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June 2025 by Kora Booker
The worst service help ever. They lost my package that i sent to my brother who’s in the military, now i have to call around and find it. it’s been a month and he still hasn’t received it. Don’t go here unless you want to be stuck, I need a my refund. it’s ridiculous.
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May 2025 by Jason r Rodriguez
Fast reliable great customer service and has NEVER lost any of my packages!
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May 2025 by The Bethels
Cony is an absolute rockstar at UPS! Since she joined the team, this store has transformed into a well-oiled machine. She single-handedly does the work of five people, tackling long lines with lightning speed and unmatched efficiency. Even on the busiest days, Cony keeps everything running smoothly with her kind, thoughtful, and professional demeanor. When she’s not there, the difference is night and day—things just don’t flow the same. She goes above and beyond every single time, bringing a level of care and dedication that’s truly rare. We need more people like Cony in this world! Thank you, Cony, for making every visit a breeze and for being an exceptional employee!
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April 2025 by E Iosua
Business hours show closes at 7pm got to location at 645 CLOSED 15 .MIN EARLY
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April 2025 by Tom Philp
DO NOT USE THIS UPS STORE FOR ANY AMAZON RETURNS.
Roughly 1/3 of the returns I've sent here never made it to Amazon. I end up having to call Amazon to get it fixed. This store is either stealing your packages or they are not scanning them. This has been going on for a little over 2 years now.
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March 2025 by Islands
Not expected.
Other store usually cost a dollar or two to print label, but here cost 5 dollars
very expensive
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March 2025 by Christian Hernandez
Girl with acne face has a horrible attitude and can’t admit her errors .
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March 2025 by ezekiel lueder
the are charging bag and boxes for Amazon drop off when it said its free.
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September 2024 by Richard P. Morrall
Great service coupled with very friendly and helpful personnel.
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September 2024 by Angela Avila
Shaine was extremely rude she went into the conversation I was having with another staff. She even started yelling at me because I let her she was being rude. She said she couldn't do her job because she had surgery after I let her know I couldn't do because of my tension on my arm I don't trust them with my package now just how I was treated with rudely behavior from shaian. My package is still in the out lobby.
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June 2024 by Kelly Vanderpool
Shayne G is absolutely amazing! Best customer service and care I have experienced in Riverside, anywhere! Thank you for being so human!! You saved the day for us in our last minute panic!! Whew!!
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April 2024 by Austin Tremblay
I've already reviewed this business negatively due to a staff member providing blatantly false information and overcharging, which I demonstrated via screenshot in a Yelp review.
I'm posting another one-star review based on my experience attempting to return items via a QR code from Narvar. This type of return is "boxless," and here is the exact language from Narvar: "No box? No problem! No packaging or printers needed! Customers simply show a QR code at their selected The UPS Store location. UPS takes care of packaging and shipping back to your warehouse."
Yet, when I presented the QR code and items to a staff member, they insisted I purchase a "bag" from The UPS Store. I explained that the instructions state no packaging is required, and the staff member simply repeated that they couldn't take the items unless I bought packaging from them.
Not only is this a violation of the terms of accepting these returns, but it's also unethical behavior, demanding people pay for a 100% free service. I especially worry about older folks who may be confused by this and think they have to pay.
If you don't want to accept boxless returns, cool. But, in that case, please ensure you don't populate in the list of locations where they can be brought.
TLDR: Though I'm sure the store's staff won't care, I will never set foot in here again, as they've now lied to me twice in order to force me to pay additional costs.
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April 2024 by Josh Barnhart
I went to the store to mail out some things. Certified mail and three out of the four packages were delivered without incident but the 4th never made it and when I returned to the store to ask them what happened to the package they have no way to be sure in their system if they created the label to begin with or register the tracking number and they have no way of looking up to see if a package has left their store or not. So my solution was that I send the package again but they pay for it this time and they refused saying that it is not their problem that my package was lost when I paid them for a service handed them my package and they lost it somehow. It's my fault.
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April 2024 by Michael Shearer
Very rude and poor customer service. Online it states that the store closes at 7pm, I walk in at 6:02 and there are several customers in the store, one of the workers tells me that they are already closed. When I asked what he said he again rudely says “we’re closed” and they will not serve me. Fix your process, don’t let me in the door if you are closed and update your online profile if you close at a different time than advertised.
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April 2024 by Chris Wagner
The team at this ups store has been extremely helpful. In the past year there has been changes in staffing. I cant believe they are now charging $4.50 fee + printing to print something out by sending an email to them. Fedex in same parking lot doesn’t charge for it. 4 year customer with a mailbox there. I wish I got paid $4.50 an email to check it
