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March 2024 by Cheyanne Cook
Noemy!!!!! What an absolute doll and so pleasant to deal with. She had her smile ready to greet us as we walked in and she made sure we got what we were there for and some more! What a absolutely pleasant experience to deal with, which is few and far in between these days for customer service. Vans would be smart to keep her on board and let her move up the chain. 5 stars for her customer service.
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January 2024 by Jas Inzunza
Went in the other day and asked someone for help they sent me to someone else instead of helping me so thought that was weird seemed like they didn’t want to do their job and just sent me to someone else but it’s okay cause I was helped by a nice lady named Marisa she helped me with sizing and making sure I was comfortable with the size and style even gave me great advice ! Marisa made my experience at vans 1000000% times better and I will definitely be stopping by more often hopefully to get helped by her again ! Marisa you’re doing a great job !
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December 2023 by Robert Bond
Good deals
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December 2023 by Katie Bates
I went to Vans to purchase some shoes. I don’t remember her name but I asked if she had a certain size for my boyfriend. She said no and didn’t bother going to the back to check instead she stood there like a lazy worker and didn’t do anything (about 5’1 short, straight hair with glasses) If you’re not happy working at your job helping customers then don’t work there and waste peoples time. Thanks to Marisa I think her name was, props to you for helping me out.
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September 2023 by Max Power
Super helpful staff
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August 2023 by Arie
Horrible customer service. I went here yesterday to get a T-shirt since I already knew what I wanted and they closed 10 minutes early. I told the associate with the Pink overalls who was standing outside that I knew what shirt I needed and just wanted to get that and be on my way. She gave me attitude, about them “being closed” when they had 10 mins left… never coming back ?
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July 2023 by Karen D.
My son was in search for a new board. He has been riding on a hand down board his father got him just to get him started. But he's now in need of a new board so we went to search the mall at Tyler. We went to Zummies, Tilly's, and lastly Vans. Although all other stores had some great selections my son just had to get the demon slayer which vans had in stock. Not only was the girl helping us very helpful the star was the person actually teaching my son how to build his board from top to bottom. I believe his names was Brian, (I'm sorry if I got his name wrong ) but he's not someone you can miss if he's working. He's the tallest in the store haha! He was really helpful and gave my son tons of tips on how to make his board and what tools to use. All in all it was a great experience and will recommend anyone to get a board here. They were great! Thanks Vans!
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July 2023 by Brian H.
Great store. Awesome service. Employees are very helpful. Bought a pair of shoes on 7/24 at 1pm. Huge selection of shoes and stocked with all sizes. Love my new Vans. Never disappoints.
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June 2023 by Stephanie T
Was a bit busy since it was mother's day weekend ...but got exactly what I wanted. The staff is amazing as always!
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April 2023 by Kristin Montejano
Great customer service. Everything I'm in they seem to have a deal on multiple shoes. My local Vans store ❤️
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April 2023 by Lisseth Rivers
Was help by Gavin and Sam, they were both friendly, polite and very knowledgeable. Good customer service. Definitely coming back. Thank both for such amazing service. Keep up the good work!!!
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April 2023 by Geraldine A.
Great customer service from Gavin and Sam. They were both very knowledgeable and patient. Thank you so much for making my shopping experience at your store easy and fun!
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April 2023 by Kelly L.
Not helpful at all, seemed like a bunch of high school girls were supposed to be "working" but it was the absolute WORST customer service and management!
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April 2023 by Katelyn Anderson
Everyone who works here is always so nice and helpful even when it's busy.
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February 2023 by Dae Dae
The manager “Naomi” was very rude and dismissive. When asking for help she ignored me and was very callous towards me. If she doesn’t know how to help customers she probably shouldn’t be the manager and needs to find another job outside of CUSTOMER SERVICE.