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April 2023 by Fahim H.
By far one the worst experience I've got. First of all I went their after my Stroke which they closed voluntarily because I eventually defaulted after my stroke. But they don't care about your condition they look at it its your fault. At the time I went to go settle the account it was $405.00 and told me of I settled the account I open a new one at the same location but when I went to settle the account today they told me other banks I'm able to just not this institute lol. So I paid it but before I wanted confirmation teller said they provide one. When I paid all the sudden they will not anymore. They gave me a cashiers check non cashable off course as a proof of payment lol. I am glad I will never do business this bank go figure the B.S you get after doing business with them
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August 2022 by Erin P.
This review is for the excellent service we received when changing signers on our booster club account. We met with Lawanna and she provided stellar customer service. As a new signer I look forward to working with her again , and the entire staff. Keep up the great customer service FIVE STARS !!!
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August 2022 by Diana D.
Great customer service, fast and efficient! Everyone is soo nice and acknowledges customers as they walk in, handles all my banking needs quickly and professionally.
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March 2022 by Eric Standing
The entire staff has always been superior.
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April 2021 by Amber Durbin
I would just like to say that the reps at this branch have always been great to me. The customer service is top notch!
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April 2021 by Cristian Lopez
Savanah was great ! She was really nice and a professional young lady. I love to go there for their friendly service.
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February 2021 by Sam And Eliza O.
Cameron at Provident Bank was very helpful, courteous, and knowledgeable. He is eager to solve new challenges with a professional attitude. Thank you, Cameron.
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December 2020 by Janet H.
Literally worst customer service. Any other bank is better. Maybe don't tell customers that they will be on hold for a minute and leave them waiting on the phone for forever?
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May 2020 by Laura Compare
This is my bank. My husband banks elsewhere. We went to deposit a joint government check yesterday. They weren't going to cash it. They decided to saying this was a one time thing. I'm not happy at all with this. The teller was great. He always is. But the manager was not. I'm not sure if I want to continue banking here.
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April 2020 by Arnie C.
Unfriendly service! Not warm at all. Employees look very uptight. Perhaps they don't enjoy their job. Poor people skills
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December 2019 by Paige F.
I have been a long time member and The Orangecrest branch has always provided great service. The staff is personable and calls me by name. Thank you Shari,Victor,Dillon,Melba, Mary, and Cam. I recommend this branch to others.
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November 2019 by haley williams
I’ll never bank anywhere else. Perfect customer service!
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November 2019 by Haley W.
We've actually walked out on a Chase bank before because of horrid customer service but I've never had anything short of an absolutely perfect banking experience with Provident ESPECIALLY this location. The people here remember me every time I come in and ask me about my day and everything is done with professionalism and kindness. I'll never go to another bank.
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October 2019 by Stephanie B.
Charlotte has great advice on investing for your retirement. Haven't dealt with the other staff.
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July 2019 by Sumeet S.
It's always a privilege visiting provident branch in riverside, California. We have been member of this bank since 30 years. Tried some other reputable banks but kept this as our primary bank. This time we got a chance to meet bank manager Dillon Tuttle to get some work done. He was very professional, polite and knowledgeable. Very impressed with the services provided at this branch. Thank you mr. Dillon Sumeet
