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March 2024 by The S.
Arely is the best employee and is super helpful. She helped me out several times finding stuff I wanted !
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March 2024 by Tanesha T.
Change the hours, many customers are waiting for the store to open well past 10am. Unless the store does in fact open at 10am and the employees are just not opening the door. One woman (shorter stature, curly hair) told the people after me that they don't open until the mall opens. Thats not what the online hours say.
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February 2024 by PonnY_SkuM rc
Very nicely kept , everyone is nice and the vibes are chill ?
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January 2024 by Jasmine Shuey
Dirty fitting rooms- makes me wanna throw my socks away after stepping in there to try clothes on. Mediocre customer service at best. Don’t price match their website for whatever reason & no student discount in store. Low quality clothes that have tears & strings loose- have to sift through the selection to find non-damaged items (if you’re lucky the merchandise will be in the same place with the others).
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January 2024 by EDDIE SILVERS
Great place
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January 2024 by Paula D.
I placed an order online on 12/5/23. Ordered as a Christmas gift. They said it was delivered 12/7/23 at 2:15pm. I never received the item. The delivery service took a picture as "proof" it was delivered but it was a blacked out picture. I called customer service on the 8th. I explain the situation and told them I have proof that I didn't receive anything because I have cameras around my house. There was no "delivery" made. They said they would "investigate" and get back to me. I waited and nothing. I called back on the 27th. They had no answers for me. Said that I had to put in another request for them to "investigate". I waited and called back on 1/15/24. They said the case is closed and there is nothing they can do for me. They only thing I can do now is call the bank. They didn't send my item.They wasted my time. And now I have to deal with the bank to try to get my money back! This is NOT how you should treat your customers!! I use to love Forever 21 and shop there all the time but no more.
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December 2023 by Daniel W.
My daughter absolutely loves forever 21 and has been begging me to take her shopping here so I saved up for this 40% off sale. I showed up at the time of opening and the entire staff was so kind and helpful especially Jasmine Clemens, i asked a lot of questions and she was so helpful, polite and patient with me. She even offered me more bags after I filled one up. Thank you so much!! It was so nice saving so much money! I got $501 worth of clothes and I only spent $333. I will definitely be back!!! I love seeing my daughter smiling wearing such nice clothes!!!!!
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November 2023 by Amber S.
Horrible customer service. My father was in a wheelchair chair and they treated him disrespectfully refused to help us and were very rude. Never coming back and if you have any disabilities I strongly recommend you going to a more accommodating store. If I could give zero stars I would.
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November 2023 by fernando mogollan
Bad service and not friendly person
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October 2023 by Lily G.
Update your hours. Stop lying to customers about being open at 10am when your doors are still locked
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July 2023 by Peggy Streeter
In my attempt to beat the 106° temperature and arriving at this establishment at 10:15 a.m. the escalator was not working to go upstairs for the plus size women and all of the doors were locked except for the front door. Needless to say they lost quite a bit of money because I was prepared to spend $500 or more.
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July 2023 by JOHN ZHU
Forever 21 is worst company in US! Be Careful for their online shop, So much tricky on that, Final sale is not for return! But at the time of purchase , You not find this kind of policy!
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July 2023 by Lewis M.
Ok malls are slowly dying and it doesn't help its Saturday passed 10 and the gates to access the mall are still closed. Its 10:44am and I cant even walk Forever 21 without stumbling across the cleaning person still mopping the floors in the store. Its summer, it's Saturday, its 4th of July weekend, and this place along with the mall should be open by 9:00am. Instead, its empty and slow as if it where the middle of the week. Get things open for business and Clean the floors and the store over night or at very early morning. Not towards the middle of the day.
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March 2023 by Melissa J
I use to shop at this location all the time when I was younger, it was affordable and they had a lot more of a selection. I moved away for about 6 years but recently moved back. I came here and I was disappointed. The selection isn’t the same. They’re out of a lot of sizes. And it seems more expensive now. I purchased 3 small things and it cost $55. I don’t mind spending that much on clothing but the quality isn’t even that great for the price.
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March 2023 by Oliver Maldonado
My wife and daughter’s always find something that they like even when it’s the same day party or what ever
