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July 2023 by Carmen E.
Who ever it is that works with the fish here are extremely careless. The guy was switching the bettas out of their tiny plastic container but he was rushing aggressively and the poor fish were swishing back and forth. this store always gets me upset at how bad and cruel the workers are. Only once or twice have I seen a worker properly tend to the animals and i've been here MANY times. I live near this area. I'll never shop here or any petco for that matter. I'm done with these chain corporations. Please lets educate ourselves and do better for these poor animals. I'm disappointed and sad at these cruel people.
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April 2023 by Aimee B.
Don't waste your time going to the Vet clinic. Despite confirming our appointment, being asked to confirm the specific vaccine we are coming for, when we arrived we were told that they were out. Why not let us know via text that they were out, they texted us to confirm if the first place. Wasted a trip for nothing.
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April 2023 by Patricia H.
I got home to read vaccine recommendations and whatever else in brochure after my dog got shots. It was all in Spanish. I'm not Mexican and cannot understand a word of it. My last name is VERY IRISH! So to assume I'm Spanish is shame on you. Don't think I will use this place again.
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March 2023 by M J.
We can never find anyone anywhere near the isles when we have questions or need something off of a top shelf. When we do finally find someone, they always look like they're unhappy and act as if they are inconvenienced by us. There used to be a really wide variety of cat scratchers for our fur babies, but the options and all-around stock have dwindled more and more over the last couple of years. But of course, the prices are still going up regardless of the decrease in product availability.
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November 2022 by Brandee C.
I visited my local Petco to complete a return. Mind you my return exceeded the 30 day return policy, but the refund amount was less then $9. A manager was called to assist and denied to issue even store credit. Had I walked in with no receipt what would've been the outcome?
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October 2022 by Hannah R.
I had the greatest experience at this location. I came in on 10/31 to get a muzzle for my pup. Dee was so helpful, she gave me amazing advice, and helped me find the muzzle. The staff here are a joy to be around. I will definitely be going here from now on!!!
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August 2022 by Xue W.
We made an appointment for the puppy's third vaccine. They didn't finish their vaccine, so they cannot meet people and other dogs. They need more patience cause they feel nervous, but they never bite. But the nurse just uses the mouth cover directly without any reason, the little puppies feel fearful and uncomfortable. He even didn't get familiar with the puppies, let them calm down, and catch the puppies directly which is so unprofessional.
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May 2022 by Cheryl McVeigh
It's good to know they're available if my animal needs last minute vaccines. A little pricey but great staff
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May 2022 by Angelica B.
This is the saddest Petco I've ever seen. The store is a hot mess, the employees were kind of rude, and had no energy I'll stick with petsmart!
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March 2022 by Erik Nicole Williams (EDUB & Cola)
I took my puppy to get shots and it was super quick; in and out. They said nothing to me, took my puppy back into the room, brought my puppy out, and let me know to come back in 4 weeks for some more shots. They DO NOT offer any kind of veterinarian advice. Just an FYI.
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January 2022 by Johnathan S.
Extremely unkept store, there's homeless encampments on the other side of the fence in the parking lot. There was dog pee on the floor, 1 gross and 2 safety hazard/liability. I was in the store for about 30 minutes and it was never cleaned. The 2 stars were for the great service we got at the make shift pet clinic. The people there were nice but the set up was bad. It was also very stuffy in the store
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April 2021 by Armando I.
Don't book nothing they don't care. Need my puppy shots waited for appointment to get cancelled and now they want me wait a week. I don't recommend them
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June 2020 by Emily Darden
I'm not sure if they are open yet, I called a few days ago and left a vm but no response. But that's ok
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September 2019 by Michelle Moreno
This store needs better customer service
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October 2018 by Munira Ganiyeva
Cheap and affordable prices. Clinic is open on certain days and times. No appointments but they service very fast and take care of all your pets needs. If you need to get shots and check something out fast this is the place to go.