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April 2024 by Jordon Smith
Food is OK. Price can be cheap, but have had to wait too long before. They are fair.
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April 2024 by Paul Fernandez
Jacob has tremendous customer service ! Recommended being helped by him. He’s the cashier! Great guy!
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March 2024 by Jones Kids
Delicious
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March 2024 by Patricia Stines
Out shopping for the day and decided to order dinner from this El Pollo Loco location I had never been to before. I ordered two tostadas and two tacos. Made it all the way back to Wood Street area, before I realized I wasn’t given the tacos. Called and was told I’d have to come back to be reimbursed. I asked to have the tostadas replaced as they’d be cold after going back up to this store. I was never apologized to during the phone call or upon my return. I was not rude to anyone so I don’t understand why no acknowledgment was made of the inconvenience. Making this an entirely disappointing experience even when dealing with the shift lead.And now I realized that I didn’t receive the extra cilantro dressings that I had to pay for!!!If I were you, I’d think twice before coming to this location. And there are bones in the chicken that is in the tostadas. What the heck is going on here????
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February 2024 by Rita Abreo
Food was just nasty looking and just made me so sick maybe they need better cooks .
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February 2024 by alan wood
I believe the food tastes better when the employees are happy and these employees were happy thank
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February 2024 by Wyatt Bouquet
Jacob’s the best. Always great
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February 2024 by Ricardo J.
Awesome place to eat. Best Mexican food in riverside county. Must try the pollo asodo bowl
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January 2024 by Antonio H.
Every time I go to pollo loco I ask for extra salsas never got what I ask for and on top it of one of the salsas was nearly empty. If your order anything double it always seems to be just a couple extra pieces of chicken and sometimes even like it's a different part of the chicken they don't normally use. I don't blame the employees if I'd have to guess it's on the management. All I'm saying is do better. At the very least get the customer what ever simple request a customer asks for. I find the to be a problem with not only this location but multiple locations. I called and no answer so I guess this location's management doesn't care enough of.
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January 2024 by Breanna Jones
I usually order online and pick up here. They have always been accurate with my order and on time. Everyone is friendly and I will definitely keep coming back here.
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January 2024 by Jay M.
Not sure why there's bad reviews. I literally eat here 2-3 times a week and actually drive farther to come to this one (there's 2 closer to my house). Good food, great employees! What else you expected from fast food
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December 2023 by Lupe Lopez
Twice I have gone no chicken waiting time 1hour poor management will not
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December 2023 by Christy Anderson
Great tasting fire roasted chicken and mac and cheese make a delicious quick dinner to pick up when you don't feel like cooking a meal. Other sides such as mashed potatoes and beans and fresh tortillas put a star on the meal. Family meal options are also good for getting a variety of chicken pieces and some sides at a reasonable price.
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November 2023 by Hector R.
Pollo lento They're so slow also they told me 3 times that in 20 minutes my order will be ready, I waited more than 1 hour
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October 2023 by Coco ..
If I could give this place zero stars I would. My mother asked the chubby Hispanic lady at the front if she spoke Spanish and she was extremely rude to my mother and made the whole process harder. She yelled at her in Spanish in front of my 3 year old nephew. Was extremely impatient even though she spoke Spanish. The food wasn't great either.