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January 2024 by Amy G.
This store rarely answers the phone and you get sent to voicemail even if you call right when they open. I have left several messages and spoke to an associate who told me they would call me back and she never did. I was trying to avoid a commute if the store didn't have my size but I guess I will have to go in because they won't return my call. Not very good business people.
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January 2024 by K S.
I was going to give a great review of my 1st experience in this Riverside store, but instead in ended in a horrible experience. I got a nice sales person (although her card says "fit expert"). She was absolutely NOT a fit expert, but rather a smooth salesperson. She took me to the foot machine to see where my feet strike heavy. I already told her I have plantar fasciitis, I have had for over 30 years. I told her I usually buy expensive shoes and not cheap ones for this very reason. I told her my co workers are all raving about the Hoka, but I needed all black. She had none on the shelf. She next measured both feet and she said "you're a 7" One was just at 7 and the other just under, which is correct. I wear between a 6.5 and a 7. She goes in the back and comes out and I try the Hoka's she brings. She also put inserts in them, which I told her I wasn't interested in. She persisted and said I need them. The shoes didn't feel quite perfect, but figured I wasn't used to the orthopedic shoe style. She told me to wear some recovery sandals around the store while she was finding my size. I told her they were too big. She said "oh, I have your size in a different color" and she brought me a light blue pair. They felt big too, but she said they were smaller. I didn't look at the sizes she was giving me because she just fitted me, is "an expert" and she said I was a "7". I told her I would take them both, but not the inserts. She charged my CC over $215 and I told her I was happy to finally have some shoes to wear around my big yard, hard floors in my house and the Hokas for work the next day. I went home after grocery shopping and thought I would wear my new recovery sandals around the kitchen. They seemed really big? THEY WERE, THEY WERE A SIZE 8. I was pissed that I had to go all the way back to exchange them. I went to reach in the bag for the receipt and happened to see the Hoka shoes were a 7.5. Now I start to think, she didn't have my size in either shoes, so instead of saying "oh I'm sorry we don't have a size 7, she would just throw in a size 7.5 and an 8 and try and sell me an $80 additional insert, so I wouldn't notice. NEVER ONCE DID SHE SAY "I am sorry we don't have your size" with the recovery sandal or Hoka shoe. I grabbed the bag with both shoes and ABSOLUTELY KNEW that when I arrived back to the store only 3 hours later, they wouldn't have a size 7 in either shoe. After arriving to the store, I got a different lady. I told her I was sold the wrong size. She asked if I wanted to exchange them? I said yes, I need a 7 in both shoes. I watched her look through every pair of recovery sandals several times. I knew it....no size 7. Then the lady that helped me earlier came out from the back and didn't seem surprised at all that I was back so quickly. I told her she sold me the wrong sizes. She said "oh...we got up a size if you get inserts". Nice try.....I told her "no...you just sold me the next size up, because you didn't have my size". She said "I would NEVER DO THAT". Oh really...you just did. I asked her to check the computer for that shoe in a size 7. She said the seal beach store had one pair. She didn't offer to get them sent to the Riverside store. I asked for a refund on both shoes. She was making no effort on her part to accommodate my needs. I will order them elsewhere and have them shipped to me. I know the sales girls name, but prefer not mention it because my guess she is told to use "high pressure sales tactics" to sell anything she can by the owner. If not, then the owner should know of my experience at this store! Maybe she gets a commission on her sales, either way, I'm highly disappointed after being so excited for some shoes to help with my heel pain. BEWARE OF THE SALES TATICS AT THIS STORE!!!!! These are orthopedic shoes, they need to fit you properly!!!!! So just because their sales card says they are a "FIT EX
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December 2023 by Lisa G.
Angel & Annette were amazing! I left the store with some new brooks, feeling confident that my feet were properly supported. 10/10 recommend this store and the staff!
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October 2023 by Eric T.
