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July 2023 by Gilbert Gonzales
I purchased a carbon fiber shifter bezel from Trufiber a month ago. Everything was fine, fitment was great, and looked really cool and appreciated the authenticity of the part. Then I noticed about 2 weeks ago, the carbon fiber started to warp or delaminate near the shifter boot areas around the sides. Their website specifically states it is coated with UV protection. It’s been hot where I love but nothing above 95° and that shouldn’t cause a part to start corroding. I paid a few hundred dollars for this part, so I expect it to hold up in everyday environments like my stock bezel did.THEN, I reach out to them, send them pictures of what I’m dealing with and if they can help reconcile me in some way for what has happened. They say to allow 48 hours for a response back. It has now been 8 days and nothing. I sent an email today and no reply as of yet. If this is what it takes for this company to start treating customers right, I will do it.I have attached pictures of the piece so you can see what I am talking about. There is a bit more than what is pictured but that is most of the problem areaTRUFIBER TEAM, if you want me to update this review, do something about my issue.UPDATE: They agreed to give a full refund for the product after it has been destroyed.
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July 2021 by CARBON PONY
I bought many products from Trufiber never had any issues with them even on a returned I made and I will continue to buy from them great products they always come through great customer service great staff thank you!
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July 2021 by andre brown
Items became scarce after the pandemic. Trufiber found a way to make Christmas in July! Very happy customer! Shoutout to the sales department for being so transparent and cooperative. Victor, Christina, and one more but I forget her name. THANK YOU!
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June 2020 by Doug
I read through all the reviews and was a bit reluctant to order a hood as there aren't a ton of reviews for Trufiber online and there are enough negative to scare me but I have to say I could not be happier. I talked to Victor before my order shipped he assured me if there was any damage that they would be able to help, all I can say is before you sign to accept the package either open the package and inspect or take video of you opening to support a claim if the shipping company won't let you inspect. In my case they would only let me if there was visible damage to the package which there was. I opened the package before signing for it and it was so well packaged and padded that I think it would have been hard to damage it if you wanted to. They also sent some face masks as a bonus during this pandemic, thanks Trufiber. The fit on my 03 cobra with the 03-04 cobra heat extractor hood was perfect no issues whatsoever. Shipping was extremely fast expected to have to wait three weeks I got the hood in one. If you are on the fence do yourself a favor order and then put a review online so others know you had a good experience. Keep these guys in business so there's still places left to go to to order parts like these that are at reasonable prices.
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July 2019 by Robert Taylor
Trufiber is great! I have had great experiences with quick responses to my orders and questions. Trufiber has went out of its way to help me get my orders delivered as quickly as possible. They went to great lengths to find a license plate panel that I needed for a car show and to get it to me.
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July 2019 by Gregg Carter
Truifber has been a God send for me. I have a 2013 gt500 Super Snake mustang and Trufiber has been my absolute go to for carbon fiber parts. I know the staff by name and love the friendliness. Mr. Grayson is great, he calls me on occasion to ask how things are going. If you need carbon fiber call Trufiber you will not be disappointed.
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January 2018 by Paul Miller
Excellent products, excellent service!
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January 2018 by Brandon & Katye Baugh
Don't Buy from Trufiber. I purchased a hood and spent around 700 bucks with shipping to get my hood. When the hood arrived at the body shop that was working on my car no one was there to inspect the hood. When the body man arrived back to the shop we were able to inspect the hood. The box looked in great shape and the hood well packaged. We unpackaged and found the hood completely broken through the entire hood. I sent the pictures of the hood and box to TruFiber to get a new one shipped. They told me because it wasn't inspected upon delivery there was nothing they could do except for offer a discount. They wanted to charge me another 450.00 to ship another hood. We went back and forth as there was nothing I or the shop could do to inspect the hood because of when it was delivered. Trufiber was very unwilling to help a customer out and now I am out 700.00 and have a shattered hood.
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October 2017 by Colby Burrow
The best experience I have personally ever had with ordering carbon fiber. Customer service is great, shipping is fast and easy. Definitely my number one go to place for my carbon needs. They have a nice, simple website for easy navigation and loads of options to fit your criteria. They have greeat things going and I will always look here first for carbon fiber!
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October 2017 by Robert Simms
Got my hood and grill from them and they were perfectly fine. No issues or complaints from me . 6 complaints shouldn't stop you from buying anything from this company. Most of the time we as consumers only leave reviews when we don't get what we want. They obviously make good products and most customer service interactions go well or this company would be out of business or have more than 6 reviews. There was a miscommunication when I bought my hood. They had them as" in stock" but they didn't have any so my hood didn't ship when i was expecting it. I called and they found one that had a declined payment and sent it to me.
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October 2017 by Chas McClellan
Poor customer service. Poor customer satisfaction. No inclination to help their customers with problems. Should have read the complaints before I made my purchase. A black eye on the car community as a whole.
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October 2017 by Brandon Baugh
Don't Buy from Trufiber. I purchased a hood and spent around 700 bucks with shipping to get my hood. When the hood arrived at the body shop that was working on my car no one was there to inspect the hood. When the body man arrived back to the shop we were able to inspect the hood. The box looked in great shape and the hood well packaged. We unpackaged and found the hood completely broken through the entire hood. I sent the pictures of the hood and box to TruFiber to get a new one shipped. They told me because it wasn't inspected upon delivery there was nothing they could do except for offer a discount. They wanted to charge me another 450.00 to ship another hood. We went back and forth as there was nothing I or the shop could do to inspect the hood because of when it was delivered. Trufiber was very unwilling to help a customer out and now I am out 700.00 and have a shattered hood.
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October 2017 by Maria Quatrano
I purchased a carbon fiber engine cover from fast hemi in December of 15 due to the fact I live in Maine it stayed in my house in the box till may of 16 when I then installed it on my car 4 months on the car and the clear coat is peeling off and fast hemi is telling me you wont do anything about it sounds like a shabby product to me
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October 2017 by James Macari
Poor customer service. I spoke with some lady who didn't provide a name. She was very short and rude when I called to see about one of their products I was planning on ordering. She stated it wouldn't be ready until February. I was completely fine with that, but based solely on her abhorrent people skills I will not be purchasing anything from TRUFIBER, TRUCARBON, or any of it's extensions at any time soon. I strongly recommend anyone looking to purchase this companies products to STAY AWAY. Congratulations on missing out on a 4 digit sale, guys! Way to go. Let me know when the she-devil gets terminated and I will gladly throw my money at you in copious amounts.
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January 2017 by kyle G
Worst customer service I have ever experienced I will never again buy anything from them. their package came damaged and they refused to make it right and now I'm out $200 and stuck with a unusable product
