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January 2024 by Brianna Nichols
I typically have a very good experience at this location. Everyone is always very kind and helpful. Today at checkout Angie (assistant manager) was extremely rude to me and as unhelpful as possible. I contemplate on even returning to this location. Right off the bat she was giving me attitude without any prior dialogue. I’m not sure how she got this position as manager because she seemed to not know anything about how the app works regarding rewards and online pricing, in addition to her awful customer service. Extremely disappointed with my experience today.
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December 2023 by Susie Rocha
I have been here for the last two days the lines are about the same 20+people and only one cashier they have to know this is a busy time and only have 1 cashier poor cashier I feel for her and the drama that comes with this time of year, how dare management does not know better
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November 2023 by Janet F.
Dirty. Merchandise on floors. Sparse selection. Items in ad not available. Clerk more interested in having friend take photos of himself. A total sht show!!
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October 2023 by Jade M.
I have been here a few times and both times the employees were super nice. I got immediately helped to cut some fabric and they ALWAYS have deals at Joanna's which is a plus! Both times i have been helped the employees were super sweet and chatty with me about what I was making while still maintaining a fast pace! Such a nice environment
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September 2023 by Beth K.
I needed a clerk to cut fabric. I walked the length of the store twice, looking for an employee. I considered leaving the store. I then approached two cashiers and asked them to call someone to the cutting table. One cashier said she was sorry but the check out line had gotten long. The store manager arrived at the cutting table. She immediately cut lace for a pair of women who had waited less time than I . The manager then motioned me to slide my fabric down to her instead of coming to the yardstick I waited at. She ignored the fact that a numbered ticket showed I was waiting before the other two women. The manager happened to come to the front and ring up my order. She spoke sharply when she asked for a phone number and told me a coupon didn't apply. She sounded insincere when she said have a good day.
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September 2023 by Bryan Daniel
This is a store that I recommend to my mom and brother for their jewelry! It's so much better than the store in Corona!
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August 2023 by Alex H.
Hi there this store is freakin awesome they have some good thick paper so when your drawing the ink doesn't bleed through..there service is always good,the vibe is excellent,the value is perfect...they have different sections and options on what your hobby is,I recommend this to anyone that likes to get creative!!
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August 2023 by Gage G.
The service was good, I had no issues while I was shopping, but I have a suspicion that this store may have a roach problem. After I brought my fabric home, I took all of the fabric to the laundry room and dumped it into the washing machine without checking it over because I didn't think there'd be a reason to. I washed it, then pulled it out and tossed it in the dryer and when I pulled it out again, a dead roach nymph fell into the lint trap from the cloth. I brushed it off thinking the roach was probably just living in the laundry room (it's a public laundry room and open to the outside) and I hadn't noticed it when I put the fabric inside the washing machine or dryer. However, the next day, I found a living roach nymph on the table next to the bag that I brought my fabric home in. Of course there's always a chance that my apartment is newly infested but I have never seen any roaches or any indication of roaches in my apartment until I brought that fabric home and the two roaches I saw were always in proximity to the fabric or the bag I brought the fabric home in. I can't confidently conclude that it was from the store but if you shop here I would advise you to check your fabric over before you bring it into your house, especially things like precut squares that are folded and would provide a perfect hiding space for roaches. If the store sees this, I highly recommend looking into this because a roach infestation in a fabric store sounds like an absolute nightmare. There are SO many potential hiding spots.
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July 2023 by Carmen Hernandez
The store was clean and so many wonderful options many of which were on sale which is always nice. There were friendly staff to help answer questions we had which helped speed up our shopping experience
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June 2023 by Gabriela G.
went in because i needed help with an online order . The worker at the time ( Angie , dark shoulder length hair ) had attitude when assisting me , and directed me to the wrong isle when she could've shown me exactly where the item i was looking for was , i mean after all isnt that her job ? She shouldn't treat customers like they're an inconvenience . If she's so unhappy at a customer asking for assistance she should simply look for a different job where she can actually smile .
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March 2023 by Jim How
Nice to know Joanne's has what you need
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March 2023 by N S.
Best fabric store anywhere. All employees are very nice and helpful. The selection is great with reasonable prices.
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March 2023 by Elaine H.
Since Joann closed their location in Moreno Valley several years ago, I've been shopping at the Riverside Plaza location. It is about a third of the Moreno location. It wasn't too bad until this last 12 mos. The shelves are sloppy, and empty. There is a great staff turnover with the newbies not lasting long. What's really disappointing is the fabric selection. I went yesterday to find a spring knit to make a dress for Easter. There was only FALL fabrics!!! It was like Joann dumped all the their Fall knits in an effort to get rid of them. They had kid prints but , hell, what about us adults? The really aggravating thing too was that the Fall knits were only 30% off! Limited stock throughout the store. A waste of time, really. Question: Is Joann closing this location? It seems like it. Damn shame.
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March 2023 by D I.
Not sure what happened to this store but it used to be nice. It was organized and had some really lovely staff people. Now it's trashed. Fabric laying everywhere. Nothing is sorted, many staff members are just indifferent and it takes forever to get anything cut. Management needs to reign this place in and clean it up.
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March 2023 by Courtney Bush
Great store but if they are out of a item it takes a long time to restock it...store has high employee turnover...I never see the same employees twice...super clean public bathroom is nice.
