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January 2024 by Allison W.
I've been going to this location for as long as I can remember. My daughter is 5 years old and it's like "toys R us " for her. The bathroom always says out of order & after years of being told I can't take my daughter to their restroom.. (kids need to pee every 10 min it seems) .. I feel it's time to say something. 1) it breaks my heart to have my baby girl denied of using a restroom . that is so mean to deny a child (who may have potty issues, you don't know & it's none of your business) 2) to be told to leave the store & go use another businesses restroom is terrible customer service in my opinion. 3) the manager or area director.. someone needs to be held accountable for not having a "functional restroom" for customers. I've had manager positions & my boss would have fired me if I didn't fix an issue like this & it's been years ! I really do purchase quite a lot here, my daughter loves crafts & I love to see her use her imagination with all the cute things here. I just find it extremely offensive to be told to leave all my stuff, and take my daughter to a nearby business to ask to let her use their restroom. And honestly I feel like I'm being lied to , the restrooms probably do work at Michael's here, and that's even more disappointing. I've researched as far as who is the CEO & CFO of Michaels, and I'd hate to bother Mr. Ashley Buchanan with something as petty as this, however like I said , after years of this & as much money as my family spends here .. it needs to be fixed. I'm happy a new Michaels is opening near me.. however I hope the next kid that has to use the restroom at this location isn't lied to & forced to walk to a different business nearby . Might be a petty complaint, but after this last visit & the situation I had with my little daughter.. needs to change .
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November 2023 by Victoria G.
PLACE IS SHIT I used to love this place but now it's honestly gotten really bad... I wanted to get some Posca markers for a school project but when I asked for them, the employees said that someone had taken the keys home and that they couldn't open it. How is an employee going to take the keys to a cage with expensive things home???!!! I was honestly really pissed that I couldn't get the markers that I needed. The employees there were also fucking rude.
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July 2023 by Viviana V.
Mattea was extremely helpful, she helped my boyfriend and I find exactly what we needed and how to get the best price for it. She was super knowledgeable, friendly, and kind. Thank you for the help Mattea :)
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May 2023 by Chaiti U.
I usually don't do reviews but I had such great customer service from Aileen (not sure if I am spelling her name correctly). She was so patient with me when I could not make up my mind about which cricut pens to get as they are locked up. First I chose 2 smaller pen sets then she came to ask if I wanted more so I chose another 2 sets. Then I realized I save more money if I were to the bigger sets (as the deal was BOGO 1/2 off). So I saw her again to help me unlock the 2 bigger sets. She never showed her frustration or any attitude toward my indecisiveness. She was very pleasant. I was trying to go on their website to do a review but not sure how. Thank you again! Aileen.
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March 2023 by Jeremy H.
So I don't usually write reviews but this is an exception ngl. I was shopping for some particular items to make a anime glass painting which was a gift for my friend and I honestly never go to Michael's so I was lost. The employee named Liza, helped me so much with finding the items I needed and she was super supportive with a great sense of humor. I was embarrassed because I kept asking questions but Liza was more than patient with me. The anime painting went better than I expected and honestly could've not done it without Liza. Thank you Liza.
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February 2023 by Nakita L.
Everything yes. Michael's is the best place to stop in for projects and crafts... all diy and crafty goodness
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October 2022 by Mark C.
Nice place to get your crafts and supplies. Always fun shopping and seeing the new decor
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June 2022 by Allison B.
Store has terrible customer service and refused to give teacher discount despite me coming here multiple times in the past and getting one. No one ever comes around to ask if you need help and you can't take carts outside even if I'm purchasing large items. I will be shopping at Amazon from now on.
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August 2021 by Rosa Rodriguez
Very nice.