Thank you so much Eddy Sandoval. I bought 3 pairs of shoes and some flip flops. Eddy was so nice and he really has excellent customer service. I would recommend who ever gets Eddy. He gave me a lot of information about the shoes. Thank you so much you are awesome
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October 2023 by Ale
Ash was such an amazing help with ensuring I got the running shoes that best fit my feet. She was patient, knowledgeable and very outgoing. I will definitely be coming back to lucky feet for more shoes in the future!
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October 2023 by Angela Vega
It was our very first time here shopping for the correct shoe for my husband and I. Ash gave us great customer service. She guided us through the whole process. We walked out with 6 pairs of shoes! We will definitely be back for more.
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October 2023 by Carmen Morales
Great experience shopping for shoes to support feet with plantar fasciitis. Both, my teenage son and I were able to get a foot reading to find the shoes we need. Ash was very knowledgeable and helpful. I really appreciate your patience, today!
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October 2023 by Bernardino Sanchez
My husband and I came in today and was helped by Ash. She was very helpful and kind. Her friendly personality made us feel comfortable enough to take our shoes off ahahaha. Was very thorough on explaining to us the differences in the shoes and soles. Will be back for more Hokas:)
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September 2023 by Keanna Z
Jasen was awesome and so helpful today with my family and I. He did a great job at picking different styles for us and listened to us when something felt uncomfortable. He would then use that information to find a different style of shoe we ended up loving. He was patient and kind and attentive, even when the store got busy. I will definitely be back for more shoes in the future. Lucky feet ? is now my go-to shoe store.
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September 2023 by Sheila Zakikhani
Ash was incredibly helpful! I learned so much about my feet and what supports I should be looking for in a shoe to better support my feet, knees, and back. I greatly appreciated her knowledge and her upbeat personality. When I was having a hard time deciding between shoes, I would go with her recommendation because she had solid reasoning behind her choice that were based on my foot support needs. I will definitely be coming back and recommending this place to friends and family.
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September 2023 by Conal Yin
Ash made picking the right shoes super easy. She is not only helpful but super knowledgeable in getting the proper fitment for shoes. My wife and I had back and foot pain and didn’t realize it was the wrong type of shoes we were wearing. With Ash’s recommendation we felt an instant relief and couldn’t be happier. Looks like we have a proper shoe dealer! Thanks again Ash
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September 2023 by D C.
I purchased a pair of shoes with a 30 day return policy.The sales clerk recommended a protective sealing on the shoes for $7.00 . I asked if this would "null and void" the return policy and assured it would not. Upon returning the shoes, I was refunded the price of the shoes...but not the $7.00 protective sealing fee. I was told that even thought the shoes are the refundable...this coating is not! ** This should have been explained better by the sales clerk.** I would have made sure I was keeping the shoe before I paid for this service.
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August 2023 by Sunny F.
Have you ever had such an awesome experience buying shoes that you think about it every time you tie your laces? I have! Almost every morning I put on the worlds most comfortable shoe and remember the first time putting them on. I have such gratitude for Ashlyn. She helped me find the shoe I never even knew I needed, changing my life for the better. A few months ago I finally looked into getting some new shoes for work as I regularly have 13 hour shifts, all on my feet. I was constantly in pain but I seriously just thought my bottom half was broken. Turns out, Ashlyn knew better than my doctors haha. Fallen arches, who? Not me! Ashlyn was so patient and helped me find just the right fit. She never rushed me and actually made me feel like getting this right was important, unlike most of the sales associates we've all experienced. Explanatory but never condescending, she definitely knows what she's talking about and she wants to make sure you leave feeling empowered and comfortable. You really just don't get this kind of service at the big department stores. I'm almost ready for my next pair and you can bet your last dollar I'll be buying them from Ashlyn.
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August 2023 by Nohemi Cornejo
Had a great experience shopping at lucky feet shoes! Ashlyn was quick to help us and take her time helping my boyfriend figure out which inserts and shoe would be best for him. She was really sweet and went above and beyond!
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August 2023 by Daniela Sanchez
Ash was extremely helpful! She helped me find my perfect hokas! I’m in love with my shoes! She is so amazing come in and see her for all your shoe needs she will put out all the stops for you!
