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March 2024 by Vanessa N.
First and foremost it's nothing against the company. But the car they gave me the tire light kept coming on while I had it and they are way over priced and just put air in the tire instead of checking it
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March 2024 by Sonary K.
Stay away from Enterprise!! I booked a reservation via Costco Travel on March 19th at the UCR location for a minivan, they called me the next day said that they don't have any minivan available. So I searched online, it showed they had a minivan available at Enterprise Riverside Auto Center. First I called to check if it actually available, the woman work there told me that they have a minivan in stock and ready for pick up. Once I booked reservation, I asked her if I can use my Costco discount. So she gave me the phone number to call to apply the discount which was on March 20th. I ended up paid $497.12 with my Costco discount. This morning March 22nd at 9:44am, A guy name Robert called and told me that they just gave the last minivan to a customer that had reservations before us. However, when my husband looked online, it still showed as available minivan at their location for $658.24. He decided to book it without going through Costco Travel at 10:40am. By 11:23am, he got a call from a guy called himself Danial asking my husband if he still interested in renting a minivan. He told my husband that the van is available and ready for pickup anytime. However, by 1:03pm I got a called from Evette kept asking if I had another reservation under a guy name because we had the same last name. Long story short once they figured out that we are together, by 1:09am she called to my husband's phone and left a message that she spoke to me and will cancel my husband reservation as well. When I called back to confront them, they couldn't get their story straight. I had all the proof, yet they can't even apologize! It's just so messed up that a big company like Enterprise trained their managers to scam people like that!! Why Enterprise have a deal with Costco if they won't honor the deal. They would cancel customers reservations to give to full price new customers!! We were even willing to pay full price so we can take a trip with our kids. We will definitely stay away from Enterprise from now on.
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February 2024 by Keisha
Customer service was excellent
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February 2024 by Christina J.
Terrible customer service, won't help and very rude, they gave my car away and would not help find me a new one to rent or in the area and this is the second time this has happened, never going to enterprise again
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February 2024 by Serg
Great customer service!
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January 2024 by Janet Gomez
Great customer service.
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January 2024 by Lani Pioh
Good service
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January 2024 by Vipin A.
Avoid Salley if you are at this location. She is abdolute horrible person to deal with. Enterprise - please pay attention, this emplpyee is just mishandling customers and should be monitored for her customer handling.
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January 2024 by DeeDee R.
The sweetest staff at this location. Danielle especially has such a beautiful smile and warm energy. Thank you all for all you do.
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January 2024 by Erika Hernandez
Very good service. The two people who assisted me when I picked up the vehicle and when I delivered were kind. I recommend them ??
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January 2024 by P.R. Stokes
Excellent directions. Very accurate traffic conditions
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January 2024 by Desiree Garcia
Will is the rep who assisted me with my rental. My car went to the collision center to be repaired. However, there was a 4 week waiting period. Will assured me that my insurance had booked a reservation and my rental would be ready when I needed it.
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January 2024 by Tim Jones
No line. Reservation was in order.
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December 2023 by Rene H.
We had a great experience at Enterprise..more with our representative Will...he went above and beyond..this guy put us first big time we had 10 minutes before closing and Will stayed for us and got everything figured out for me and my wife..I always say buisness is made by it's representatives and Will definitely represented thanks bro you make that place especially cause my lady forgot her license the first time we had to come back thank you for being understanding and kind bro!!!!
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December 2023 by Sharyl H.
Poor service! Reserved a vehicle 3 weeks ahead of when I needed it. Waited 30 min after check in before they told me they were waiting for it to get back service and it was something I had not reserved! Waited another hr. For them to get another vehicle that was close to what had reserved. What a cluster _____!
