Zipcar

Most Recent Comments

• July 2020 by Regenia H.
  If I could give this company LESS than 1 Star I would!I have suggested this company to about 6 people because i felt the concept of it was awesome! I dont know whose running this company, but they either need help or need to QUIT!The Zipcar joining process is NOTHING like they say it is. They take your money immediately although you're not approved for the service. My daughter signed up about 2 weeks ago, they took MY money, bit neither she NOR I can access the account. From a phone OR a computer! If you try to input days when you want a vehicle, it wont allow you to click on the site AT ALL. Now they dont want to give my daughter a refund, even though THEIR policy says you can get 1 within 30 days. WE WANT THE MONEY BACK! It's better to just rent a car, or have someone else rent you one. Zipcar is NOT worth the trouble!
• March 2020 by Haasith S.
  I lived here for three years and I have seen improvements since I moved in but the facilities and rooms felt old. They renovated some apartments but didn't renovate others. The dishwashers barely worked and sink was extremely shallow and annoying to wash dishes in. No tv for the furnished place. Utilizes were included and it was mostly furnished except for a tv. Pros: has amenities, some apartments are more renovated so you'll be lucky if you get one of those, close to Ucr and university village with a lot of restaurants and movie theatre Cons: amenities are too old
• October 2019 by Anna B.
  About 3-4 years ago they came in University of California Riverside collecting email addresses for a raffle. They've sent me constant marketing emails since. And even after I have specifically requested to "Unsubscribe" and have long gone graduated from UCR, they continue to violate email spam laws established in North America.
• July 2019 by Angelica. J.
  I haven't even began to live here and I already dislike it. I called today to discuss where I stood with my housing because my roommates who I was suppose to live with in the fall already got emails about their housing and key information and I hadn't. The girl that answered informed me that because I put MYSELF as the guarantor (which I DID NOT. I put my father and I have the emails to prove it.) my application was "incomplete" and i didn't have a room. They failed to inform me that I no longer had a room and she just kept saying "we tried calling you" when I'm positive they only tried two days then gave up. Emails exist? Y'all couldn't email me about this stuff?!?!? You couldn't email me about how to change my guarantor or that I had "x" amount of days to get back to them before they gave my room to someone else??? I LITERALLY HAD NO IDEA I DIDNT HAVE A ROOM UNTIL I CALLED. EMAILS EXIST. I will be going in person in the next few days to talk to the manager. If I still do not a have the room TO WHICH I ALREADY PAID FOR AND SIGNED THE LEASE, I want my money back. I'm frustrated that no warning emails OR calls were sent to inform me that I would not have a room and am annoyed that the girl who answered sounded like she was annoyed at my questions. If you don't want to answer calls/questions, quit.
• June 2019 by Tanaporn S.
  Besides the convenience and poor amenities they provided, do not recommend this apartment at all. Poor service and expensive. The blond girl at the front office is just rude. I wish I could rate zero star.
• April 2019 by Alexandria K.
  Not safe. I am currently living in a first floor apartment on the street with 4 other girls and have legitimately been scared for my safety in my own room. On many, many occasions I have heard people screaming, shouting, and scratching against my window at night. There is no security here. Regardless of what they say, management could not care less than they do now. I didn't see "security" until my 5th month of living here, and all he does is watch people park. Gates were busted for nearly 2 months, allowing anyone into the complex. I have made 3 different work orders regarding the leaking fridge and fire alarms that management was "checking" and failed to ever quiet. They chirped until I pulled them out of the walls and went to management. The woman in the front said I'd be put down as priority the next day for the handymen, but 3 weeks later they're still not fixed. This place is disgusting. I am easily paying $300 more a month than I should. Super excited for them to try to charge me for broken appliances they refused to acknowledge in the first place. Literally any other complex in Riverside is safer than this one. If you go to UCR, just live in student housing.
• January 2019 by Tiffany B.
