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March 2024 by Brandon Higuchi
An amazing location to ship your packages. Emma, who was the nice lady helping me out, walked me through mailing my international documents (Yes they do International service here) with the greatest of ease. If I ever need to ship more in the future, I know where to go! :)
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February 2024 by quanqing zhang
Extremely unprofessional, they don't want to help customers, they just try their best to dissuade customers.
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October 2023 by Todd McClain
The staff is always attentive and takes care of any needs.
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August 2023 by Jojo Jojo
Good service, and waiting time was very little
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May 2023 by Daniel Olivas
Maria was not pleasant to deal with today, from start to finish the interaction with her was poor from a customer service point. Very condescending with her responses, did not smile and did not say hi or by when I interacted with both! If it wasn’t for the buyer choosing the cheapest location (FedEx) over USPS or UPS I would have walked out. Moving forward if money is coming out of my own pocket it won’t be going to any FedEx locations because of this one employee. I will gladly spend $11 more dollars to ship at the UPS next door. Don’t waste your hard earned money here, the manager values his customers and he greets you as you walk in but when you get to that counter you can tell it’s not transparent in there.
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May 2023 by Dr. Carol E.
I had a bit of an emergency! And everyone was so wonderful and helpful! Expert and kind service. Christina was the young lady that helped me, and she was so patient and helpful. We need more people like her and the rest of the FedEx staff in the service industry.
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April 2023 by Bill Pineapple
seevice was ok, but didn’t ask for packaging fee
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February 2023 by K B
My husband and I were running errands tonight and visited another brand shipping store. They were were not pleasant. I was expecting a similar atmosphere when visiting FedEx just because they have to work with people and encounter different issues daily. However, that was not the case. I could see from the car the representative was smiling while working with another customer. When entering the building he greeted us with a friendly tone and helped us. He was pleasant the entire time even when I was fumbling to get the QR code. He not only was friendly but seemed to be enjoying his job. After talking to him a little further I learned he was the new store manager at that location. This left a great impression with me and if I have choice of what mail carrier service to use in the future I will definitely come back to this location and ship through FedEx because of what a positive attitude Tony had interacting with us. (He was also very quick which was great since we had more errands to run.)
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February 2023 by Stephanie W.
Giving a one star review since Maria was just really rude. Really bad customer service overall. Idk if she was in a bad mood or what.I felt uncomfortable just being there because I could feel that she didn't want to help me. So I felt rushed and if I was bothering her. I only went in to ship something. Less than 5 min. With that being said, I hope you hire people who will be friendlier and know how to be around customers. Not coming back here. UPS store is in this same shopping center.
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January 2023 by Rumi V.
After New Year when everyone is super tired, Tuesday mid morning, Maria at the Riverside Magnolia location was absolutely amazing! She greeted me with a smile, she represented the brand and offered other services. Maria you rock!
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September 2022 by Hari Amogh Murugan
This the PLACE! I go here for all my mailing needs. The staffs are very friendly and polite. They go above and beyond to help you.
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August 2022 by Christy Jo
I went in for 75 prints of a memorial card and a 20 x 24 foam print of a photo for my mother's funeral. I had researched prices online and expected around $200. They tried to charge me $388. I took my business to vision copy and print on university. The owner is exceptionally nice, professional and did everything I needed for less than 1/3rd of the price of this place. everything turned out amazing. DON'T GO HERE!!! GO TO VISION COPY AND PRINT!!!
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June 2022 by Edward R.
Such horrible service, came in to renew my passport and staff was not familiar with the process. One staff claims they are not trained in renewing passports. Not sure how that can be if that is a service they provide. Staff was not helpful in anyway.
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May 2022 by Ruben J.
I walked in to this establishment at 5:55pm on Sunday I needed some documents printed up would have took less than that but the gentleman says if I can't do it on time I'll have to leave cause they lock the doors at 6:00 pm I asked him if he would give me a couple of minutes and he said no I thought that was rude and not professional because of that I now couldn't get the documents printed up and the personal trouble this employee caused me has affected my personal well being 5/15/22 5:55pm please to whom it may concern prevent this from happing to other customers need to hire better employees he just wanted to go home he obviously don't care about the business that employed him poor customer service
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May 2022 by Den B.
Great self service with counter guidance. Other person there didn't really understand the computer for automatic printing; the female helper was very kind, slow and carefully explained it. I love seeing kindness.
