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October 2022 by Jackie M.
Estephania always gives me great service and helps me out so I can get out fast and continue with my day :) I really appreciate her and hope to see her every time I come to this location :)
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September 2022 by Nancy P.
I've been a client of Provident Bank for about 20 years and have always been pleased with their customer service, hours of operation, multiple locations and personnel. They give back to the Community with various programs which I appreciate, and they treat you like (respected) family when you come in.I'm reviewing Joshua Ramirez, in the LaSierra Ave. location for his help with my 95 year old father and myself the other day. He took extra time, moved from behind the counter to a desk situation so that we could ask questions and discuss an issue up close and personal. We very much appreciated his help. I would certainly recommend this location and this bank in general!
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February 2022 by MyMy T.
They're so nice here!!! I love coming here. They always have friendly staff and they treat you like you're a million bucks!
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September 2021 by Dr. Mason
Just go to a credit union and save yourself the stress and I have to agree with the customer below me. I second all of it. Nothing positive nor any benefits of banking with them. Too small to take risks or pass any benefits to its customers. If your thinking about banking here think long and hard and harder.
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November 2019 by Gilbert R.
NO lines ! A real time saver. Very friendly employees. Has a restroom for customers ! (a huge plus for a senior like me). Always have fresh free coffee ! (another huge plus for a caffeine addict like me) An employee named Mathew is always very accommodating. He always opens another window whenever a line forms in the lobby. Always takes time to listen to customer needs and is very proactive in his response. He follows up on the phone if needed. His gentle demeanor reflects the bank goals of superior banking experience. I highly recommend this bank for very convenient services, excellent customer relations and courtesy that are not present or frowned upon by the big banks. Thank you Provident Bank !
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November 2019 by Sophia vaughn
Great service
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April 2019 by Mel Dee
Provident is the most outdated, overpriced, bs customer service bank around. They have fees for everything. No modern convenience that all other banks possess. And their staff think it's ok to get slick at the mouth but don't like it when you get smart back. Take your money to a bank who isn't dependent on holding onto your money to make money.
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April 2019 by Dr. M.
My business partner and I went in to Provident Bank to open up an account for our non profit organization. Our experience from the initial phone contact to signing the account paperwork was seamless and pleasant. We spoke to Liset and she was a dream, provided the most attentive and efficient customer service I've experienced in a while. She made us feel very confident in knowing we picked the right bank. We look for community partnerships and this bank is just that-a community partner. Great staff, coffee, nice location, good experience and highly recommended for your business checking needs. Satisfied customers indeed!
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December 2018 by Tiffani G.
The customer service at this bank is horrible. DO NOT waste your time at this bank with the incompetent service representatives and managers. I will NEVER do any banking with them again.
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September 2018 by Taryn P.
As the home branch for our non profit, we have been treated well at every encounter. Provident has been generous with their time and personnel in our community efforts. We are happy to continuing partnering with this bank, branch and group of community members. Thank you, Provident!
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August 2018 by Chapman E.
Doing my business with provident bank since approximately 2002 as a contractor I am very pleased with the service I receive from this and the other branches of Provident Bank. If you remember the show "cheers", when Norm walked in....That's the type of treatment I get when walking into the multiple branches I deal with. I not only have my business account with them but all the personal as well. Bianca is always friendly when I inquire over the phone (Or in person, of course), recognizing my voice is a nice and personal feeling from an institution as a bank. That's just the last person of MANY I have done business with throughout the last decade and a half. They are a smaller branch without the world wide feature like the big, non-personal or caring banks out there. I'll stay with these guys.
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March 2018 by Elizabeth F.
AWESOME! All banks should take note of Provident and their customer service.
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December 2017 by Ralph E.
Love my bank. Tellers are always courteous and friendly. Never have to wait in long lines. Tellers are also knowledgeable about their products and services.
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October 2015 by Ashcat Brass
awsome bank
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April 2015 by Stephen macie
The best