  So most of these complaints are coming from students fresh from their parent's homes and expecting the top notch luxury they are accustomed to. These are student apartments people. You're expected to get a bedroom, bathroom, living room and kitchen. People complaining that their roommate leaves trash everywhere and doesn't do dishes is beyond ridiculous. Tim (manager) has been very professional and kind to me every time I called, stopped by or emailed for something. Complaints that they don't take cash? If you're mad at a leasing office for not taking cash, you should still be living at home. You can always pay with a money order for no additional fee. Maintenance has always been responsive and helped with issues we were having or provided a time frame that they would be there to fix it. The occasional washing machine or dryer won't work but if you tell the leasing office, they'll let you switch your stuff to another machine and they'll pay for your load to get done!
• January 2019 by Andrew C.
  DO NOT SIGN THAT LEASE! These apartments are NOT safe. 1. My wheels/tires have been stolen TWICE so far. The parking complex is not owned by the apartments so they have no responsibility over any theft. 2. They are starting construction on a hotel right next door so it will be very loud in 2019. 3. The office doesn't care about you. - The front desk is run by young people with little to no experience and the people who manage are RUDE and dismissive. All they do is give you your packages and collect your rent. 4. The quality is very poor. - The bedrooms are fine. One problem is that they do not have lights so you have to buy your own. - the kitchens are falling apart. The fake wood panels are held by tape. The microwaves barely work, the dishwashers don't work, the stoves are fragile and begin to smoke when you try to make anything that isn't eggs. I warn you never try to bake anything in the oven. - During winter break they turn off the power, so all of the food in the fridge rotted and we had to clean everything out with bleach. The smell stayed for days. - Heaters tend to not work in winter. - The garbage chute room smells god awful. They don't clean it. - The washing machines do not clean clothes properly and the dryers leave clothes wet. - a lot of homeless people tend to lay around in the UV area and will bug you for money (trust me its not for food or a bus ticket) - the new shuttle they have to take you to school is fairly small so half of the people inside have to stand. PLEASE FIND ANOTHER PLACE! If you want to pay the bare minimum and expect low quality service then the UV Towers are the place for you.
• November 2018 by Haochen Z.
  Don't live here!!! would give 0 star. I lived here for a month and I had enough, disappointed. 1. the staff are rude and arrogant, squaring accounts in every detail. They superficially smile to you but they actually try their best to drain your money. 2. smoking-free apt? NO! My roommate is smoking cannabis however the staff seems don't care about it and did nothing after you tell them. 3. Very loud noise coming from the freeway even if you close the window. 4. Tiny bedroom and bathroom, gloomy corridor. Enjoy your life in prison if you want. 5. Absolutely overpriced! Don't trust the monthly rate on their website, you actually pay more because it is a 11.5 month contract.
• September 2018 by Brandon S.
  They gave me the wrong apartment then tried to convince me that a 4 bed 4 bath is a 4 bed 3 bath. I talked to a staff member at the office and she apparently didn't understand english at a basic level. On my lease paper, it says in bold 4bed/4bath and she kept telling me it meant a room and a bathroom. In other words, I had to deal with an incompetent staff member who lacked a brain to get nowhere. CHOOSE SOME OTHER PLACE TO RENT.
• July 2018 by Marisol L.
  Don't live here. The apartments are nasty. At one point there was a giant water sac growing above my toilet. The water is disgusting and white. During the winter the rain filled our apartment and soaked our carpet. The air is awful, I went through a phase here I couldn't stop coughing but only when I was in my apartment and I'm pretty sure they have mold growing in the walls. I had a scary encounter with a guy who watched me walk all the way to my apartment and then tried knocking on my door he left and put on a security guard shirt and came back so I would trust him. Luckily my roommates were there and whatever he was planning he realized he was outnumbered and asked for a pen. Sketchy if you ask me. People have their cars stolen, shootings in the village, kidnappings in the parking garage. I never felt safe there past 8 pm.
• June 2018 by Steve C.
