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March 2024 by Hellothisismyname T
Worst massage ever, zero pressure applied and it’s like I paid $85 to have someone lightly touch my back and not do anything I asked for. Do not go to Dennis or this place in general as they expect a hug tip for doing nothing. The front desk girl acts deaf when you tell her it was a bad experience and I still tipped when I really shouldn’t have! He didn’t do pectoral or abdomen like I requested and he kept doing my neck when I said on the paper no neck and I told him once, no neck. Dennis ended the massage very early and started at 6:08, yet it was over at 6:50 and that is not 60 minutes. That felt unfair and he wouldn’t listen to when I said no neck and that I did want my abdomen massaged. He also didn’t listen when I said no lower back. I will not return here. The front desk is nice but also like she can’t hear to avoid fixing issues I guess, but why are they shortening the massage like that, it felt wrong to lose that much of the time o paid for. They need to be looked at for doing that by their main management.
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November 2023 by Jacqueline Miles
Shawmonique is the absolute best from the Riverside location. The customer service at the front desk is ok. They do tend to up their membership prices however that’s our cost of living increase with the economy. Overall I love getting my monthly massage.
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September 2023 by John Johnson
Dennis is amazing! If you like firm pressure and an incredible massage he is your guy! Great all around person as well... Highly recommend.
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July 2023 by jennifer escalera
This location is exceptional. The front desk staff is super friendly and both Kate, who performed my facial, and Amily who performed my massage were amazing.Always a great experience at this location. Highly recommend…
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October 2022 by Vik K.
We had one hour massage time but finished in ONLY 35 minutes. Sam at reception promised to comp next visit. My question is why short charge when you charge for one hour. It is unethical n not good business practice. Massage by Juan was good but have had better massges.
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October 2022 by Jasmine M.
BEWARE OF RIDICULOUS CANCELLATION FEES! Even if it is not your fault they will charge you for cancelling without caring about your specific reason! I cancelled same day due to a traffic accident and I called an hour before while on my way but my phone died. I then told them at the time of my appointment when my phone finally turned on that I was still on traffic and since I cancelled the same day I was charged 62.5 even though I was going to become a member and felt like I should of at least been charged a member late fee. I was a member for a whole year but when you are not a member beware it's even more expensive. There was no one time courtesy or anything
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October 2022 by Melissa W.
Been to ME multiple times at multiple locations. I've been to orangecrest once. I rebooked for another 90 min massage and they have called to reschedule twice. What a bummer. Let's see what happens with this next appointment.
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August 2022 by Penny C.
Overall, I came here because I was gifted a gift Card. They're really close to my house but I have heard more bad than good about how this place is run, so I was concerned. I made an appointment in July but I had to cancel because I got sick. I rescheduled for August and arrived early. My appointment was 12:30 and I was there closer to noon. I purposely asked the girl behind the counter costs and had her check my GC as well for balance. I didn't want to pay for anything out of pocket and was desperately trying to make sure that would not happen before service. My appointment was with Carlos. He arrived to the quiet room after 12:30 and then I went to the bathroom and hanged out of my clothes- so I was robbed of the actual 90 minute massage and he ended before 2pm as well. But overall it was nice. One thing stuck- he left the room saying "drink plenty of water" and usually they're waiting outside the room with a cup. He was simply gone. Then I get to the counter and the same girl says that it will be $188 and she is lucky that I was chill from my massage, but how completely stupid is she and how desperate is management? It felt shady and annoying. I asked again, I have an email that was sent from your office that my introduction rate was $113- why are you not honoring that? They did- but they lost any chance of ever having me return. Lousy business practices. Cash grab. Don't be mousy and let them rip you off. Towngate massage is a better deal!
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May 2022 by Dana H.
I highly recommend you stay away from this particular ME. They don't respond to customer complaints and they have kept my back account hostage for 2 years. I am an RN that has paid for an ME membership for over 6 years. When Covid hit, they continued to take money from my account. I called to ask them to freeze until they reopened and they wouldn't. They continued to take my money, even when they were not open for appointments. I have sent over 20 e-mails and made 18 calls. The 2 girls that play tag team with my calls. Are very unprofessional. They REFUSE to allow me to speak with the owner or anyone else who can or will help me. I can't freeze my account or I will lose the over 30 hours of my money they have. Avoid this branch of ME. They are not a professional or ethical group of people.
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May 2022 by Aaron&gabby Madrid
Massage envy the one at Orangecrest, is the worst place ever they always cancel my appointments or mess up my hours and on top of that Kloe and and old Filipino girl were very disrespectful and laughed at my because they had cancel my appointment with such a short notice. I'm never going back there and will cancel my membership. I will look for a better place instead
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April 2022 by whittany pinedo
I've tried to go here several times. Each time I've scheduled with them, I can't get an appointment sooner than 2-3 weeks out and then the day before my appointment they cancel on me. If you cancel on them within a day they will charge you but if they cancel on you, oh well. Seems like there's a pattern in the reviews and it looks like this place needs to get their scheduling together.
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February 2022 by Heather R.
This was my first time at ME in Orangecrest but I guarantee it will not be my last!! I had a 90 minute massage which was so nice and relaxing. The staff there is amazing especially Stacy! I can't wait to go back.
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February 2022 by Sherry Tang
Received a text that my massage was Friday Feb 4, but I booked for Saturday Feb 5 (see confirmation email). I called and no explanation was given, just that Saturday is full and my name is not on the list. Need to do better job about online scheduling.
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January 2022 by jasmine motley
I love this place! Wish there was a way to have a couple massage here but they only do single massages
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January 2022 by Hilda W.
Have been to various massage envy locations and they've been okay for the most part. However, I decided to try this location and had a massage with Jamie who did an AMAZING job and did not disappoint. By far the best massage I've had! Thank you Jamie!
