-
March 2024 by James Deguzman
This location has a nice selection of vehicles with friendly efficient staff that get you in and out real quick. I did have an issue with returning the vehicle but that was due to returning the vehicle to Audi while picking up my car. The issue was addressed with a quick call. Great customer service!
-
March 2024 by Tomeka Westbrooks
Ignorant employees......hidden fees. Don't go here
-
February 2024 by Louie Cheung
Great Service, Friendly Staff (Daniel and Emily) and Reasonable prices. Rented a mini van for a trip to SFO, it was clean, comfortable and well maintained. From pick up to return, it was seamless and super easy. I recommend Rocklin Avis Budget Car Rental.
-
February 2024 by Gold Eagle
Saeed, he is one of the best Customer Service I have seen. Very respectful man take care of the customer and I keep continue to the Rocklin office because of him I wish all the employees be like him take care of the customers.Thank you, Mr. Saeed
-
February 2024 by Terri Day
The service was ok. But the place was dingy and the bathroom looked like a gas station restroom. The location is weird and awkward. All in all not the best experience
-
January 2024 by braden stauts
Always excellent staff and service the best car rental company
-
January 2024 by Nicole Woody
I have rented cars multiple times. I made my reservation through Costco. I called ahead to make sure my reservation was valid. Picking up and dropping off the car was SUPER easy. This location is rather busy sometimes, so give yourself enough time picking up and dropping off your vehicle.
-
January 2024 by susan caamano
We had a wonderful experience with our beautiful rental car.
-
January 2024 by David Anderson
Good seevice and great employees
-
August 2023 by Jixergirl
Made my reservations two weeks ago. I showed up and they said they changed their hours of operation and didn't have a vehicle for me to rent.They should have looked ahead to see what reservations they had scheduled when they were changing their hours and called me.After driving 3 hours to this rental office, because it's the closest to me, a manager or supervisor should have been called to see if they could accommodate me manner.Unhelpful staff. More concerned about closing hours and getting off in time.
-
August 2023 by Ali Asghar Sarwari
My recent encounter with Avis left me utterly disappointed and frustrated. The entire rental process was marred by a series of inconveniences and poor service that made me regret ever choosing this company.First and foremost, The staff's attitude was equally disappointing. They displayed a complete lack of professionalism and seemed disinterested in assisting customers. The check-in process was slow and disorganized, and the employees appeared untrained and unprepared to handle customer queries.To make matters worse, the staff were not talking and guiding through the process, which left me feeling lost and confused. It was as if they were deliberately avoiding interaction with customers, giving off an air of indifference or even hostility. Their unhelpfulness made the entire experience even more frustrating and disheartening.Furthermore, the unclear communication and lack of guidance extended to the additional fees I was charged. These charges were not adequately explained during the reservation process, and the total cost ended up being significantly higher than what was initially quoted. It left me feeling deceived and misled.All in all, my experience with Avis was nothing short of a nightmare. I cannot stress enough how disappointed I am with the service, the overall quality of the rental, and the unhelpful attitude of the staff. I strongly advise against using this company and suggest looking for a more reputable and customer-centric car rental provider.
-
June 2023 by Ceci SS
Terrible customer service. I had a reservation, and they basically told me that they didn’t have a car because the drop-off location was different and that I had to go to SAC airport. If you don’t have a car available, don’t allow your system and phone support to make that.
-
June 2023 by Michael Navarro
Customer service is great here, Kyle is very helpful and supportive, he really helped me out a lot. I have been renting on and off for two years from this location and Roseville.
-
May 2023 by paul kemp
All the people working at this location were above and beyond helpful. They had me in and out with lots of helpful information. If your need of a car go see Kyle, Nathan and Tyler to hook you. Thanks again guys
-
May 2023 by MD Dhali
Very nice and friendly people. I rent almost every other week from here. Thanks.
