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November 2024 by Stephanie Brennan
BUYER BEWARE., READ REVIEWS BEFORE BUYING. I wish I had. The store is temporarily close and perhaps it should stay closed. After perusing the existing reviews I am not at all surprised by my recent experience. Cancelled order with no notice or reason, and I wasn't refunded my full amount of money (!!!). I have no idea why. I was about $50 USD short. After finally emailing THREE separate times, I got a refund for the remaining amount on my credit card. Still never received any sort of email back about anything. Avoid this store.
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September 2024 by Ava Xiao
Shop still owes over $600 refunds for damaged items returned to them. Items were shipped back using their labels. Tracking showed they were delivered to address over a month ago. No refund was issued to this day, and shop didn’t respond to any messages. I filed credit card claim but this is outrageous predatory business practice. It was very difficult dealing with the shop during the return process - unresponsive and somewhat hostile. They have good sales but beware if anything purchased is defective or damaged.
Response to the shop’s comment: You know very well why this comment was posted. The supposed chargeback shown on your account was due to the credit card claim I filed. You have never actually “issued” any refund to me, in which case an amount would be posted on the Shop APP for that order and shown in my credit card statement as an actual reduction. Currently the credit card dispute is still open with a note “merchant hasn’t responded”. No, you didn’t issue any refund you just didn’t respond to the credit card dispute so there’s a temporary chargeback.
No, I never received any messages or emails back from you to any of my follow-ups. The first item was deliver on 8/10, second on 8/26 and it’s 9/21 today. I don’t leave any bad review but this is outrageous.
Please issue an actual refund through the Shop App. You can then show that evidence to your bank to close the claim.
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August 2024 by Lyde Esposito
I’ve placed 3 orders recently with Things They Love after the owners posted about their store (and sale) in a Facebook group I’m in asking for support for their women owned and struggling business.
With my first order, one item was cancelled and refunded and another was missing entirely when my package was delivered. After following up via email and social media over several weeks, I received a refund on my credit card with no explanation (I had requested the item be replaced, not refunded). The store never replied to any emails.
I placed a 2nd order shortly after the 1st when I was notified of the cancelled item in the 1st order (and before I realized the store never responds to their emails). The 2nd order was also cancelled, with no explanation or follow up by the store.
Against my better judgement, I placed a 3rd order during their recent sale on Fagus items because it is rare to find those at 25% off. I received that order 10+ days ago and one of the two vehicles I received was the wrong item, not what I ordered (crane v. fire truck). I immediately contacted the store via email to notify them of the error and still have not received any acknowledgement from them.
Buyer beware! Their sales are great, but don’t count on receiving the items you ordered or getting a response from the store if they screw up your order.
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July 2024 by Meesa Royster
Lovely lovely store! They had such a wide range of products, especially products that I've seen online but have never been able to find in person. The owner clearly understands the chaos of shopping with children because there is a wonderful play area located in the back of the store with so many amazing options for kids of all ages. A really smart move that is appreciated by this parent!
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May 2024 by Jerome Palacios Myerson
What a fun store to visit! Great selection, we'll be back!
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April 2024 by Hye-In Kim
The store is filled with love and lovely toys making the kids have fun and thinking themself. Ive got wood toy, with 5 seasonal trees. They are so pretty and decorate my window more lovely.
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April 2024 by Suji Jun (Suji)
I want to highly recommend this toy world! The owner was very kind and I bought a cute toy. I loved it.
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March 2024 by Cecilia Covarrubias
Here you find many educational games for children. It is a very nice place
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March 2024 by Eunice Montes Hamaguchi
Found this shop when at an event at the convention center. The cutest place. I’m very into Montessori and natural style play toys for my little. They have the best curated collection. I can spend all day in here.
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March 2024 by Olga Zozulya
The best toy store I’ve ever been to! They have wide range of toys for mindful development and joy. Plenty of toys are wooden and quality is surprisingly good, you can find cars, dolls, sets for pretend play and open-ended toys like “stones” or cubes of different kinds.They have play area in the middle of the store, where kids can play, while you’re looking for perfect toy to buy for your little ones! ☺️ Play area includes kitchen, ice cream cart, cubes and magnetic tiles as well as amazing “train and truck” set that my daughter loved way much than something else! Stuff is very kind and it makes your visit a true pleasure. Definitely will be back and ordering online!
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March 2024 by Eliza Gibson
The owner is so kind and communicative and helpful!
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November 2023 by Ethan Apostle
Perfect store to find something for the littles ones in your life. Employees are very kind and ownership is truly passionate about their customer and business.Make sure to stop by, support local
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November 2023 by Rachel N.
When I came upon this unique kids toy store, I fell in love. I love the aesthetic of the store. Everything is organized so cute. They often change the way the store is decorated/organized, and I love that. I love that you can find things that you won't find at regular stores. They also have a little play area for the kids. They often have different activities happening, and it seems like at least once a month, if not, more. The girls that work the front are so cute and sweet. Also, such a plus that there's a cute store in downtown Riverside near the Mission Inn.
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October 2023 by S F.
We went to the farmers market Saturday and my son was so attracted to this store because of the balloon display, he asked to go in 3x. I was reluctant, because I hadn't planned to buy him anything. This just meant I had to set the expectation prior and he was fine. Immediately upon entry, we were warmly greeted by the owner and encouraged to allow my son to play in the play area in the back. There was another young child whose mother was kind and just the sort of positive mom I love to run into. It was a lovely experience in a small business and one that makes me want to go back and support them. I hope they stay around for years to come. It'd be nice to have that as the sort of place my children can remember fondly. They have so many books and Montessori toys as well.
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August 2023 by Samantha E.
Love the idea of having a local place that sells things I regularly buy online like Ollie Ella. Always a little underwhelmed at the execution though. The inventory feels stagnant and when I went in to find some stuff for my baby I was just underwhelmed. The owner is nice but if you go in when the owner isn't there the girls working are not very engaging and really don't have the energy you would expect from a children's toy store. I'll probably stick to shopping online since the customer service isn't great and you feel like you're bothering them when you're there.
