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February 2024 by Albert Herrera
The staff was very professional and respectful. Took care of my truck in a fast and timely manner.I highly recommend this location
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February 2024 by Steve L.
Firestone in CC on Ramon managed by Jeff is absolutely the Best. I've been going there for Seven years now from Palm Desert. Won't take my car or my wife's car anywhere else for service or tires .... A Big Thank You to Jeff... All the Best....
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January 2024 by arturo nunez
Overpriced oil changes and staff looks like they hate their jobs cause they act like it too ?
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January 2024 by Clint Bradford
Pete and his crew have always treated my wife and I with respect, and take great care of our vehicles.
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January 2024 by K N.
Terrible service. It took them 8 hours to complete an oil change and tire rotation! This location needs a whole new staff change. All the workers were just standing around looking confused. I have been a customer with them for years and attempted to give them one more try but unfortunately moving forward, I will never come back to Firestone.
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January 2024 by Owen Wolf
Pete and Kyle were prompt and professional, and the Firestone team did a great job getting me back in the road.
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December 2023 by Bryan Guzman
Welcoming atmosphere very helpful and fast ensuring services.
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December 2023 by Sandra Thompson
Nice lobby to wait in. Restrooms. Friendly staff.
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December 2023 by Sean Rafferty
Con-artists! Came in on a Friday, th3 time to repair a nail in a tire was too long for me (not the reason for my review) the representative told me the tire was repairable so I set up an appointment on Monday. I came in for my appointment and after waiting for 1.5 hrs for a tire repair I was told they would not repair the tire due to "borderline tread depth" I explained the team member on Friday inspected the tire and said it was repairable . The lack of training is ridiculous. They wasted my time and tried to con me into buying all new tires. Took the car to another name brand shop and they repaired the tire with no issues! The tread was "not anywhere near borderline" according to the other name brand tire shop.
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November 2023 by Sean R.
Con-artists! Came in on a Friday, time to repair a nail in a tire was too long for me (not the reason for my review) the representative told me the tire was repairable so I set up an appointment on Monday. I came in for my appointment and after waiting for 1.5 hrs for a tire repair I was told they would not repair the tire due to "borderline tread depth" I explained the team member on Friday inspected the tire and said it was repairable . The lack of training is ridiculous. They wasted my time and tried to con me into buying all new tires. Took the car to another name brand shop and they repaired the tire with no issues!
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November 2023 by Raylene A.
This is my local firestone and I have been coming here for my cars needs. Oil changes, new tires, coolant flush exc. and I never wrote a review but Kyle has always helped me one and he goes above and beyond! Every time I have gone in, it has always been great customer service (from all of the staff), honesty, kindness and professionalism. I will continue to come her for all of my cars needs.
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November 2023 by Cheryl Young
Beware of this location of Firestone. I took vehicle for an oil change, tire rotation and alignment. My final invoice showed they didn't even do the alignment. Then afterwards, the vehicle started leaking on my driveway. They are always messing with things other than what it is there for. I had this happen years ago and I quit going there. I had been a Firestone customer since the mid 80's. Thought I could maybe get them to be honest and just do the oil change, so tried them again and it happened again. Not leaking anything, took it there for oil change and afterwards it's leaking all over my driveway. Come to find out they did a complete vehicle inspection without my authorization. Told me Ineed tires when I have plenty of tread, plus one tire still has the knobby things on the side.Plus, the manager Pete was rude. He made rude comments as he walked from the counter to the shop, In front of myself, my grown daughter and another customer.Ridiculous! I will neverbe back with my 4 vehicles!!!!Les Schwab is much more professional!!!
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October 2023 by August C.
Sorry Firestone but I'd hire some guys that don't run customers off. Came in for a simple oil and fuel filter change. Was quoted aprox $200 for the oil change and $600+ for the fuel filters. Mind you it would have been more when I paid. Declined, went outside and looked this place up and on yelp and wish I looked it up before I even called. Almost double what J!ffy charged. First he told me to bring the truck in so they could figure out what filters were needed. Once I got there he told me they would start with the oil change and see if they could get the filters. You are gonna see??? Then tell me the total like I'm trapped? Not thanks. How about you find the filters real quick and then tell me the total. Nope. Guy just looked at me as confused as I looked at him. Once he told me the fuel filters usually run $600 plus I said no thanks and left. Pretty sad. Corporate really needs to look at the way this Firestone is being ran into the ground. It's bad enough it's in an empty shopping center and looks completely ran down. All in all. Bad customer service, crazy expensive, and I won't ever be coming back. This was a shame them. They won't get the chance for a shame on me.
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October 2023 by Chrissy Mayne
Great prices with total transparency with the maintenance being done on my vehicle. I'd recommend this place to anybody looking for quality work at a decent price.
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August 2023 by Chris H.
Not shocked at the reviews I have gone in there several times only to be met with indifference and attitude. I needed 2 rear tires I have quoted on their website and they run $300-$315 a tire just about everywhere including the dealer! Their quote $550 a tire ..... I didn't even bother to debate with them. I live less than a mile from them but went to Americas Tire where I usually go and well...they had the tires and No attitude!
