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March 2024 by Catherine Pund
I recently had an extremely disappointing experience with Safelite Autoglass Riverside location, and I feel compelled to share my negative experience.Upon scheduling an appointment for a windshield replacement, I expected a smooth and professional service. However, my experience with Safelite was far from satisfactory.The technician arrived promptly to replace my windshield, but to my dismay, after removing the old windshield, he admitted that he had failed to double-check the compatibility of the replacement windshield. While I appreciated his honesty and apology, it was disconcerting to realize that such a crucial step had been overlooked.Despite assurances from the technician that Safelite would rectify the mistake and schedule another appointment at no cost, I never received a follow-up call as promised. After waiting patiently for four days, I decided to contact Safelite myself.To my dismay, instead of acknowledging the error and offering a solution, the management team at Safelite was shockingly dismissive and rude. Despite my repeated attempts to explain the situation and the technician's acknowledgment of the mistake, they insisted that they had done nothing wrong.Their refusal to take responsibility for their error and their disrespectful attitude towards me as a customer was deeply disappointing. When I requested compensation for the inconvenience and miscommunication, they callously rejected my request without any consideration.The level of incompetence displayed by Safelite's management team and their blatant disregard for customer satisfaction is utterly unacceptable. This was my first experience with Safelite, and it will undoubtedly be my last. I strongly advise against using Safelite Autoglass for any windshield replacement needs. Their lack of accountability and poor customer service make them a company not worthy of recommendation.
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March 2024 by Eliseo Torres
Good satellite. Work
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March 2024 by J Mc
Nice people but they couldn’t help me with what I needed
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March 2024 by Dale Vig
They fixed my windshield quickly and did a great job.
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February 2024 by William Elliott
Friendly & good work.
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February 2024 by theqwndiva
Al was my tech. He kept me up to date on the work being done and did a beautiful job. The office staff was friendly and very helpful. I'll use Safelite always and highly recommend them.
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October 2023 by Gus Garcia
Great customer service, friendly staff and quick service. Alvaro handled my windshield repair quicker than expected and was very clear when explaining the process and any complications that may (but didn't) arise.
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October 2023 by Donald Zarate
I don't recommend this place at all if you're looking to repair a broken window. They don't do anything except for windows, they don't work with your insurance (they expect you to act as a middle man), they don't make sure you know exactly what you’re paying for before you pay, and they don't clean up after finishing. It’d be much better to go to a body shop.
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October 2023 by Ro SD
My dashboard got a small scratch when he fixed the small chip in windshield. I have pictures of before and after! I called there office to ask. Customer service (somewhere in texas) is rude. The windshield repair in my opinion, I could have done it just as good if not better. Because I would be careful! It could have saved me $160. And my dashboard wouldn't have gotten scratched. Customer service said they talked to the technician and he said they don't use razors or sharp objects when repairing but it could be from a ring maybe? Still damage wasn't there when I took car in. But there when I left. So, how did the scratch get there?
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October 2023 by Larry Cortez
Mr Lopez is an excellent technician. A highly skilled and knowledgeable whn explaining the process, the steps and precautions. He also recommended new wipers if I replaced the windshield. Safelite was easy to schedule and convenient. The company received my claim and responded quickly. The next day Mr Lopez called and confirmed and within a few minutes he began the process ti fix the rock chipped windshield. After 20 min elapsed and happy with the repair I unfortunately spotted a née undetected chip. I asked if I needed to do another claim and he was gracious to fix the new spot plus all the equipment were handily available. Another 20 minutes elapse and U had a wonderful new looking windshield. Mr Lopez and Safelite is the best service if you need any damage to the windshield done. Highly recommended. Thank you Safelite
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October 2023 by Jennifer Lynch
They did a great job fixing the chip in my windshield. They were kind, professional and on time. I would highly recommend their services.
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August 2023 by Danny Staples
They showed up early after asking if it was OK with me. (I said "yes")They performed their work in a quick and orderly fashion and were gone.Install was great
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August 2023 by Taylor Rix
I got a crack in my windshield as it happens. Called my insurance and gave the whole run down and said it will be with Safelite and that o just need to call and make an appointment. So I called on the 7th of august and made an appointment for their earliest mobile appointment for the 15. On the 14th I received a text saying my appointment was now for the 16 at 9:30 and their location no longer at home. I go to call but they were already closed. They next day for my appointment on the 15 I receive a text saying I need to turn my car into them at their address by 8 am. This was sent a little after 7 on the morning. I call them and they say I was suppose to bring the car in. I told them no it was suppose to be at my house between 8-1 and they said they changed it to be for today at 9:30 I told them no one ever called me to see if that new day and time would even work for me considering I already had to take a day off work to have them fix it just for them to change it to the 16th and then expect me to bring the car to them on the 15th without telling me. So now I have to take another day off to make a new appointment for the 17th. My Parents then call them later that day to get more information and then they try to cancel my appointment for the 17th and then tell us to bring the car in at 2 on the 15th.This whole place is messed up. No one knows what’s happening they don’t call and explain anything they just make appointments for you and expect you to show up and ask no questions. I unfortunately am here listening to a couple dealing with problems with the recalibration that they weren’t able to do on the car because the car was too new and they were told they need to bring it in because of it after they also had a Mobile appointment that they had to reschedule and since they can’t recalibrate it they now have to go to their dealership and pay 900 to have it recalibrated.Poor business and poor communication skills.
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August 2023 by Darnell Fields
Great service. My windshield was shattered by a brick on the freeway.Booked the job online. Repair done in a hour. Very professional. ???
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August 2023 by HMFIC David
Submitted my glass claim over month ago and safelite canceled my appointment 4 times during that time. Reason? The part didn't come in BUT the representative kept telling me that the part IS coming in so I scheduled the appointment. 4 times!Anyways, called GEiCO they said I can use ANY windshield repair company. So BYE safelife and found some small business place. Windshield should be here in a few days. Same deductible $50. Called and complained and some people called back all apologetic and now nothing. Totally forgot about me. Jerks.