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February 2024 by Cynthia Pena
Would love to shout out Tiffany! her customer service is truly amazing, she was geniune and very helpful. Not only did she make our day but we left feeling like we also made a new friend will def come back to get more cute gifts and accessories.
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June 2023 by Destiny Garcia
Today 6/6/2023 around 4:15 I walked in casually looking into the store. I looked at the bridal section and then proceeded to the dresses. I found the cutest elopement dress I had been searching for. I saw other customers in a dressing room and was so excited I didn’t notice the dressing room open in front of me. The worker then held my dress as I politely asked if I could try it on. I understand it was obvious there was an open dressing room but she looked at me dumbfounded with attitude like “really?” As she put the dress in the room. I understand it was an annoying I did that but there was no professionalism for the situation. I contemplated getting the dress but was unsure. I wanted to ask questions about it but felt uncomfortable to do so due to the irritable attitude I got from her. I chose put the dress back and started to walk out of the store. I then politely told the lady thank you as I walked out. The lady then went “mhmm have a nice day” with a hostile tone staring me up and down. I am unsure if she thought I was going to shoplift or was just having a bad day but I was left feeling like I was not welcomed there. I am also saddened because I looked online as a second hope to buy the dress and don’t see the dress that was in the store. As a person who has worked customer service I understand there are harder days to maintain a level of transparent professionalism. I am just saddened it happened to me with her today.
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May 2023 by Matthew Juttner
I went to Francesca’s in search of a birthday gift for my girlfriend who is super hard to shop for. Angie at Francesca’s not only helped me pick out two awesome rompers but she hit my girlfriends style right on the nail. Will most definitely come back, Angie’s awesome!!
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May 2023 by Angelia S.
I visited this store for first time yesterday. It was also my 12 yr old daughters first time picking out a dress for a special occasion " 6th Graduation ". We drove from Anaheim CA, to Riverside based on good reviews. When we entered the store we were approached by a young lady named Tiffany who offered to start a dressing room for us. She asked my daughter who is very shy a few questions about her style and brought her 3 dresses. The employee went off to help another customer and so I began selecting other dress options for my daughter to try on. I'm not sure if the employee was offended by this or the fact that I stepped into the dressing room a few times to assist my daughter with zipping the dresses up, but her demeanor quickly changed. She began ignoring me when I asked for smaller sizes , she at one point snatched a few dresses out of my hand while I attempted to put them back on the rack , She rushed pass me almost knocking me into clothing racks, she really made us feel so uncomfortable that we just decided to leave. On our way out we overhead Tiffany being rude with another customer, she acted as if she were the store owner. Normally i would have asked to speak to a Manager but I didn't want to ruin the day for my daughter. This review is based on Sales girls attitude not the store it's self which have very unique and beautiful dresses. I will try another location and hopefully they have better customer service.
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March 2023 by Raqueline R.
Normally, I don't write reviews unless I need to, but the employees were very rude with their return services. I believe it was the manager who was giving me a hard time about a return. Store is cute, but definitely overpriced.
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October 2022 by Star Fox
Came in had to look through the whole store to find what i was looking for while the 2 workers talked to themselves. Then after i found the dress and am speaking to my girl about things. They finish their conversations and rudely disrupt us to offer help and tell us about the sales.Customer service rude af. It was like an add at an obvious wrong point. There wasn't even a welcome in so it was silence till they disrupted a good conversation 8 minutes in
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August 2022 by Donna B.
Shopping at the mall yesterday with my twin 12-year-old grandchildren for back to school and my granddaughter found a couple of pieces of the little jewelry that she liked and Caroline was absolutely amazing! She gave them a couple of lessons on how to price check the different stores that sell the same items on the type of shoes that my grandson was looking for she was extremely helpful and absolutely lovely young lady!
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April 2022 by anita gutierrez
Very cute very chic love it
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February 2022 by Eric N E.
ToniMarie was very friendly at the purchase but extremely rude when I returned something. I don't know why she had an attitude. The shoes didn't fit me, why would I keep them.
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August 2021 by Joy
Very professional. Clothes so different and unique.
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July 2021 by Rebecca B.
Came in today to try on a few occasion dresses. I always find what I'm looking for here. The staff is always smiling and friendly too, however today Caroline was beyond amazing! I was shopping with my toddler, and she had a full blown melt down. Caroline put a Disney frozen song on for her from her phone and sang to her. You just don't see this type of customer service these days. Caroline you are a gem!
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June 2021 by Hunter Orozco
cute store with cute little gifts
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May 2021 by J Rod
Very professional. Clothes so different and unique.
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November 2020 by Jenna F.
If you are ever feeling down about yourself, go to this Francesca's and you will come out feeling like a new person! Emily and Caroline were two of the best customer service workers I have ever encountered, truly. I came in feeling nervous and overwhelmed because I am not a stylish person in the least, and these two were so helpful and uplifting in every way. They helped me pick out different outfits and told me what other outfits I could make with the clothes I had at home, they truly went above and beyond. They gave me some of the nicest compliments and helped me regain my self confidence in the short time that I was shopping there, I left the store smiling cheek to cheek because of them! I hope they read this and know how appreciated they are for being beautiful human beings! Highlight of my 2020 for sure!!
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October 2020 by Ashley G.
Caroline and her staff went out of their way to find me an amazing outfit and had such great costumer service! They really went above and beyond to make me feel comfortable and confident. I'll be coming back again, would highly recommend.
