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February 2024 by Elizabeth R.
Bank of America closed their Galleria location which means driving to Rocklin to find out they have 1 window for all cash needs. They have plenty of individual offices which are useless for day to day needs. Be prepared to ALWAYS wait.
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July 2023 by Sand S.
Terrible, terrible!! The most terrible customer service you will get in a bank is at this location. On blonde lady in her 50s behave like she owns the place when I asked for a business appointment.
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July 2023 by Petronila F.
Terrible . Banker never informed a check deposited would take over 7 days . Do not bank here . Horrible !!!!! Stay away!!!!!
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July 2023 by Ed S.
I've been calling all afternoon (916-435-2520) to get a hold of a representative at the branch but nobody is picking up. Frustrating.
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February 2023 by Mark A.
this bank is slow and for sum odd reason only have one teller...go to another bank youll be here for hours
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August 2022 by Nate R.
Don't bother making an appointment with Bank of America. At this location or any other. I went I. To close an account and had to come back. Made an appointment for 3:00. When I did, they were "temporarily closed". They took my number. I assume to call me if something came up. But no call. Got off work early to make my appointment and they were closed. Drove to a different location. Let the bank manager here know what happened and he did not care at all about what happened. But he did say I will be waiting here for about an hour. HORRIBLE SERVICE AT B of A!!!
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July 2022 by Placer C.
The tellers are decent, but very understaffed in my opinion. I rarely go into the bank as they have limited hours and when I do for a transaction they try and push you to the ATM. I always pray that I am going to get one of the 2 gals there, otherwise it's gonna be a while. I moved right across the road to Chase (I have no affiliation whatsoever). Takes me 5 minutes or less. Top notch customer service. At the moment, I have so much on autopay and just keep enough to cover. The rest is at Chase. PS. Customer since 1986
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May 2022 by Mike P.
Oh I don't know how people even go to this bank this is the most ridiculous service I've ever seen in my life I don't know they slow but they don't really care if you're there or not the bank should be closed
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April 2022 by Tim T.
Josh V. is absolutely the best banker to see at this branch. He can handle anything including business accounts. He is very polite, funny and courteous. Bank of America is offering very competitive business accounts currently.
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February 2021 by john c.
Another garbage employee and manager bank of America...It should be called Bank of Rude and poor attitudes. I pulled all my money out because I refuse to put up with these so called millenial managers and clerks, bofa needs to get some adults in there to show them how to treat a customer. I felt so bad watching a poor older lady trying to stand in line Waiting while 2 clerks I mean j*** employees watch her waivering while 9 people were waiting fir service. I finally went and got her a chair and the manager stopped me...OUTRAGEOUS UNCARING IDIOT BANK and employees..
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January 2021 by Josh D.
So this bank mandates masks to enter, ask to stay 6 feet apart for social distancing and yet the security guard standing at the front allowing entrances refuses to wear a mask and does not follow the 6 foot social distancing policy? Defeats the entire purpose. I'm so thankful that I don't conduct my personal banking here.
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July 2020 by Chris S.
Standing outside for 45 minutes while 1 teller decides to work the day shift. 6 other folks inside but doesn't do 'teller work'. Bunch of lazy sobs
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January 2020 by Thomas M.
Most unhelpful teller ever. Needed to deposit for someone else (I do not bank at BOA). I had a persons name Address and eight digits of the account number but was missing two digits and teller refused to look up the person's account information so I could make the deposit. She only did it after telling her my mother-in-law was a previous Bank of America manager and told me that she could do that. For sure never becoming Bank of America customer!
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November 2019 by Marlon R.
So I have been with Bank of America for over 20 years and today I see weird activity this am for over $1400. I thought it was fraud so I called them right away. They told me it's not fraud and that the bank is putting hold on those amounts. $198 three times , $197 three times and $193 two times. They told me they don't know what it is? Really! Your the f****** bank and you can't tell me why your holding and removing $1400 from my account?! This is the craziest thing I heard. Bank of America has jackasses working for them.
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October 2019 by Charles C.
The branch on Sunset and Park (Rocklin) has the worst customer service ever! Eight to ten customers in line and 0ne,maybe two tellers working. Last week my wife went in to deposit cash in to our account and the teller asked for her I.D.!!! What's that? Today 10 people in line only two tellers working,waited 15 minutes still 6 people in line so I left! The Mgr was walking around doing nothing! I moved a six figure amount to another bank last month and may move more soon!.....They must be losing customers or B of A just does'nt care.
