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March 2024 by Corrina Camarena
The whole staff is amazing!!!! I love Jeanette she's always so helpful an gets everything taken care of so fast.
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February 2024 by Guillermo Ponce
I feel my assets are well protected by Allstate
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February 2024 by Ana López
An excellent insurance! They will help you immediately when you have an accident. For me they are the best
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January 2024 by Raul Reyes
Great customer service , they always go above and beyond , I’ve been with them for the last 4 years , love the customer service , that’s number one
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December 2023 by Ionie Wallace
Always receive a call or email back promptly.
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December 2023 by Christina Harris
I’ve been with Allstate for many years, and it’s been good
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November 2023 by Frank Garcia
Although is shop run by an Allstate Mike Ponce, he has been very helpful in serving as an independent agent to find us other insurance companies with better options.
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October 2023 by P L Storey
Always receive great service from Mike and a special shout out to Carli Harksi for her help.
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October 2023 by Deb Jen
They have always been there when I have questions. Very pleasant office when I've visited
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September 2023 by Darla Belue
Allstate is the best you are definitely in good hands with Allstate. I dreaded calling after an accident uninsured driver. I called three days after the accident but to my amazement Allstate took care of everything in two hours. I had the money to repair my car everything a rental it was unbelievable. I will never ever go back to auto club. Allstate is absolutely the best! In fact, the other people that were involved in this accident for switching over to Allstate. Thanks ?
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August 2023 by brian huffaker
Always an easy experience my direct questions always answered and never a hassle no matter who I talk to in the office everything is handled at the most professional level and right away It goes to say why I've been here for 25 years
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July 2023 by Michelle L.
I would not recommend this Allstate agent for insurance. They are very rude and cut you off when you are asking questions about your policy. Jeanette Hernandez talks to you like your stupid if you don't understand your policy she is very rude. I will be switching Allstate agents!!
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April 2023 by John Ruiz
Elia was excellent. She looked for answers to my questions and made sure my needs were met. I have been her customer for a while now however; every time I have questions, they're met with wisdom.Thank you Elia
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March 2023 by Nohemi ayala
Exceptional customer service! Elia Dawson did a phenomenal job and went above and beyond to assists us with our homeowners insurance. We were having a few issues with Pacific Coast insurance, who they work with, and Elia did everything in her power to make the transition from our previous insurance much more pleasant. Thank you Elia!
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February 2023 by Charlie M.
I have left Mike Ponce an email and a voicemail as of 1/18/2023 and I have yet to hear from him. Today is 2/8/2023 and still no work from him nor via email. I would recommend you go to a different company. Unfortunately I had to give a star in order to place my review.Ps, emails don't lie... I thought to share to the public just in case there was any discrepancy or lies. Please see attachment as you can see from today screenshot 2/8/2023 Mike Ponce has not responded.. now if he can prove that he did? Please add this to support evidence on the comments, and if so and any other evidence that shows you Mike Ponce have truly and sincerely ever spoke to me.Mike Ponce, this sincerely sad... your able to reach me now because I'm leaving you a bad review, to now you want to excuse yourself that your email are sent to a different portal that's why you're not getting them? That sounds like smart business to me, just like this conversation on Yelp. I've called you and left you a voicemail twice but your to busy or maybe the voicemail also got sent to a different portal that way you can continue run your day to day business and push back clients like myself. This is kids games! If you we're my client Mike,. and this message came up and alerted me. The first thing I would've done was to sincerely apologize for the inconvenience and the delay and see how we can move forward to get whatever issues I'm having resolved... this is not common sense, it's called communication that leads into good business. I'm not going to argue here with you Mike Ponce your not a 5 year old to hold your hand and show what needs to be accomplished here. Have a good night Mike Ponce, and please check email, check in the spam, check in the "other portal" that the emails gets sent to,. And reach back out to all of your other clients out there who are possibly waiting to hear from and get in touch with your IT department to fix your email forwarding issues. Again, here is for the record how I, as your client Mike Ponce attempted to reach you. Enjoy the rest of your evening Mike Ponce.
