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February 2024 by Adriana Frias
I have not had a good experience with them, I book an appointment for massage and because my daughter came with me they cancel my appointment on the spot. Also,the massage therapist got paid fully for not providing the service. The receptionist did not allow me to book another appointment to make up. Also the massages are not always the 60 minutes when you paid for it. Its not worth having a membership. Your better off getting a massage by your significant other
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January 2024 by Nella Caron
I miss Jason at this location. There are a few massage therapists that are close to Jason's level, but he was the best.
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December 2023 by Nella Tran
I miss Jason at this location. There are a few massage therapists that are close to Jason's level, but he was the best.
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December 2023 by Clarke Prescott
Convenient place for a massage.
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November 2023 by Rosie
Facials are relaxing
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October 2023 by Pablo Moran
Great place for a massage.
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October 2023 by Vanessa B
I booked a 60-minute facial for $200+ and I was only given 23 minutes. Massage Envy’s advertising online is extremely misleading. I’ve had facials before and I’ve never experience anything like this. I was considering joining but this experience completely turned me off. When I brought up the time discrepancy, the esthetician said she had been doing this for 14 years and that’s why my session was so short. I booked 60 minutes not 23. At the very least, it should’ve been 50 minutes with consultation time. Fair warning for those who are trying Massage Envy for the first time.
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August 2023 by Susan Boetto
Today I had an appointment at the Riverside Plaza location. Ashley was AH-mazing!!! Unfortunately for me (but fortunately for her ?), she’s transferring to the Fontana location next week, so anyone who wants to go to that location please, PLEASE request Ashley. She listens to what you need and want and she follows through! My massage today was one of the best I’ve had in years!!! I’ll definitely be coming back!Best of luck to you, Ashley, in your new adventure! I know you’ll continue to be amazing!
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July 2023 by Hayden's Mommy
Y’ALL LOOK! PLEASE BE CAREFUL AT THIS LOCATION!!! I’m a 36 year old woman & all I wanted was to enjoy a relaxing spa day before my birthday this weekend.So basically when I booked, I was asked if I had a preference & I specifically stated I wanted a Female massage therapist to book my massage with. So boom…Now I’m scheduled for a one hour full body massage! Everything is cool & I arrive the next day for my scheduled appt. (7/26)I am not a discriminatory or a hateful person in any way. I accept whoever for whatever…I never trip on nothing. However, I am not comfortable with men or a biological male touching my body for what I feel to be an intimate setting unless it’s my man. That’s just period. And a full body massage is as intimate as it comes.For some reason during my massage, I began feeling uncomfortable. It was legit an eerily disconcerting feeling I felt. So after the session ended now I’m walking down the hall…why I see my masseusse in the hallway face to face, & that’s when I peeped, this might be a man! Like be for real! I was in shock! Lightweight livid! Because WTHeck?! I didn't know what to do, how to react, who to talk to or nothing. I have no problem with transgenders, but I don’t want any transgender men giving me a massage. Not to mention I was informed my therapist was a female.I spoke with the assistant manager the next day and the complacency, non-chalant response, and smug attitude was beyond me. She unapologetically told me that they assign therapists “based on how the masseuse identifies their gender in their paperwork.” I feel lied to, betrayed, and seriously violated. I am undoubtedly upset over this! I literally can’t stop thinking about this. It’s crazy to me that they didn’t even give me the option to go with someone who isn’t transgender. So heads up…If you go to this place, make sure you speak up and be vocal. Especially if it is important & matters to you whether your therapist is a biological male or female.
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April 2023 by M Loera
Went in to buy skin care and they wouldn’t let me without giving them my phone number. What happened to the days when cash was enough to buy.
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March 2023 by desiree robba
Good atmosphere, clean rooms, and all my therapists I’ve had the pleasure of working with have been excellent. I highly recommend Francisco or Elena. They are the Best!
