Jenson USA is highly praised for its excellent customer service and helpful staff. Customers appreciate the support from team members like Faith, who kept them updated and followed up throughout processes such as warranty replacements and lengthy repairs. The team is known for giving good advice, helping customers find the best deals, and providing professional assistance. Many reviewers mention their positive experiences with gear advisors and customer service representatives, highlighting their kindness and responsiveness. Although some customers faced challenges with lengthy repair times, they acknowledge that Jenson’s support ultimately led to satisfactory outcomes. The company is also recognized for offering competitive prices and a wide selection of cycling gear. Overall, Jenson USA is viewed as a reliable and friendly online store that consistently delivers good service, making customers feel valued and confident in their purchases.
Very helpful person and I am extremely pleased with service. Will definitely do business with them again.
November 2024
Jenson USA is my number one online place to shop for all things cycling related. This latest experience was no exception. My gear advisor, Scott, was super helpful and got me what I needed, when I needed it.
November 2024
Darin (and the whole Jenson team) have been awesome to deal with, giving me good advice and helping me get the best deal I can
