by Trevor Swank (Big Trev)
Ordered a brc burrito and all they gave me was rice…
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February 2024 by Pamela Battan
Love there tostada
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February 2024 by adrian salazar
The new system they have does not work, they occupy
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January 2024 by Mike Padwa
Clean and
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January 2024 by Marissa Liley
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right ??????
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January 2024 by Al Barker
Good food, good valueParking: Enough spacesWheelchair accessibility: It seems adequate, and I am sure will meet ADA compliance.
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December 2023 by Marissa L.
Went through the dive thru before my appointment in the plaza. Ordered a burrito no beans. NOBODY ELSE IN THE DRIVE THRU and nobody in the restaurant. Go park to eat, take 2 bites of my burrito....BEANS....Seriously you had ONE CUSTOMER and you couldn't even get it right EDIT FOR UPDATE AFTER REACHING OUT - They did nothing. Offered me a $10 credit ONLY if I downloaded their app. Kick rocks El Pollo Loco. You are honestly LOCO if you think I'm going to download an app for a food place I rarely eat at for $10 considering you've already shown you fail.