-
March 2024 by Maria K.
Ty, Leo for taking good care of us. We're so glad we transferred from another provider. Your customer service and knowledge totally made it a no brainer to go with T-Mobile. Plus, T-Mobile has a senior discount. Looking forward to enjoying our new service.
-
February 2024 by Yancy Alfaro
Horrible customer service
-
February 2024 by Liz
There is the perpetual homeless camp in front of this building?Not to mention all the homeless in and around the complex.No security guard to be seenThis whole shopping center is dangerousRecommend going elsewhere
-
February 2024 by Sarina Carlisle
Large clean store with great selection, I was so grateful to Amber who helped me upgrade my phone and switch from my prepaid plan to a 5G plan. She was so patient, efficient, and solved all my concerns/questions about the switch. She also ensured my phone was completely set up before leaving, even though it was their closing hour I didn’t feel rushed at all!
-
December 2023 by Jakob Lazo
Was ignored by all the employees as I waited 20 minutes (no hi, hello, I'll be right with you) even buy two female employees not doing anything but conversing about flan. So I left annoyed by the situation and paid my bill at the jurupa valley location and was in and out of there in less than 5 minutes. When I called Arlington back to speak to the manager about my experience I got the run around for some reason or another and when I finally got a hold of him he was very dismissive as I if his employees could never ignore a customer that pays his bills on time. Enjoy your unearned money ?????
-
December 2023 by DIANA CASTILLO
I went in for a new phone plan for my mother in law and I was greeted by Genesis. She was so happy to help and find me the best plan. Best customer service I’ve had at a T-Mobile!! Definitely will be coming back to this location.
-
December 2023 by Jamie K
I came into the store to get two watches for the holidays and I was helped by a wonderful young lady named Genesis. She had such wonderful customer services and took the time to answer all of my questions. Thank you so much!!
-
November 2023 by Noemi Lopez
Came in to T-mobile on Black Friday because my husband and I needed to replace our screen protectors. We received excellent customer service!!! And our phones got fixed within 5 minutes!!! Best experience at T-mobile !!!
-
November 2023 by diana monsivais
great customer service. jose santana was so patient and helpful. we were just going to check out the deals and ended up switching and getting 4 new phones. overall great experience thanks to jose.
-
November 2023 by Yesenia Perez
I had a very good experience today visit the T-mobile store. Antonio Lopez was the person helping me out in this visit. He was really friendly and helpful answering all the questions I had. I will definitely be returning to this location..
-
November 2023 by Jo Anna
Thank you Krystle with a K at T-Mobile for helping me and Dad with a phone purchase. Your knowledge level is top notch and impressive. We appreciate you and your professionalism.
-
November 2023 by Andrea J.
The service I received from Diana Soto is one that met all of my T-Mobile expectations. She always strives to success. I had an issue with my bill of how much they were charging me and she helped me lowered it. Not only she fixed my TMobile problem and lowered my bill to something more convenient for me but she always stayed positive and patient. She's the reason why I still stay with T-Mobile.
-
November 2023 by Brent G.
Kenny helped me out. She was so helpful and knowledgeable! My account was also a mess... and she explained everything to me.. and replaced my broken screen protector like a pro! Niiiiice!!
-
November 2023 by Antonio C.
I had the most amazing experience with T-Mobile home internet. Setting it up was a breeze, the customer service I received at this location was out of this world. The representative went above and beyond to assist us They even went out of their way to give my dog water I didn't even have to ask! Super attentive and considerate staff I love this location
-
November 2023 by Matthew H.
So yesterday I tried to transfer to AT&T without knowing I had to pay my phone off first at T-Mobile, my bad, quick dumb decision, So I walked into T-Mobile today and they actually helped me before with my stupid actions. Jose spoke with AT&T and had my phone up and running back to its normal state within 15 minutes since I needed my number ported back over I'm m very grateful because I had no service and that really sucks. Everyone in that store is super cool and calm, thanks again guys.
