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June 2025 by Jene Hemphill
Been with Provident Bank For 40 years or more never had a problem that wasn't fixed in a day
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July 2024 by Kyle Nejedly
I love the timely services that the employees perform.
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April 2024 by John Parkhur
One of the worst banks I've worked with. Do not use them for anything, especially loans. Their website doesn't work. The interest rates are high and variable. They always go up and stay there. The index they use changes to suit their needs, not yours.
Stay away.
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February 2024 by Kirsten Fentnor-Kelley
Slow …had to book apt to open a new account. Couldn’t sign in when I first logged on !
had ti change my password information ,1st sign in .compromised.. wouldn’t give me my account number , & said I had a login to get my account number , & routing.I mean are you kidding me? It took hours , to verify,.while they were verify my identity appeasing ,themselves only ! Never could get into my account.moving ti another bank at least verify . Discussed! Here I thought it small & quaint. Old money. Horrible parking if any.unsafe corner. Who makes an appointment to open account.? Then treats YOU like a criminal then glosses it over !! Ugh so freakin stupid
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January 2024 by Ali Mohamed Elkayal
Were very attentive on phone
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June 2023 by Ali El kayal
Were very attentive on phone
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January 2023 by BABYSMUCKERS ホ777ホ (BBUK)
It always caught my eye 👁 never lacks with good energy. Love at first site, but never entered, maybe one day have a secure bank account
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August 2022 by BABYSMUCKERS ホ777ホ (Zen)
It always caught my eye ? never lacks with good energy. Love at first site, but never entered, maybe one day have a secure bank account
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May 2022 by Len Z.
If you realize that banks exist for the sole purpose of loaning YOUR money to others in order to make as much profit as possible this becomes a crystal clear situation. My mother passes away over a year ago. There is an account, in the name of her trust at Provident. They consistently come up with reason after reason why they "can't" close out the trust account. First it was death certificate and no, a copy would not do. Then it was a copy of the trust documents. When these hoops were navigated their final ploy was "well, all beneficiaries of the trust must be present at THE SAME TIME. This is both untrue and illegal. According to the state web site the only document necessary is the death certificate and personal identification showing relation to the deceased. This is obviously false upon its face as non local residents, and even in country residents may have conflicting schedules and duties preventing them from appearing at a particular location simultaneously! Upon presenting Page 1 of the actual trust documents, it specifically names the Trustee in charge of the trust. This is the person legally responsible to all beneficiaries. It is their job to collect, gather and liquidate assets so they may be dispersed according to the terms of the document, YET, Provident keeps refusing to disperse the funds. So, unless your life is perfect and no one dies, I would recommend ANY other financial institution. FYI, identical situation at Citibank was resolved in 15 minutes at a single visit. This is the forth trip to Provident and an hour later I have zero confidence this will be resolved today.
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March 2022 by Ken Henderson
Really nice community bank. Tellers and branch manager, Lawanda very friendly and professional!
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March 2022 by WillFerrell Tinsley
Asi have expressed before. I feel this bank is one of the best in our Inland Empire of the WEST WORLD
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February 2022 by Gabriel Jones
On 4/21/2021 I was issued LOI from the bank to refinance an apartment building I have owned for over 10 years. It was a straight forward transaction and just 50% loan to value. I have been a owner of apartment building for nearly 20 years and have never had a worse experience than with Provident Bank and Kerry Canto. After 4 months of providing every piece of documentation in the end the total number of requests from the bank was over 30 different documents on 22 different days and emails they denied my loan based on what they call "global cash flow". Within one week I was approved at Chase and I closed the loan with Chase very very easily. It was a difficult and stressful time trying to work with Provident Bank and they kept the $2500 "processing fee". It makes zero sense that run a global cash flow at the very end of a painful approval process. This is about my 30th refinance transaction and Provident ranks a clear last.
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February 2022 by S. G.
Poorest excuse for a bank. This bank has to be the worst experience I've ever had to deal with. They are horrible with small business banking. If you want your account done right, go somewhere else. This isn't worth the time or the hassle.I'm 100% dissatisfied with this bank.
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March 2021 by Suzanne H.
I had not been able to get into my online account for a month because of a system error. After numerous phone calls trying to resolve the issue online, I was finally directed to recreate my profile at the bank. Simone Fink, the Branch Service Ops Manager, walked me through every step of the process making sure everything worked, even the mobile app, before I left the bank. She even told me about checking account perks I didn't know I had. The customer service at this branch is excellent and the location convenient.
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March 2021 by W Ferrell Tinsley
I am so happy to have chosen this bank they are the best
