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October 2023 by Griselda Garcia
My bangs will never grow out the same thanks to Sabrina. She made them unsymmetrical.
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September 2023 by Marissa Liley
If it weren't for Princess taking over for the incompetent lady I had first this would be a 1 star review. Went in for a blow out and flat iron. Woman was very careless, yanked on my hair multiple times and did not use a brush to get knots out. I did give her a warning initially that my hair knots fast due to the curl. She gave it one initial brush out then sectioned it off. As she's pulling down the sections she's not rebrushing the new tangles out and damn near refused to use a brush when she found one. She had a comb attachment on the hair dryer and just figured if she yanked hard enough that would suffice. On several occasions she was so haphazardly blow drying that she put the comb in a sectioned off area and tried running it down into the remaining area... causing more pulling of my hair. The final straw was when she burned me with the flat iron FOR THE THIRD TIME. I asked for a manager and she tried to argue with me that she didn't burn me. I've had my hair straightened PLENTY of times to know the difference between steam heat and tool to skin heat. Princess took over and went through all sections done by the inept woman. She also found areas that were not even fully dry yet and had to go back over those with the blow dryer. I can only HOPE that the areas the first girl flat ironed WERE ACTUALLY DRY. Princess did a great job but after sitting in the chair for 3 hours (about double the time it should have taken) and the terrible first stylist I was not offered ANY kind of discount. Hard fail on the customer service there. Would only go here again if I could get an appointment with Princess otherwise it's a HARD PASS.
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May 2023 by Marisol Ramos
Service is ok, prices are reasonable.
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October 2022 by Casey H.
I was so shocked I haven't tried clothes on here in quite a while. I've been coming to the store for 25 years. The dressing room smelled like urine , The odors were so strong like rotten carpet and urine carpet. I looked into some of the stalls and oh my gosh,They were ( disgusting ,dirty )the carpet had glitter and dirt and debris embedded in in Sad they let the store go to the dressing looked like it was 30 years old. They're going to start charging a RETURN FEE most department stores $$$ so I suggest trying everything on.but I will Not try anything here on again most of the clothing I bought here I know what size I wear. unless they did a complete makeover. It is a health risk going into their dressing room. JC pennies you need to clean up your Store. Totally understaffed I've never seen anything so uncontrolled. Employees they're sweet and nice and kind And seem very busy. Get your cleaning crew and redo the store it's disgusting. This is way out of control. Shame on you JC pennies.
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October 2022 by Sm M.
Nice JCP! It's pretty big and has a good selection in all the departments. As always, JCP has good prices.
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August 2022 by Cristina Anderson
Lady did good on my hair but missed the hairs on the back.
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August 2022 by Britney M.
Woooohoooo JCPenny! I used to love shopping here. So every year for Black Friday, my family and I would run around and be the "crazy people" out all night/ over 24 hours, just shopping til we dropping lol It was so much fun! And JCPenny was on our list for the mall. They just have such greats deals for black Friday. We would get random things, appliances, clothes, puffer jackets, shoes. JCPenny has so much to offer consumers. They have pretty good deals aside from black Friday, but that is the time that I go the most. During the holidays, this is one of the best places to go for gifts. This department store is pretty big also. Lots of opportunity to find amazing deals! yayyyyy! Gotta love saving money while you are spending money lol
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August 2022 by Joe F.
Fantastic experience. Dr Brock was knowledgable, professional and considerate. His staff smiled and knew their jobs. Will be back And recommend. Large assortment of frames and price competitive. Location Is at the Tyler Galleria and near major shopping.
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July 2022 by angela avila
Princess is an amazing hairstylist she went beyond of making my visit right knowing that I’m going thru hard times she made me feel beautiful again thank you princess I will most definitely come back to her. She definitely knows what she’s doing and she’s so passionate about her job and clients ?Services: Hair coloring
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May 2022 by Narda R.
JC Penny Optical at Riverside Galleria, Professional staff and Dr. Bock is nice and does a thorough examination. The prices are affordable and many glasses to pick from. I highly recommend JC Penney Optical in Riverside Galleria
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May 2022 by ginko lueder
Tracy was great!
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May 2022 by Bryajah P.
This review is for their jewelry department! I'm usually not one to complain, but if you value your personal time, do not shop from their jewelry department. I was trying to get some earrings for a family member and I picked out a pair that I really loved and waited for over 20 minutes just for the worker to tell me he couldn't sell them to me cause they didn't have a label. They said it would take 2-3 weeks for them to be able to get me a price and sell it to me. I don't understand why you would put a piece of jewelry on display if you can't even sell it.
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April 2022 by Juan Gonzalez
siempre a sido mi tienda favorito para vestir y muchos años
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February 2022 by Kathryn O'Neill
Very rude and unfriendly.
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February 2022 by SAMUEL STRAVA
I wanted to do my hair on Friday. I couldn't, next available appointment was on Monday. I came on Monday, the girl told that my hair dresser called off and she does not have time to do balayage. Very unprofessional place, what is the point of appointments? I have wasted 3 days for nothing.Service: Hair coloring