  I have lived here for the past year since I was slowly running out of options and was desperate for a place. All the other 1 star reviews were really accurate. Living here was the worst mistake I could have made. These are just a FEW examples out of many many more: our apartment started off with the previous tenant's mess when we first moved in, there was no clear space in the living room and the kitchen counter was full of trash that they left behind we asked for multiple maintenance fixes, but they never did anything, the fridge had rust near the water dispenser and will probably stay there for the next victims problems with trying to communicate with management, especially tim (read the Kriz's review) they charged me after I left for "cleaning fees", even though my room was cleaner than they left it for me to move into, they'll probably just charge me and do nothing about it and let the next victim move in just to rob them of their money too theres also the issue with safety, the gates have broken locks, so that you can just push the door open and anybody could get in to the complex be right outside your door (ive seen random tweakers wander inside), and someone recently got mugged in the uvt parking lot even though theres a security guard watching the parking lot the only good thing about this place is the shuttle that takes you to ucr, and even then whoever designed the bus schedule had some screws loose. the bus leaves uvt every x:05 and x:35 and gets to winston chung at x:10 and x:40, so you would always have to go early or always be 5-10 mins late to your class. then to go from ucr to uvt, the bus goes around campus from winston chung to the flagpole with stops in between and finally leaves campus at x:26 and x:56 so that when you finish class, you have to wait a whole 30 minutes for the bus to take you back or walk which takes less than half that time. PLEASE FOR YOUR OWN GOOD DO NOT LIVE HERE.
• February 2018 by Kriz I.
  This place is the absolute worst. I moved in here to save money from the over-priced student dorms on campus, but this place is literally hell. All terrible the reviews are true! I have lived here for a month and a half and I'm moving out already due to the poor conditions of the apartment, shitty roommates, constantly feeling unsafe, and shitty management. When I was desperate for a room, I toured this place and made sure it was really worth my money. On the tour, they had a specific route they took so you wouldn't see all the shitty parts of the apartments. They only showed you the amenities and model room, which were really nice. I decided to move in, and as soon as I started for my room, I knew that I had made a terrible f****** mistake. The elevators were in poor conditions, the hallways were long, and seemed very unsafe especially during the night time. I got to my room, and there was still underwear and trash from the previous tenant under my closet, the toilet was broken, there was no light, and my sink fell apart the next morning. I wanted to discuss my problems with my roommates and my room with the management, but they were not very welcoming or helpful. Tim, specifically, has a terrible attitude problem. He is completely unfit to be a manager. The least he could do is act like he cares, but when you are speaking to him, he acts very bothered and annoyed that you even came in with your problems. I asked if I could speak to him in his office, and his responses were very insincere and rude. He was very dismissive of my problems, and did not seem like he cared at all. I am paying 820 dollars a month, and I am so upset because this place was just not worth my money. It's overpriced for shitty quality. If you're going to spend your money on pricey apartments, make sure you don't come to this place. I would give it no stars if I could. I have been looking for someone to take my lease, so I can move out since the day I moved in. I still not have found anyone, but I can't blame them. This place is so terrible I'm willing to pay 3 months rent to leave this month. I have been trying to find corporate's number, so I can report Tim, but I have not been able to find it. Do NOT sign a lease with this place, it's not worth it.
• December 2017 by Derek W.
  Just plain a** bad... S*** was everywhere in the apartment when I moved in and the CAs are never really heat when needed.
• November 2017 by M A.
  Looks are deceiving! I moved into these apartments because I was starting college and need a place to stay. This was the only place that accepted a deposit since I could not get a cosigner which was a good thing. The model room they show you is amazing, seems like you'd live pretty comfortable there, WRONG! Living there was a disaster! My room was literally a square. My roommates were so dirty, I did not even like being in my apartment! And to transfer rooms they'd charge me a fee. One of my roommates had people over and sleep over for WEEKS at a time and no one in the front ever told her anything! My apartment smelled like marijuana 24/7 due to my roommate smoking it day in and day out. Yes, the cabinets are actually moldy as seen in some users pictures. The rent here must be paid online or by check, cannot be paid in cash. Once I was able to leave, I left, not looking back. Horrible experience at these apartments. I was paying $660+ to live an apartment where I could not even cook because my roommates would never wash their dishes, there is ONE security guard that does not even guard. Cars park where they want when they want, but you only get a "3rd Notice for Towing" if you are parking in one of the employees parking spots (WHICH ARE NOT MARKED) when you haven't even gotten a first or second notice. Only good thing about these apartments is that they are close to food places and the movie theater. I would not recommend this place to anyone that wants safety and cleanliness, listen to these reviews, they are not lying!