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March 2024 by Salley F.
I am nearly 80 yrs old, trying to recover from a heart attack, and today I was trying to be a repeat customer here. That didn't happen. My appt for my 2 dogs was at 12:30.. I was told(when making appt on phone) to be there 15 minutes early. I was, and was told by Gabby that "you're too early, come back in 15-20 minutes". We waited in my car since there's no place to sit and my energy level is not normal yet. At 12:30 we went back and was told by a groomer that I'd have to wait still. I told her this was my 2nd time trying to ck in, theres no place to sit and...she suddenly turned very hostile saying, "...this place could give ME a heart attack, it's very stressful, and I think you're the type that would call 20 minutes after you drop your dog off to see if it's done! I won't be grooming your dog today!" I was so shocked!! All I could utter was that she would never be grooming my dogs. I asked for her name, she refused. The clerk told me it is Amy. I am so flabbergasted at how disrespectful and rude this person was to me. I would NEVER allow her to touch my dogs...she's not to be trusted! I asked for manager, she was at lunch. I cried all the way home... my poor pups need a bath.
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February 2024 by Mary H.
when we took our dogs here they called us 15 min and and told us to come pick up them up instead of deciding to put them in something to help them not move. They also charged us full price even though we missed the teeth cleaning and bandana and the full hair cut. They are horrible at problem solving.
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January 2024 by Chet Monye
Extremely friendly staff. Every where you went people asked if you needed help. Questions were answered with the staffs follow up questions to better facilitate the answer you needed.
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January 2024 by Michael DiGregorio
I shop at this location because it is the closest to my house. Pricing is fair--I was getting delivery of dry food and cat litter at one point but I stopped. I brought my cat to the vet once too.
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January 2024 by Mary Mayfield
Very nice people work very helpful
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January 2024 by Jeremy Johnson
The store was amazing, just the cashier was rude and not friendly.
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January 2024 by Pam Papaleo
Found what needed to be purchased and received my points at checkout. Walked out very happy.
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January 2024 by Annette Bingham
Great store with welcoming and friendly staff. I like that it's not so big like it's competition. You still get attended to, and the prices are great.
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January 2024 by Trisha Morriston
Great place. Petco is a great store for your fur babies.
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December 2023 by Kaitlyn S.
We had a terrible experience with grooming at this location and would not recommend taking your pet here for a service. I took my dog here for a grooming appointment with Gaby, and was extremely disappointed in the service and the outcome. I was scolded for being 7 minutes late, even though there was a line at the grooming counter. I had an uneasy feeling from this because she was incredibly rude to me, but I still (regrettably) decided to leave my pup for the grooming service. When I came back to pick her up, they had completely shaved her ears down to almost the skin. This was not the service I asked for and any true groomer could have avoided this by trimming out any knots. It was clear to me that she was in a rush because her shift was almost over. I will never return here and it makes me sad to wonder how they treated my dog when I wasn't there. Do yourself a favor and take your dog to a groomer who actually cares.
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November 2023 by Ashley Gearhart
I always have a great experience at this location... I have never been met with any pushback whatsoever on price adjustments to match online prices, nor for returns/exchanges. Very seamless shopping experience every time! Thank you Trautwein Petco!!
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November 2023 by Diana M.
the vetco in this building is the worst. not helpful at all. did not care for my pet the way he should've been cared for. do not bring your pet here for a checkup or for any sort of emergency. would NEVER recommend.
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November 2023 by Lyle Jones
Maybe it's just the time of day I always arrive... But the isles are always crowded with excess inventory, only a few staff, and not really a pleasant shopping experience. That said... It's a petco... And they always have what I need.
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November 2023 by Jody M.
I made a 3:30 appt on line and drove 40 minutes to bring my Goldendoodle here for a bath. When I got there she "evaluated" him and said that he had knots in his fur. Duh...I said just wash and dry and I will take care of the knots per usual. She informed me that his appointment was with a new person who would not be able to complete the service before closing tine at 6:00! What a fiasco and wasted trip. I do NOT recommend this place!
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October 2023 by James Trimm
You may want to avoid this place if you can .they have no one who can help you solve problems. My cat was in need of a kidney support and urgent care cat food and since it is a prescription food, there solution was for me to drive back to my vet get the prescription and then ask their vet if is acceptable that they sell me the food to keep my cat alive. I just hope it gets approved today so I can feed my cat.