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January 2023 by Desiree Garcia
I had an appointment scheduled that I was really looking forward to on Christmas Eve morning, 2022. I received a call saying my therapist didn't show for work and if I would prefer another therapist, I declined as I have a right to do, I wanted a female therapist for my first message. They suggested an appointment for Monday, I declined because of the holiday I'll be out of town. Tonight, I received a call confirming my appointment I explained that I did not make an appointment for today, the caller said, "well unfortunately it shows you have an appointment for tonight and if you don't show we have to charge.." I interrupted and said, no I did not agree to an appointment for tonight because I knew I would be out. She insisted that my husband made the appointment and that I was going to be charged for not showing. I got very upset, I asked her name, I asked to speak to a manager, she insisted that "Unfortunately" ( she said it 3 times, her co-worker scheduled me and there was nothing she could do but charge me a cancelation. Uh, no. I was heated called her a sorry "b" and she hung up. I wasn't right for reacting to her lack of customer service ability, I blame that on the center that employs her. I feel like I was made to feel unheard, her insistence that I'd made a commitment that I wasn't going to keep really upset me, I was shaking. I called back and Adriana wouldn't give me the name of the girl who was unprofessional over the phone. I will not be using message envy in the future. If they lack the ability make me feel comfortable and relaxed through a phone call I highly doubt I'd have a pleasant experience in person.
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November 2022 by Faith S.
I had the worst experience ever. Left a message for the location and never received a response. The other locations I have been to are amazing but I have never been so uncomfortable during a massage
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October 2022 by David Stolls
Miguel was the masseur I had for my full body massage birthday present from my wine. Miguel gave me an EXCELLENT massage, perfect pressure..no pain..perfect relaxation with his excellent techniqueWould have given it a 5 star except rating the booking on the internet was confusing and trying to cash in on the gift card was a nightmare.The several girls at the desk tried to help but I wad there 30 minutes before it was. The front desk should have the ability to secure the gift card # via the booking number ..the code was sent to my wife's spam and there was never an indication one needed a gift card number..something definitely missing.BUT THE ACTUAL MASSAGE FROM MIGUEL WAS PERFECT! the website booking and the cashing in was really a disaster and although the several sweet employees tried to help they should have had the authority and knowhow to not to
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September 2022 by David S.
My therapist, Miguel, was terrific. He had just the right pressure, checked several times to see the pressure and massage were going well, to which I responded each time perfect. Very relaxing, clean, good choice of soothing music and the perfect touch. Would have given a 5 star except for the internet reservation, communication and payment procedures. My daughter was a member and my wife bought me a gift certificate last June for my birthday via our daughter's account and we repaid her. Daughter had ME send the communication to my wife's email. They promptly sent her an order number and said nothing about a gift card #. I printed the order # which the staff, including the female acting manager, were unable to help me with...Was there over 30 minutes with calls to my wife and daughter in TN, had to pay again via credit card. Believe ME should have communicated the need for a gift card # and had procedures in place to determine that themselves via THEIR order #....very poor customer relations...I was embarrassed standing there for as long as I had to and it still didn't get straightened out. Driving out my wife called me and had found ME's message with a gift card # in her spam (BTW my wife very, very rarely received spam) which is surprising because ME already had previously communicated with her. Reparked the car and went back in and all was straightened out after much wasted time and embarrassment and inept customer service (even though they were all very polite and sweet...just poor, poor procedures in place) However, I repeat Miguel was TERRIFIC as a masseur and I would 100% recommend him for a moderate to heavy pressure full body massage. Have to weigh in whether I will be back after the checkout experience. Not the best price out there on the market but I did get an EXCELLENT massage. SINCE POSTING THIS REVIEW MASSAGE ENVY REFERRED ME TO A LINK TO TAKE THIS MATTER UP WITH.....I TRIED THE LINK AND IT DOES NOT EXIST/WORK! SHAME ON THEM! I COPIED AND PASTED THEIR RESPONSE AND HERE IT IS! DON'T THINK i WILL BE GOING BACK NOW!! GREAT MASSAGE BUT LOUSY CUSTOMER SERVICE! "Business Manager 9/25/2022 Hello David S., thank you for expressing your concerns and bringing this to our attention. Please reach out through the online portal at bit.ly/2mQKBpW so this can be addressed."
