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October 2019 by Ralph Lynette C.
I am shocked that they didnt want to add my social security number. They wasted my time here. they didnt want to tell me the price of the vehicle over the phone. When they finally told me the price of the car they wanted $20,??? For a car kbb valued at $11,500! So, for 4.5 years about $500/month (under $500) we would end up paying about $27,000!! For a car valued at $11,500. The choice is yours to make. Just staying my experience.
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August 2019 by Pancho G.
They waste people's time while they blow up your phone with text messages and calls. We drove two hours to see a truck that ended up not being there when we got there. Their employee told us that it had just been taken away that morning, which the woman blowing me up could've told me. Tiny selection of cars too. Good luck if you deal with them.
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August 2019 by Christina G.
I went to look at cars and there was one I like the guy said they haven't washed it yet, but they will do after. So he started with the paper working asking me questions, questions know auto place has ever ask how many kids I have, why should they car, made me felt uncomfortable, but before all this my husband went on a test drive with him, he also liked the car. But when they came back that's when my husband seen I felt uncomfortable cause of the questions so he tap my foot and he told the guy where gonna look at the car again, so my husband notice on the passenger side the piece of the car on the door was glued on cause it was still wet, but the glue these guys used was not glue for car. I also told my husband as soon as we step out of the office why would he ask how many kids, he was weird about that, my husband told me you know while we were driving he was telling me that he didn't have any paper to be in U.S that he barely came from el Salvador couple months ago. Now that gave me the creeps more. With all this human trafficking and wanting to know how many kids I have.. Never again will I go there, nor recommend this place.
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July 2019 by Krystal A.
My car was totaled in a rear ended accident and because the other person was drunk his insurance didn't want to take responsibility. So after 3 months of paying for a rental myself. I heard of Ganas from my grandmother. So we went in and Yonatan got me into a Infiniti Q50! My dream car. The process was smooth and with such effort. The hardest part was choosing a car.
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July 2019 by Nicole A.
Not a fan. Came to test drive a vehicle and they failed to tell me that they had sold it the day previously. Not only that but they don't tell you prices on the website or over the phone nor do they tell you they are finance only. I drove all the way to their location only to hear them say "does it have to be that color?"
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February 2019 by Cynthia G.
Make sure u check everything because they will tell u car has features tht it does not and then tell u it's ur fault for not checking. Their cars are over priced and even if u have bad credit I would recommend tht u look somewhere else before signing with this dealer and make sure u BUY the option to reserve ur right to give back the car if u r unsatisfied because apparently with this dealer tht is something u should have to pay extra for. I would not recommend this dealer they didn't even clean my car for me and they only give me $10 of gas so be prepared to have to fill up urself the next day. I had a bad experience here and even the manager was unhelpful and quick to turn me away.
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September 2018 by John S.
I leased a vehicle with Ganas in March of 2018. I had paper plates so I waited on the tags and I just received them Tuesday September 11. That's 6months after I leased the vehicle. I contacted them numerous times about the tags but they claimed it was the DMV. I was pulled over and given a ticket for an incomplete registration. I called Ganas and informed them I had gotten a ticket for the registration that they were supposed to have taken care of but the idiot I was speaking too wanted to know if I was going to make my monthly payment WTF I explained the situation that I had to go to court on Monday for something that was on them. I take the day off work Monday go to court with no tags so they tell me when the tags do come in to come back. So on Tuesday I receive the tags and I look at what took so long for me to receive them and guess what??? Ganas never paid for the tags until I was pulled over and let them know. I take off of work Wednesday to return back to court to show them the tags. So a person from Texas (HomeOffice) calls and asks when will I be making my lease payment WTF I tell her the situation that I was not using the vehicle after being pulled over due to the risk of them towing it and me missing work for the lack of professionalism on their side she apologizes and tells me they will give me deferments on my past payment and my next payment will be September 25 so she sends over a contract she asked me to sign and send back I did and today they repoed the vehicle WTF!!!! Somebody send me a lawyer It's Tuesday the 25th and for some reason my phone number seems blocked
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August 2018 by Mike S.
True story right here....When I had trouble with my Ram truck, I panicked and didn't know where to turn. I did a Google search and came across Ganas Auto in Riverside. I looked at all the cars online, and sent a message to them via Facebook. Within minutes, I got a reply back with an invitation to call the dealership with my questions, and was able to set up a time for a face to face visit. When I arrived, I was greeted warmly by Erick Almaguer. He asked me about my situation, which I nervously told him about and how I needed to get a vehicle soon. He asked me a few simple questions and was able to get me financed in under a hour. YES! Under a hour! I found a vehicle I liked, and with the help of Allan Villalobos, he was able to get that car from another dealership to me the SAME DAY! When It came time to test drive the truck, Eric was more than kind. There was no set route that was predetermined. Eric just said "wherever you want." when I asked about the route to take. I cannot explain how happy I am with my experience at this dealership. They truly put the customer first and are willing to go that extra mile to get you the rate and payment you are looking for. Thanks again to Erick and Allan! You guys are the best!! I have purchased several cars from brand name dealerships, and this place far surpassed my expectations! You will not be disappointed if you give these guys your business.
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March 2018 by Daniel D.
This is one of the worst places I have ever gone to rude customer service the guy helping me out I think his name was Mario I don't think I've ever met someone with such a bad attitude
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March 2018 by Charles E.
If your looking for a great deal on a car. Come see Mario at ganas auto. He's very friendly and knowledgeable. Treats you like family. Highly recommend
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March 2018 by Noreen M.
This place is amazing great staff and cars if you come ask for Mario Arevalo so friendly and helpful just a great experience they don't treat you any different cause of your credit they make you feel welcome
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February 2018 by Ty S.
Jasmine was AMAZING! She listened to our needs, even came in on her day off to finish the sale. Super easy process! They have a great selection of cars to meet any budget
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November 2017 by Martha R.
SHADY SHADY SHADY!!! Payments are ever 2 weeks for a RIDICULOUS AMOUNT!!! I purchased my vehicle Feb 2016, every time I have an issue, NO ONE EVER answers, when I finally receive a call back every single person is rude, obnoxious & belligerent, they treat you as if you are lower than scum. I missed 2 payments and I had a hand written in sharpie envelope with all my person information inside and it just stuck on my house door for anyone one to come and my steal information. They over priced my car to 27,000 twice of blue book value. When I got my vehicle I specifically told them my pay dates and when I can pay my car and they said yes to everything and after everything was set and done they said oh no we never said that. I was threaten and harassed by every single employee from this shady business. DO NOT DO BUSINESS WITH THEM!!! GO ELSEWHERE TO GET A CAR!!!
