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May 2025 by Christian Cansino (Chris Cee)
This store will try to charge you for all type of fees that are not necessary. I came to buy a phone that was listed for 120 and with all their fees was going to come out to 170. I told the worker that I had the sim card already and I know how to switch my number from one phone to another. The greasy manager (Martin) started making comments about me being on a budget and whatnot. Obviously trying to insult me but I ignored his greasy existence. Do not come to this store! They will try to charge people extra fees.
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April 2025 by Apolinar Perez
Stupid employee wouldnt let me leave the store without the tablet they said it was free now they added $15 to my bill STAY AWAY FROM THIS FRAUDULENT STORE!
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February 2025 by Natalia Villalobo
This simple worker girl refused to help me accommodate my new phone to my current plan. I explained that I had done this before and how it wasn’t much of a process but she’s probably new because she could not figure out how to transfer my new phone to my current plan. Was also very rude and unprofessional. don’t come here unless you want to waste your time with a washed up worker girl like that. The property manger Ivan was very polite though.
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October 2024 by Blanca Cruz
My mom came to this store to change her number and pay her bill, she originally had unlimited data talk text and calls to mexico. Thats all she wanted to do, they said theyd charge her $25 to change her number and another $60 for her line however my mom didnt want to pay $25 to change her number as it was her first time changing her number and she knew the first time it was free. After a lot of back and forth i heard one of the employees say “just give her the line and change her number and get her out of here”.
I went to another metro store today bc my mom was having issues with her internet. They informed us that this store im writing a review about CHANGED my moms plan to a cheaper one AND THEY ADDED A TABLET FOR $20 A MONTH. We NEVER RECEIVED a tablet. The employee informed us we can return to the store where they “helped” us (this one) and ask for an invoice, so i came back to this store, asked for an invoice and they said “we dont have access to ur moms account” and “we cannot print the invoice bc there are hundreds of invoices here from all of the stores for that day so id have to really search for it” ykw fine, i asked for the TMobile store manager and will be speaking to them about this because when i returned home I found the invoice where they charged my mother $20 for a tablet that she didnt receive, you cant find the invoice? Ok. Ill ill pull it out for u in front of the TMobile store manager since u were the ones who “helped” my mom change her number and pay her line on this exact date that shows on the invoice. I’ll be the first one there when the store opens.
Dont mess with my sleep and dont mess with my mom.
Update: I went to the store today on Wednesday(10/16/2024), when i was told that the TMobile Store manager was going to be there and guess what? They werent there :)
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January 2024 by Hiram Gonzalez
I think this place is nasty and nosy. I think they put some kind of nasty spell on my phone to the point where they can stalk you through organized mufflers and micro touches. One likes to touch and the other listens all the way inside my ear
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August 2023 by Jennie Hernandez Caballero (Peaches)
Got a new phone!
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March 2023 by Steve Bartholomew Sr
Great service
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December 2022 by Ramon GREEN
Great customer service. Friendly, knowledgeable staff and not to far from the ?.
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October 2021 by DAWN OROZCO
I'm a long time customer. I prefer to do my business here. They make the whole transaction effortless for me and always go the extra mile to help me.. Exceptionally good customer service and care. A+☆☆☆☆☆
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October 2021 by Alfredo Ramirez
The guy is super rude and unprofessional. Don’t come here.
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August 2021 by Chris Smith
They ripped me off. And took advantage of me. And yes very rude. Go too another store.
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May 2021 by Ggvcvn N.
Gustavo and Cynthia really helped me. They really were able to answer all my questions. I needed a insurance claimed phone activated and purchased two tables while I waited, since the new phone's battery was dead. Gustavo hooked it up right away. For sure I'll be back in the future.
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April 2021 by Gloria R.
My husband bought his second iPhone at this location spent over $500 he asked the lady if she if she could transfer all information to the new phone she kept on telling you it's in the cloudy, he can do it but my husband is disabled he needed help! he still trying to transfer all his information to the new phone we will not be going to the store again!!
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April 2021 by Bayan Mubarak
Had to buy a new phone and the guy Ray hooked it up!
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February 2021 by Ignacio Diaz
Do not trust their math. Even when my sister asked them what was going to be her total out the door, they gave her a low price. When she accepted, then they gave the full price (an extra $150 or so).They pretended that she misunderstood them, but I was there. I heard what they said. Other comments are saying similar stories.The metro store at Felspar is close-by and they are honest about prices. At:4955 Felspar St Ste D, Riverside, CA 92509
