“This place is an independent store. Better items than 99cent store or Dollars store. Hardware stuff, pet stuff, electrical and so on. You might walk in looking for one particular item. But walk out with your hands full. It happens to me all the time.”
“Hello! Thank you for your valuable feedback. We’d like to address some points directly ?
We take all concerns seriously and want every guest to feel welcome and respected in our store. After reviewing this situation, we’d like to clarify that the employee mentioned is a member of the LGBTQ+ community herself and would never make homophobic comments or act in a discriminatory way. Our team did ask the customers several times to refrain from horseplay for safety reasons, as we have to ensure the store remains safe for everyone shopping and working. The employee’s intention was never to offend, but simply to uphold those safety standards.
Our store hours are 10 AM to 8 PM from Monday to Sunday. Please note that our mall gate opens at 11 AM as the mall doesn’t open until then.
Regarding our bag policy, our small 5below tote bags are priced at 38 cents (including tax), and our larger tote bags are $1.38 (including tax). This policy is in accordance with California state law, and we have not offered plastic bags in our store for over a year.
We appreciate your concerns and welcome the chance to provide clarity. Our mission is to ensure a positive and inclusive experience for every customer who visits us. Thank you for being part of our community!”
“It’s my first time being here and it’s pretty nice. It has much more useful things than Boxlunch and Miniso. The employees there do follow you around but I'd imagine it's cause of the large amount of theft. There's a lot of small items in there so it's a no-brainer why they would do that. At least they don't make it obvious like the employee at the Kpop store some distance away did (she straight up stared at me without smiling).Some of the items they carry are things you can't find anywhere, so make sure you get those! Other than that make sure to price compare on places like Aliexpress and Amazon. If you're a sucker for original merch then by all means you're more than welcome to spend the extra money and buy it.”
“Very friendly staff, Shannon was especially helpful and kind and really made my experience great. The store definitely keeps up with cleanliness which is always appreciated.”