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October 2023 by Tunwa Wongchana
Lack of professionalism, lack of training, worst customer service. It looks like it’s everyone’s first day there. There were 4 employees standing behind the counter on their phones when we entered and no other guest were inside the store. Purposely ignored us, didn’t even offer help or a hello. They never left the counter and if you wanted a size you had to go them and in the end they said they don’t offer printed receipts and kept urging for an email while laughing at us.
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August 2023 by Y Roth
Great customer service
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July 2020 by Gloria Medina
Went to return a pair for a friend and wasn’t able to return them because they had been worn. Instead of telling me nicely this employee gave me an attitude and raised her voice. Horrible customer service, go someplace else !
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January 2020 by Jason Torres
Terrible service oak west 4 stores down is way better
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December 2019 by Dina E.
Mathew A and Denise helped up pick out the perfect gift for my son this holiday, I am pleased and very appreciative on behalf of their service and kindness, they deserve a raise ! Thank you very much, this is the reason I still come to the mall !
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November 2019 by Leticia Victoriano
(Translated by Google) I find cheap shoes(Original)Encuentro zapatos baratos
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August 2019 by Angelic R.
Seriously the worst customer service I've ever encountered in retail. I bought some shoes and a spray cleaner at a journeys location in La puente a week ago and decided to return the items locally because I realized I really didn't need the shoes. They take the shoes but don't take the cleaner because it "feels lighter" compared to the others but IT WAS BRAND NEW NEVER USED. If journeys sold me a used cleaner that is not my fault it's their responsibility and it's wrong to have the customer pay for it. Worst manager yet. You need to learn to treat your customers with more respect.
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June 2019 by J L.
This review is for Tiffany and her coworker hiding in the back who should not work in retail. Don't bother trying to exchange or return cause they are unprofessional who only care in their sales and not customer service. Store was empty so there was no excuse for her stank face and attitude . Needs to fix her appearance if you don't want to work don't , it shows. Not coming back at this trashy store.
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February 2019 by mark Ontiveros
Very good shoe store with good selection from a number of top manufacturers including Doc Marten, Sperry, Birkenstock, Vans and more. Very helpful staff, quick knowledgable service
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January 2019 by Brian San Nicolas
I think i bought my skat board here i think....could of been o
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December 2018 by marie pereda
Called to have some boots placed on hold, was told that they would hold them all day till closing time, call 3 hours before closing to let them know I was on my way to pick them up and the girl said they had already sold them, wth?? NOT COOL, will never spend money there, bad customer service!
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December 2018 by mike burleson
Never been here
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July 2018 by Valerie L.
Stephanie (orange hair) was the rudest person I've ever encountered in a retail store, she was no help & ridiculously rude. never coming back.
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September 2017 by Maria Magana
Service was good. Girls were very helpful on helping us find the shoes we were looking for.
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April 2016 by Tad G
Shoe store. Interesting selection, helpful if somewhat overbearing staff
