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October 2023 by Larry R.
I have neuropathy due to spinal injury and it's comical to see me walk with a cane. This is the reason the drive thru pharmacy was a win. After dealing with the drive thru pharmacy and the employees there? I'd rather walk than deal with this location or RiteAid anymore. They're supposed to help people but cause problems more often than solve them....
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September 2023 by Ariel B.
The general manager Byron is incompetent and will turn you away if you try to return an item. He claimed I had a fake receipt over the logo being a tad bit smaller than their original receipt. He didn't try to scan or look up any serial number. I did purchase a few makeup items from the riteaid in Colton on Washington St and they physically gave me a copy of my receipt it's an older store and so I assume you can go to any rite aid to return. But apparently if the receipt looks a little different then you're a fraud. Completely felt humiliated and had to leave to the store and go to another riteaid that took my products back with no hassle.
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August 2023 by Hector C.
Incredible long wait. I went to doctor urgent care they seen me in two hours out the door with my prescription. Rite aid took me 3 hours just to get my cold prescription from pharmacy Sick and waiting
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June 2023 by Samantha W.
So I'm leaving this to educate because unfortunately the two older people working the front were not very educated on dollar bills . I went in to buy my son sunscreen and only had a 20 in cash cause o left my bag at home . The man that checked me out accused me Of my $20 looking funny and I said it's old but not fake. I'm a hairstylist and already tested it at work it's real. He then gets a second opinion by the older woman with a short pixie cut and she agreed it was fake. They both then ran a marker on it and it came out real. But still told me unfortunately does not meet their standards and hands it back. So here's a photo of the 20 with their marking on it and here's another photo of a simple google of what the marking is supposed to look like. This was extremely inconvenient and honestly I personally felt they were treating me like I'm some kind of criminal with a fake $20 . Also I'm pretty positive their not supposed to return the cash to the person if it's fake. I do think this should be addressed this is very basic training for anywhere, including where I work and received the 20 . This was at 10 am on 6/27/23
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September 2022 by Marie H.
Slow, slow and slower customer service. Does anyone think perhaps smiling at customers might encourage more foot traffic?
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September 2022 by Kim R.
I was excited to find a hair product that I thought I had to order online. However, when I went to check out it wouldn't scan. Rather than walking over to the aisle and checking the price that was clearly marked on the shelf, they said they couldn't sell it to me. She brought someone else over that told me the same thing, if it doesn't scan in the computer they can't sell it to me. She rang up the items I could buy, but didn't finalize the sale when someone else walked up trying to figure it out. They just left me standing there until I finally had to say, "can you please just finish ringing me up"?! What the heck! Are their employees so inept they seriously can't figure out how to sell what they have on the shelves? I told them, I suggest you take it off the shelf if you're not going to sell it! Good Grief! I miss customer service!
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June 2022 by Sergio G.
Using the drive-through window? If you're lucky you'll be attended within a few hours so be prepared and bring a few snacks and a good book...you'll be their a while.
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May 2022 by Vivian G.
The drive thru takes a long time. I understand that it gets busy, and I was being patient. And I only use the drive thru because I have little ones that usually nap on the road. I came to pick up a prescription and the lady at the window was rude. After asking name and DOB, She said I had to get off and check in my medication and walked away from the window. I was confused because I had picked up thru the window before. But she walked away and I wasn't able to ask anything. So rude and inconsiderate. I will be looking into going to a different pharmacy with drive thru that doesn't have moody employees. I called it in. I was told 20min over the phone. I get to the window and im told to wait another hour. -_-
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April 2022 by Annette L.
Worst service possible. I have been sitting in the drive through for five minutes and am being totally ignored. As you can see in the photo no one is in line in the store at this time either.
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October 2021 by Seph B.
Covid testing is a JOKE! Pharmacy tech has serious issues. Hate your job? Cant see a dr without a covid test. Cant get a covid test without an appointment even though there is no line. Cant make an appointment without a GOOGLE ACCOUNT? Free & easy my arse! Wth is up with this? People are sick and this is a joke.
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September 2021 by Corey G.
Very poor pharmacy service, they don't look at your prescription tell you show up to pick it up then say can you sit and wait 20 min slow service, don't use this place .
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September 2021 by Jaimye-lyn C.
If I could give this store/chain zero stars I would. You can never, ever get through to a live person. God help you if you need one. Customer service is non existent. There automated phone system must have come over on The Mayflower! There are other drugstores that have their act together. Time is money. I won't waste any more of mine.
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June 2021 by Macy D.
worst rite aid or covid testing center I've ever been to. employees were awful and rude, wish I went anywhere else for my covid test. The line took 30 minutes with 3 cars in front of me
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April 2021 by Lucas F.
Rude a** good for nothing employees. I hate when employees make you feel like you're inconveniencing them by asking for some help. If you are that bitter towards customers maybe it's time to find a new job. It's not our fault you hate your job. Anyways, if you need pharmacy services please go to a privately owned pharmacy and not megachains like this who have the lowest hiring standards. Also, bunch of homeless outside.
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March 2021 by Horacio H.
I've always liked Rite Aid, but the pharmacists at this location are always horribly rude and unprofessional, if you can get them to come up to the counter to begin with. On multiple occasions when purchasing OTC Allergy drugs, I was interrogated up and down. That's just fine, except I was in fact purchasing for a minor child, so how would I know anything about using the product personally? The store itself of fine, and I've always preferred Rite Aid since Thrifty Drug, especially as a union employee in solidarity. However I've found a diminished selection of products, and nothing but out of stocks. Management needs to get it together, or I'm not returning.
